Conflict Communication

“The rare book that has the potential to make you smarter—and everyone around you wiser.” —Adam Grant Two-time world champion debater and former coach of the Harvard debate team, Bo Seo tells the inspiring story of his life in competitive debating and reveals the timeless secrets of...

Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less. Based on the practical experience of a master mediator and...

As our workplaces become increasingly global and diverse, being a culturally intelligent leader isn't just a bonus—it's essential. Whether you're negotiating a contract with a supplier on the other side of the world, managing an increasingly diverse workforce, expanding your business across...

AS SEEN ON TIKTOK: Discover 101 easy communication strategies for dealing with difficult people—at home, at work, and in your community! Learn to calm the quills of difficult parents, children, colleagues, and even strangers. Most of us know someone who always seems to cause problems or...

A former FBI agent shares his simple but powerful toolkit for assessing who you can trust--and who you can't. After two decades as a behavior analyst in the FBI, Robin Dreeke knows a thing or two about sizing people up. He's navigated complex situations that range from handling Russian spies to...

A paradigm-shifting, instant classic in the making that challenges our assumptions about change by encouraging us to understand and embrace our resistance to it. We all have something we want to change about ourselves. But whether it's quitting smoking, losing weight, or breaking some common bad...

4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere! is an excellent 'How-To Guide' teaching some of the key skills that will help you identify and overcome communication barriers and achieve relationship success with the important people in your life--your spouse or partner, child or children, parents, siblings, friends, co-workers, customers--everyone!

Learn how to communicate with compassion and choose language that reflects your personal values and aims with this essential guide to Nonviolent Communication (NVC). Judith Hanson Lasater and Ike Lasater, longtime students of yoga and Buddhism, had studied the concepts of satya (truth) and the Buddhist principle of right speech for years, but it was not until they began practicing Marshall Rosenberg’s techniques of NVC that the concept of speech as a spiritual practice became real for them.

Two kinds of leaders populate the world: those who inspire and those who infuriate. Which will you be? Whether you’re a leader, a member of a team, a spouse, or a parent, this engaging and rigorous exploration unpacks the science of inspiration. Through compelling stories, fascinating research...

How do you respond to anger - in yourself or others? Do you fight fire with fire, or run for cover? Dr. Christian Conte created Yield Theory™ as a way to meet conflict without aggression or submissiveness through the practice of compassionate listening, de-escalation, and genuine communication. With Walking Through Anger, he shares this revolutionary model for dealing with inflamed emotions in even the most difficult and charged situations.

Grounded in psychology and guided by real-world experience, The Power of Emotional Intelligence offers practical insight and steady guidance you can actually use. If other books have felt vague or hard to apply, this one’s different. Every story and strategy is crafted for busy adults who want meaningful change they can sustain.

Joining the ranks of classics like The Elements of Style and On Writing Well, Writing Without Bullshit helps professionals get to the point to get ahead. It’s time for Writing Without Bullshit. Writing Without Bullshit is the first comprehensive guide to writing for today’s world: a noisy...

Anxiety, Insecurity & Jealous can wreak absolute havoc on your relationship if left unchecked. Even the littlest of actions & issues can become HUGE fights when those issues are left bubbling & unresolved under the surface of your relationship. Luckily, you don't need to let this happen. In fact, inside this book you'll find actual practical exercises & activity you and your partner can start using today to begin your journey of resolving these issues and beginning your next chapter together.

A practical, inspirational, revolutionary guide to social innovation Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually...

William Ury, coauthor of the international bestseller Getting to Yes, returns with another groundbreaking book, this time asking: how can we expect to get to yes with others if we haven’t first gotten to yes with ourselves? Renowned negotiation expert William Ury has taught tens of thousands...

Do you know one of these men? The catch-me-if-you-can lover...Phil's romantic and passionate one minute, distant and cold the next. The deviously manipulative coworker or boss...Jack denies resenting Nora's rapid rise in the company, but when they're assigned to work together on a project, he undermines her. The obstructionist, procrastinating husband...Bob keeps telling his wife he'll finish the painting job he began years ago, but he never seems to get around to it. These are all classic examples of the passive aggressive man.

Embrace the Path of Thriving Relationships and Transform Your Life Today! So you’ve finally found The One. But to your surprise, the “happily ever after” that you expected is not as easy and simple as you thought. Whether you’ve just started your relationship or have been together for a long time, you’re looking for the key to enduring love, deeper connections, and lasting happiness in your relationship.

In The Emotional Intelligence Skills Workbook, psychologists Matthew McKay and Stephanie Catella draw from emotion efficacy therapy (EET) and acceptance and commitment therapy (ACT) to offer a wealth of practical skills you can use to navigate difficult conversations effectively while maintaining your relationships. You'll learn what emotional intelligence (EI) is, and why strengthening it can help you overcome conflict with others.

Do you wish there was a way to raise well-behaved children without punishment? Are you afraid the only alternative is being overly indulgent? With Positive Discipline, an encouragement model based on both kindness and firmness, you don’t have to choose between these two extremes. Using these...

Most people hear — few actually listen. Yet active listening can change everything: it can prevent conflicts, rebuild trust, and bring genuine harmony to your relationships. If you often feel misunderstood, struggle to communicate your feelings, or get caught in endless arguments, this guide is for you. If you’re tired of being the one who listens but isn’t heard, or you want to become more patient, empathetic, and confident in your conversations, this audiobook offers practical tools to get there.