Career Leadership

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.

Becoming an effective IT manager presents a host of challenges - from anticipating emerging technology to managing relationships with vendors, employees, and other managers. A good IT manager must also be a strong business leader. This book invites you to accompany new CIO Jim Barton to better understand the role of IT in your organization. You'll see Jim struggle through a challenging first year, handling (and fumbling) situations that, although fictional, are based on true events.

Metronomics unites top business thought leadership with over 20 years of proven practical experience. The outcome is a prescriptive, progressive growth system for every business. In this book, you’ll learn how to build a high-performing business team that achieves superior results with ease, speed, and confidence. You’ll learn the practical progression that ensures your team is fiercely connected to your strategic execution system.

Embark on an inspiring journey of leadership excellence with Cross-Cultural Leadership: Navigating Diverse Teams with 10 Inclusive Steps by the esteemed author, Rob Silberman. In this transformative book, you will discover the keys to harnessing the power of cultural diversity, fostering collaboration, and propelling your team towards extraordinary achievements.

Top speechwriter Simon Lancaster explains that the secret of brilliant communication is all about making connections. Whether in speech or in writing, at a networking event or in an email, at work or at home, the best communicators find ways of connecting with their audiences. More than that, they are able to connect the personal with the universal, the past with the present, the abstract with the everyday, the visual with the verbal, the moral with the mundane.

The Oz Principle is the groundbreaking work that demonstrates the vital role of accountability in the achievement of business results and the improvement of both individual and organizational performance. With more than a half million copies sold, The Oz Principle has emerged as one of the most influential and useful business ideas of recent times. The Oz Principle shows how to overcome The Blame Game that is so prevalent in organizations today.

Talent-not products, strategy, or technology-is what drives growth and makes running a business rewarding. The New Talent Playbook gives business owners a clear, proven framework to build high-performing teams.

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

Leadership isn't something you're born with or gifted as a reward for an abundance of charisma; true leadership stems from core skills that can be learned. Get more of the leadership ideas you want, from the authors you trust, with HBR's 10 Must Reads on Leadership (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you maximize your own and your organization's performance.

Most company's change initiatives fail. Yours don't have to.

NEW YORK TIMES BESTSELLER The author of The Power of Habit and Supercommunicators and “master of the life hack” (GQ) explores the fascinating science of productivity and offers real-world takeaways to apply your life, whether you’re chasing peak productivity or simply trying to...

Gapology is the term Mark Thienes and Brian Brockhoff coined to describe what winning leaders do to identify and close performance gaps in their teams. Gapology is their process. For more than a decade, they analyzed the results, leadership behaviors and tactics of winning leaders as compared to those of leaders who were not winning. They wanted to understand how winning leaders win and if winning could be replicated. They were deeply curious about whether winning can be taught to those not winning or if winning leaders are simply born with the skills to win.

How do senior leaders, in their own words, describe the most effective leaders - the ones that get results, grow the business, enhance the culture and leave in their wake a trail of other really effective leaders? Conversely, how do senior leaders describe the kind of leader that undercuts the organization's capacity and capability to create its future? This book, based on groundbreaking research, shows how senior leaders describe and develop leadership that works, that does not, that scales, and that limits scale.

Read by the author. Whether you’re thinking about starting a consulting business or have been coaching for a while, Coach Builder will give you the 8-step plan every self-employed coach needs to be successful. Have you experienced a moment when you realized your career wasn’t as secure or...

Managing up helps you build the sort of relationships that foster more communication, collaboration, cooperation, and understanding between people at different levels of power, with a variety of perspectives and skills. Managing Up is your personal manual for building this vital skill so you can begin building your best future. Real-world strategies give you a set of actionable steps, supplemented by expert advice from a top leadership consultant that helps you get on track to advancement.

If you're a CEO in a private equity-backed company, the clock is ticking and expectations are sky-high. Your mission is clear: create extraordinary value, move fast, and deliver results that justify the investment. But how do the top-performing CEOs deliver outstanding returns while others fall short? The 5x CEO is your answer.

In The Unicorn Project, we follow Maxine, a senior lead developer and architect, as she is exiled to the Phoenix Project, to the horror of her friends and colleagues, as punishment for contributing to a payroll outage. She tries to survive in what feels like a heartless and uncaring bureaucracy and to work within a system where no one can get anything done without endless committees, paperwork, and approvals. One day, she is approached by a ragtag bunch of misfits who say they want to overthrow the existing order, to liberate developers, to bring joy back to technology work.

Mahatma Gandhi needs no introduction. An icon revered by millions across the world, he led a country to freedom through methods and principles never used before. What was it about Gandhi that made him an icon? How did a frail, ordinary man bring about a revolution? And how did he manage to rope in the poor, the working class, the elite and the intelligentsia to work together? In this one-of-a-kind self-help book, Virender Kapoor analyses Gandhi’s methods and derives leadership lessons from his life, explaining how listeners can successfully employ these in their own lives.

An updated and expanded edition of the book that launched a global phenomenon, The Obstacle Is the Way presents an infinitely elastic formula for turning our toughest trials into our greatest triumphs. Since bestselling author Ryan Holiday introduced Stoicism to the world with The Obstacle Is...

Have you ever found yourself wondering why you shrink back into the fakeness of who you are instead of standing in the fullness of who you are? In the split second that it takes to decide to shrink or to stand, I find myself grieving the loss of who I know God called me to be.