Difficult Con

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the...

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often...

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a...

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

The women in these stories live lives of privilege and of poverty, are in marriages both loving and haunted by past crimes or emotional blackmail. A pair of sisters, grown now, have been inseparable ever since they were abducted together as children and must negotiate the elder sister's marriage. A woman married to a twin pretends not to realize when her husband and his brother impersonate each other. A stripper putting herself through college fends off the advances of an overzealous customer.

DIFFICULT DOESN'T MEAN IMPOSSIBLE We've all encountered them: the bullies, the wet blankets, the yea-sayers that never come through. More often than not, we're left fumbling for words, stumbling toward the door...frustrated, enraged or just plain depressed. Dr. Robert M. Bramson, a psychologist...

Full of practical tips and how-tos, this audiobook will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries...

Using the newest research on human attachment and brain development, Terri Apter, an internationally acclaimed psychologist and writer, unlocks the mysteries of this complicated bond. She showcases the five different types of difficult mother - the angry mother, the controlling mother, the narcissistic mother, the envious mother, and the emotionally neglectful mother - and explains the patterns of behavior seen in each type.

“Incredible…riveting.” —Dax Shepard, Armchair Expert podcast For fans of The Glass Castle and The Liars’ Club, a tender, heartbreaking, and hilarious memoir chronicling the challenges of growing up with a desperately scheming father, a mother plagued by an acute hoarding disorder, and...

Tal vez pienses que ya lo has intentado casi todo o hayas oído que la TDC implica innumerables técnicas, numerosas siglas y hojas de ejercicios ilimitadas. ¡No te rindas ahora! Esta guía experta está diseñada para abordar tus problemas con soluciones accesibles para adolescentes como tú. Y lo hace presentando las habilidades de una manera sintetizada, ágil y eficiente en tiempo.

Jesus spoke to the people in beautiful parables and beatitudes to encourage and comfort but every teaching challenged every listener. What’s the hardest part about following Jesus? What teaching do you find particularly hard to live? Explore 40 of Jesus' most difficult teachings with Matthew Kelly. In a world that is confused about just about everything, the clarity of the Gospel is needed more than ever before. We are all being called to live the Gospel more fully than ever before.

Quando il Sire emana un editto che ordina la sparizione immediata dei cani da tutto il Regno, la famiglia di Miro si ribella. Non possono sopprimere Tito. Non ci pensano nemmeno. C'è una sola alternativa: che Tito sparisca, vada via. E Miro con lui.

Tienes que hablar con un colega sobre una situación delicada, pero te preocupa que te grite, te culpe o se cierre. Temes que tus emociones te impidan llegar a una resolución. Pero puedes comunicarte de forma constructiva, no combativa. Cómo mantener una conversación difícil le guía a través de: Descubrir la causa de la fricción, Mantener una mentalidad positiva, Desenredar el problema juntos, Acordar un camino a seguir ¿No tiene mucho tiempo? Póngase al día rápidamente en las habilidades empresariales más esenciales con la serie 20-Minute Manager de HBR.

Todo ser humano nacio? para convivir. Nadie vive aislado, y en la convivencia nos vamos lastimando, pero tambie?n en ella podemos curarnos. Somos seres complejos. Cometemos errores. Nos equivocamos, sufrimos, decepcionamos y somos decepcionados. Lastimamos y somos lastimados. En las relaciones difi?ciles, vamos sumando, restando, multiplicando y dividiendo experiencias...Lo mejor del ser humano es que es capaz de reconocer sus errores y corregirse.

Tienes cinco años, dos hermanas y deseas con todas tus fuerzas un hermanito para jugar a cosas de chicos. Un día tus padres te anuncian que tendrás a ese hermano y que será especial. Estás loco de alegría: especial para ti significa «superhéroe». Tras su nacimiento, poco a poco entiendes que sí, que es distinto a los demás, pero que lo de los superpoderes no acaba de ser verdad. Al final descubres las palabras «síndrome de Down», y tu entusiasmo se transforma en rechazo, incluso en vergüenza.