High Management

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

In this transformative book, serial entrepreneur and leading digital venture builder in India Manish Vij chronicles his journey from modest beginnings to the heights of entrepreneurial success with disarming honesty. The story of outpacing circumstances unfolds through the launch of Kabadibazaar...

When a company can get its best ideas to market faster, its leaders can be confident that their most important strategic decisions will be executed faithfully, and their visions for the company’s future will be realized. They are also able to be agile in response to market changes, pursue new opportunities, and achieve ambitious plans for growth.

Financial freedom is everybody’s end goal. But unfortunately, not everyone gets to achieve it because of the wrong information, wrong habits, or both. Whether you’re born into poverty or with a silver spoon, financial independence is within your reach if you practice the right money habits.

What makes some leaders so effective when the stakes are high, while others fall short? Why are some able to not only survive but to lead their organizations to new heights even in risky, fast-changing times? The answer is succinct but multi-layered: such leaders display courage, judgment, and fortitude. High-stakes leadership does not require unnatural powers, nor is it predicated on a dangerous situation. The three signature character traits can be cultivated by anyone at any level in any organization, big or small.

Leadership skills are essential for everyone, and the great news is that they can be learned, meaning that there’s no excuse for poor leadership. This two-book bundle will provide you with concise, powerful advice based on experience and research ranging from neuroscience to social psychology and backed up by statistical data and analysis.

Leading corporate strategist Mark Faust provides his proven turnaround tactics to grow your business. His game-changing secrets have enabled countless companies to obtain long-term and systematic growth and prosperity....

Have you ever wondered why your brain self-sabotages? Or why your actions seem self-defeating or destructive? This book explores how our brains have evolved to favor survival over mental well-being—creating "controlled explosions"—and provides practical ways to understand, acknowledge, and diffuse them. Controlled Explosions in Mental Health identifies everyday scenarios in which one may experience self-destructive behavior such as procrastination or self-criticism.

From a former President of Tesla comes The Algorithm—the first book written by any of Elon Musk’s direct reports—a transformative guide for leaders, entrepreneurs, and innovators who want to emulate the paradigm-shattering approach Musk used to launch Tesla and SpaceX to meteoric success...

It’s time to finally launch your high-ticket coaching offer—and launch it F-A-S-T. If you're considering this audiobook, then there have been a lot of obstacles that kept you from actually launching your coaching program and getting it off the ground. Some of those barriers include identifying your right-fit prospects, acquiring your first member when you don’t have any members at all, trying to locate your next members, and scaling your business without creating a monster that constantly demands your time and attention. This audiobook will help you overcome these barriers.

The Financial Times Guide to High Impact Negotiation provides a comprehensive and strategic roadmap to the whole negotiation process from preparation to execution. Follow the practical steps to complete negotiation successfully, build relationships, and finalize your deal.

Over the last two decades, the disruption brought about by data and technology has created a wide chasm between marketing strategy and what really works in the marketplace.Made in Future is a groundbreaking new book that seeks to recast marketing from a white sheet, with an incisive view of how...

Silver Medal Winner (Company Culture) in the 2024 Axiom Business Book AwardsPost-pandemic, the whole world is being reset. With this unifying experience that challenges our identity, rules are broken; beliefs are corrected. Happiness and meaning in work and life are no longer optional. With...

By 2025, Millennials will form 75% of the global workforce and more than half of them (58% of global Millennials) are living in Asia! As this huge demographic surges towards becoming a substantial contributor to Asia’s workforce, organisations continue to face engagement and retention...

India ranks among the bottom end of countries when it comes to women’s participation in the workforce, as per research conducted by the International Labour Organization and other reputed institutions. Despite pushing gender inclusion to the forefront and making considerable progress, it is...

It is an accepted fact that Internet-related businesses are largely loss making. Dhruv Nath uncovers the secrets of four highly respected Internet giants which defy this trend boldly. The book narrates the story of four market leaders: Naukri.com, Zerodha, Zoho and Dream11, and how these...

WHAT MAKES A PITCH GOOD, BAD, OR AMAZING?Serial entrepreneur and The Final Pitch creator and host John Aguilar shares valuable lessons, tips and techniques he picked up from years of producing and hosting the reality pitching show.In this book, he straddles the East and the West to interview...

Is there a secret to winning all the time?What is the Stuff Champions are made of?What gives victorious teams that edge?Six years after sports commentator and writer Harsha Bhogle and advertising and communication consultant Anita Bhogle (both IIM-A alumni) first explored these questions and...

The world of work, the way we work and we, who work, will continue to evolve. From commuting to large industrial units, to operating from structured cabins and now from homes―every change has brought its set of challenges. It has become imperative for humans to be at the forefront of it.Human...

Transform focuses on people management, which the author demonstrates is a very important pillar of success. That is because leadership and managing are the means, while the end impact is what they do to people. The book is divided into four sections. The first introduces you to the core...