Difficult Relationships

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Ethan was abducted from his front yard when he was just seven years old. Now, at 16, he has returned to his family. It’s a miracle… at first. Then the tensions start to build. His reintroduction to his old life isn’t going smoothly, and his family is tearing apart all over again. If only Ethan could remember something, anything, about his life before, he’d be able to put the pieces back together....

Summer is a magical time in New York City and Carrie is in love with all of it - the crazy characters in her neighborhood, the vintage-clothing boutiques, the wild parties, and the glamorous man who has swept her off her feet. Best of all, she's finally in a real writing class, taking her first steps toward fulfilling her dream. This sequel to The Carrie Diaries brings surprising revelations as Carrie learns to navigate her way around the Big Apple, going from being a country "sparrow" - as Samantha Jones dubs her - to the person she always wanted to be.

There are ghosts around every corner in Fayette, Pennsylvania. Tessa left when she was nine and has been trying ever since not to think about it after what happened there that last summer. Memories of things so dark will burn themselves into your mind if you let them. Callie never left. She moved to another house, so she doesn't have to walk those same halls, but then Callie always was the stronger one.

Keir Sarafian may not know much, but he knows himself. And the one thing he knows about himself is that he is a good guy. A guy who's a devoted son and brother, a loyal friend, and a reliable teammate. And, maybe most important of all, Keir is a guy who understands that when a girl says no, she means it. But that is not what Gigi Boudakian, childhood friend and Keir's lifelong love, says at all. What Gigi says seems impossible to Keir - something inexcusable - the worst thing he can imagine, the very opposite of everything he wants to be.

Just when 17-year-old Matt thinks he can't handle one more piece of terrible news, he meets a girl who’s dealt with a lot more - and who just might be able to clue him in on how to rise up when life keeps knocking him down - in this wry, gritty novel from the author of When I Was the Greatest. Matt wears a black suit every day. No, not because his mom died - although she did, and it sucks.

Up until his diagnosis, Lane lived a fairly predictable life. But when he finds himself at a tuberculosis sanatorium called Latham House, he discovers an insular world with paradoxical rules, med sensors, and an eccentric yet utterly compelling confidante named Sadie - and life as Lane knows it will never be the same.

Since her parents' bitter divorce, Mclean and her dad, a restaurant consultant, have been on the move - four towns in two years. Estranged from her mother and her mother's new family, Mclean has followed her dad in leaving the unhappy past behind. And each new place gives her a chance to try out a new persona: from cheerleader to drama diva. But now, for the first time, Mclean discovers a desire to stay in one place and just be herself - whoever that is. Perhaps her neighbor Dave, an academic superstar trying to be just a regular guy, can help her find out.

Join Ann Brashares' beloved sisterhood once again in a dazzling, fearless novel. It's a summer that will forever change the lives of Lena, Carmen, Bee, and Tibby, here and now, past and future, together and apart.

In the wake of her best friend Ingrid's suicide, Caitlin is left alone, struggling to find hope and answers. When she finds the journal Ingrid left behind for her, she begins a journey of understanding and broadening her horizons that leads her to new friendships and first love. Nina LaCour brings the changing seasons of Caitlin's first year without Ingrid to life with emotion, honesty, and captivating writing.

This is a story about two teens falling in love over a summer that throws everything possible to keep them apart. Max: Chill. Sports. Gay and not a big deal. And a secret: An encounter with an older kid that makes it hard to breathe, one that he doesn't want to think about, ever. Jordan: The opposite of chill. Poetry. His "wives" and the Chandler Mall. Never been kissed and searching for Mr. Right, who probably won't like him anyway. And a secret: A spiraling out of control mother, and the knowledge that he's the only one who can keep the family from falling apart.

Jessie Jefferson is back in the next instalment from best-selling author Paige Toon. Perfect for fans of Geek Girl, Jessica Cole and Girl Online. Life as the undercover daughter of a rock god isn't going to be easy. How will Jessie adjust to her old boring life again after spending her summer living it up with her dad in LA? With tough decisions ahead (and not just choosing between two hot boys), can she cope juggling her two very different lives? Summer may be over, but Jessie's story is just beginning....

Shane has been doing college all wrong. Her life has been dorm, dining hall, class, repeat. Time's a ticking, and she needs a change - there's nothing like moving to a new country to really mix things up. Shane signs up for a semester abroad in London. She's going to right all her college mistakes: make friends, pursue boys, and find adventure! Easier said than done. She is soon faced with the complicated realities of living outside her bubble, and when self-doubt sneaks in, her new life starts to fall apart.

Nine-year-old David has recently lost his mother to a freak accident, his salesman father is constantly on the road, and he is letting his anger out on his grandmother. Sarcastic and bossy 13-year-old Primrose lives with her childlike, fortuneteller mother, and a framed picture is the only evidence of the father she never knew. Despite their differences, David and Primrose forge a tight yet tumultuous friendship.

Even under the most normal circumstances, high school can be a painful and confusing time. Unfortunately, Lilianna’s circumstances are anything but normal. Only a few people know what caused her sudden change from model student to the withdrawn pessimist she has become, but her situation isn’t about to get any better. When people begin coming down with a quick-spreading illness that doctors are unable to treat, Lil’s worst fears are realized.

Georgie Burgess has known only neglect and abuse during his seven and a half years of life. His alcoholic mother does little to prevent the bruises and scars inflicted on Georgie by her brutal boyfriend. With each blow, the little boy withdraws further into his dreams. When he wins a small rose bush in a lottery, it seems as if one of his dreams has finally come true. But after a particularly savage beating, he is taken from his mother and placed in a home for boys.

A teacher is supposed to impart a love of learning and a thirst for knowledge. It’s a bit different with Ms. Lori Settles. All the kids are talking about how hot she is - and she is especially interested in Ryan Piccoli. When she starts giving Ryan extra attention, he’s feeling more than happy - at first. He’s used to being the class clown, but really he’s a loner.

Freshman footballers Jason Roddin and Tom Jefferson are a perfect pair: Jason is a blazing-fast wide-receiver, while his best friend Tom has all the skills a standout quarterback needs. After summer football camp at an elite sports-focused boarding school, the boys are thrilled to be invited back with full-ride scholarships. But on day one of practice, they're shocked when the team's coaching staff makes Tom, a black kid, a receiver and Jason, a white kid, a quarterback.

To everyone who knows him, West Ashby has always been that guy: the cocky, popular, way-too-handsome-for-his-own-good football god who led Lawton High to the state championships. But while West may be big man on campus on the outside, on the inside he's battling the grief that comes with watching his father slowly die of cancer.

When Ginny receives13 little blue envelopes and instructions to buy a plane ticket to London, she knows something exciting is going to happen. What Ginny doesn't know is that she will have the adventure of her life, and it will change her in more ways than one. Life and love are waiting for her across the Atlantic, and the thirteen little blue envelopes are the key to finding them in this funny, romantic, heartbreaking novel.