Human Work

Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully.

The Work of Human Hands is a timeless medical journey through pioneering surgeon Dr. Hardy Hendren's legendary operating room that the Los Angeles Times called "impossible to forget". Set at Boston Children's Hospital, which U.S. News & World Report consistently rates as America's best children's hospital, The Work of Human Hands is available now for the first time in audio. The new edition includes a fresh introduction and a greatly expanded epilogue updating readers on Hendren and patient Lucy Moore today.

In her early twenties, Charlotte Shane quit her women’s studies graduate program to devote herself to sex work because it was a way to devote herself to men. Her lifelong curiosity about male lust, love, selfishness, and social capital dovetailed with her own insatiable desire for intimacy to sustain a long career in escorting, with unexpectedly poignant results. Shane uses her personal and professional history to examine how men and women struggle in their attempts at romantic and sexual bonding, no matter how true their intentions.

Therapy fails sex workers. Despite the wide range of sex work—from street-based to OnlyFans—clinicians too often focus on what they think sex workers need, instead of building trust, developing rapport, and really doing the work to understand the unique stressors that make quality mental health care essential for sex worker communities. Sex-positive therapists Theo Burnes and Jamila Dawson break down everything that mental health providers need to know to work effectively with sex workers, while dispeling the tired, pervasive myths that continue to impact treatment today

The human brain is an impossibly complex and delicate instrument—capable of extraordinary calculations, abundant creativity, and linguistic dexterity. But the brain is not just the most brilliant of evolutionary wonders. It's also one of the most bizarre. This book shows a whole other side of how brains work—from the patient who is afraid to take a shower because she fears her body will slip down the drain to a man who is convinced he is a cat and a woman who compulsively snacks on cigarette ashes.

Leading futurist and OneShared.World founder Jamie Metzl explores how genome sequencing, gene editing, artificial intelligence, and other technologies are not only changing our lives, but catalyzing each other in radical and accelerating ways. These technologies have the potential to improve our health, feed billions of people, supercharge our economies, and store essential information for millions of years, but can also—if we are not careful—do immeasurable harm.

What if leaders stripped away all preconceptions about how business operates, allowing the organization to go back to its core and build itself back up to become something new—something so responsive, so innovative and resilient, it becomes virtually non-displaceable in the market? The Regenerative Business sets the stage for what is now only dreamt of by most of today's forward-thinking leaders and paves the path to make it possible.

An eye-opening look into why our bodies work - or don’t - the way they do. From blurry vision to crooked teeth, ACLs (anterior cruciate ligaments) that tear at alarming rates and spines that seem to spend a lifetime falling apart, it’s surprising that human beings have beaten the odds as a species. After all, we’re the only survivors on our branch of the tree of life. In this funny, wide-ranging and often surprising book, biologist Alex Bezzerides tells us from where we inherited our adaptable, achy, brilliant bodies in the process of evolution.

Sensationalism about AI has reached new heights, and getting a useful understanding of it has never been more important. AI will extend and accelerate thinking, delivering unprecedented abundance. But it will also require us to navigate a path of challenges ranging from today’s issues of bias, privacy, and explainability, to job displacement through automation, and a future coexistence with superintelligent machines. This book is the roadmap to that path.

Business is on the cusp of an inevitable and profound transformation. The tools of tomorrow will amplify human potential, from collaborating in virtual spaces through digital avatars, to managing transactions transparently on the blockchain. Those who embrace these technologies—and the manner in which people want to work—will unleash unprecedented levels of productivity and innovation. Conversely, those who remain tethered to outdated work patterns risk losing out on the best talent, and even becoming obsolete.

How do you find talent with a creative spark? To what extent can you predict human creativity, or is human creativity something irreducible before our eyes, perhaps to be spotted or glimpsed by intuition, but unique each time it appears? Obsessed with these questions, renowned economist Tyler Cowen and venture capitalist and entrepreneur Daniel Gross set out to study the art and science of finding talent at the highest level: the people with the creativity, drive, and insight to transform an organization and make everyone around them better.

Companies spend billions of dollars annually on diversity efforts, with remarkably few results. Too often diversity efforts rest on the assumption that all that's needed is an earnest conversation about "privilege." That's not enough. To truly make progress with diversity, equity and inclusion, we must focus less on documenting the problem and more on just stopping the transmission of it.

This anthology of interdisciplinary writings looks at the integration of mind, body, and spirit as it plays out in the workplace—whether in birth coaching, teaching parents, assisting the terminally ill, or working in the military, the classroom, or the corporation. These essays reveal what gets in the way of our humanity in the work world and how to rediscover that humanity.

The Center for Talent Innovation's new study, Mission Critical: Unlocking the Value of Veterans in the Workforce, reveals how companies can ensure their veteran talent thrives in the corporate world.

Workers want good jobs, and many leaders want to provide them. But they don't think they can offer higher pay and more motivating work without hurting the bottom line. Most business leaders want to win with customers, but their companies are hobbled by a host of service and operational problems largely driven by high employee turnover—turnover that's partly driven by low pay. It is indeed a vicious cycle, and Zeynep Ton is here to show you the way out: why good jobs combined with strong operations lead to higher productivity and increased competitiveness for the business.

"I Don’t Need My Boss" is a groundbreaking exploration of how artificial intelligence is reshaping work, leadership, and the very structure of organizations. This book challenges the traditional top-down workplace and reveals a future where hierarchies crumble and human potential thrives.

What if those we lead found great purpose in what they do and worked at their jobs with all their heart? Ultimately, don't we hope to foster intrinsic motivation so that the individuals we lead become better employees, better students, or better athletes? Recent discoveries of brain science and the wisdom of top CEOs that Dr. Tim Irwin interviewed for this audiobook give us the answers we've long sought. Science in recent years discovered that affirmation sets in motion huge positive changes in the brain. It releases neurochemicals associated with well-being and higher performance.

Learn how you can benefit from Jose Silva's newest consciousness expanding technique in this exciting new book.

Hidden beneath the surface of the internet, a new, stark reality is looming - one that cuts to the very heart of our endless debates about the impact of AI. Anthropologist Mary L. Gray and computer scientist Siddharth Suri team up to unveil how services delivered by companies like Amazon, Google, Microsoft, and Uber can only function smoothly thanks to the judgment and experience of a vast, invisible human labor force. These people doing "ghost work" make the internet seem smart. An estimated 8 percent of Americans have worked at least once in this "ghost economy".

Virtue is more than a word: it's a way for us all to live, a way to flourish as human beings. And when applied to organizational life, virtue serves to enhance engagement, strengthen relationships, and foster success in business. Picking up where the acclaimed Exception to the Rule left off, Better Humans, Better Performance connects the classical Greek virtues—Trust, Compassion, Courage, Justice, Temperance, Wisdom, and Hope—with authoritative science that can help you achieve the highest performance.