Business Crime

Basic customer service skills have been in place for many years, but are the things you're saying and doing actually hurting your business? Best-selling author and MBA graduate Josh Soule shares new and improved customer service techniques that will make your career a success. This short but powerful workbook covers everything from how to make your customer interactions personal to how to deal with conflict in the workplace, how to stand up to verbal abuse from a customer, money-saving strategies, and more.

In Testosterone Inc.: Tales of CEOs Gone Wild, best-selling author and New York Post columnist Chris Byron chronicles the Gatsby-like saga of the rise and fall of the celebrity CEO. During the height of the 1990s bull market, they were America¿s new heroes: the heroes of business. They were our bold new leaders, cutting the fat, pushing for productivity, implementing visionary plans, and making strategic deals.

In a world where tales are brought to life not only through words on paper but by the very voices that weave them, the art of audio book narration has taken center stage. As an author, you've crafted a masterpiece, and poured your heart and soul into every word, and now is the time to bring your story to life! That's precisely where The Author's Guide to Narrating Your Own Audiobooks by Michael Goodrick steps in as the shining beacon in this endeavor.

The Social Code is the much-anticipated sequel to Patrick Hanlon's widely acclaimed book Primal Branding: Create Zealots for Your Brand, Your Company And Your Future. The book illustrates how to design and attract social communities, using underlying principles that have already created great brands, internal cultures, political and social movements, even civic communities. The new mission is to create a fan community that becomes so passionate about your success, they are willing to create it themselves.