Social Services

The Underdogs tells the story of Karen Shirk, felled at age 24 by a neuromuscular disease and facing life as a ventilator-dependent, immobile patient, who was turned down by every service dog agency in the country because she was "too disabled". Her nurse encouraged her to tone down the suicidal thoughts, find a puppy, and raise her own service dog. Karen did this, and Ben, a German shepherd, dragged her back into life.

Throughout World War II, when Saturday nights came around, servicemen and hostesses happily forgot the war for a little while as they danced together in USO clubs, which served as havens of stability in a time of social, moral, and geographic upheaval. Meghan Winchell demonstrates that in addition to boosting soldier morale, the USO acted as an architect of the gender roles and sexual codes that shaped the "greatest generation".

The ability of the NHS to continue to perform its historic function as a tax-funded system of universal health coverage, in the face of a growing and ageing population, costly new drugs and technology, increasing incidence of chronic health conditions, staff shortages, and budget constraints is one of the most important policy questions in modern Britain.

A solitary citizen today with a broadband connection and several inexpensive or free tools has a substantially better chance of influencing the public's perceptions of billion-dollar corporations than ever before.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.

Showing you what you need to know and giving you a clear framework for putting numbers to reputation, this audiobook merges content and measurement to give today's PR agencies a new way to build brands, evaluate performance, and track ROI. The ability to reach the new consumer, build the relationship, and quantify the ROI of PR services allows you to develop an inbound business and the internal capabilities to meet and exceed the needs of the most demanding client. In this digital age of constant contact and worldwide platforms, it's the only way to sustainably grow your business.

Author Harvey Reese, a successful new-product developer, consultant, and licensing agent, reveals his proven step-by-step process for formulating an idea that manufacturers are willing to pay for. He gives you the nuts and bolts information on patents, negotiating the deal, and the licensing process. Filled with examples of successful, well-known licensing ventures, How to License your Million Dollar Idea has all the information and motivation you need to grow your idea into a fortune.

Fourth grade is not going at all how Benny Barrows hoped. He hasn't found a new best friend. He's still not a great bike rider - even though his brother, George, who's autistic, can do tricks. And, worst of all, he worries his dad's recent accident might be all his fault. Benny tries to take his mom's advice and focus on helping others and to take things one step at a time. But when his dad ends up in the hospital again, Benny doesn't know how he and his family will overcome all the bad luck that life seems to have thrown their way.

Before the White House and Air Force One, before the TV ads and the enormous rallies, there was the real Barack Obama: A man wrestling with the momentous decision to run for the presidency, feeling torn about leaving behind a young family, and figuring out how to win the biggest prize in politics. This audiobook is the previously untold and epic story of how a political newcomer with no money and an alien name grew into the world’s most powerful leader. But it is also a uniquely intimate portrait of the person behind the iconic posters and the Secret Service code name Renegade.

The Life in the UK Test is hard - there's no denying that. In fact, data shows that more than 30% of people fail on their first time. We understand your reasons for staying in the UK - it's a tremendous country offering incredible opportunities for families, workers, and business owners. But your next hurdle is passing the Life in the UK Test. So, what can you do to improve your chances? Our comprehensive guide was created to guide you through passing the exam as fast & as easily as possible.

Before the White House and Air Force One, before the TV ads and the enormous rallies, there was the real Barack Obama: A man wrestling with the momentous decision to run for the presidency, feeling torn about leaving behind a young family, and figuring out how to win the biggest prize in politics. This book is the previously untold and epic story of how a political newcomer with no money and an alien name grew into the world’s most powerful leader. But it is also a uniquely intimate portrait of the person behind the iconic posters and the Secret Service code name Renegade.

If you ever wondered who becomes an American ambassador and why, this is the book for you. This updated and revised edition of Jett’s classic book not only provides a timely overview of American ambassadorship for Foreign Service Officers, aspiring diplomats, and interested citizens, but also calls for much-needed reform, describing the dire implications of failing to change our ambassadorial appointments process for the future of American diplomatic practice and foreign policy.

The universal instinct is to run from an outbreak of disease. These doctors run toward it. They always keep a bag packed. They seldom have more than 24 hours before they are dispatched. They are told only their country of destination and the epidemic they will tackle when they get there.

What if the nation were able to capitalize on the energy of Americans willing to serve and volunteer for a year or more? This inspirational book tells the stories of real people who have dedicated themselves to service and the nonprofits that engaged them. It shows how selflessness and service have transformed lives and communities, and can address similar problems throughout the country. The author profiles successes, demonstrates measurable effects, and shows how impact is made.

When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

Every day across America, consumers face issues with credit cards, mortgages, car loans, and student loans. When they are cheated or mistreated, all too often they hit a brick wall against the financial companies. People are fed up with being run over by big corporations, and few have the resources or expertise to fight back on their own. It is no wonder consumers feel powerless: they are outgunned every step of the way. Since 1970, the financial industry has doubled in size. It is the biggest source of campaign contributions....

Since its debut E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. Now, we are entering the era of Pre-Commerce where customers make their own decision to buy or support a brand before the transaction. Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves and why they choose to support certain brands above others.

The story gently explores the emotional journey of a young caterpillar who feels left behind as others around him appear to progress more quickly. It highlights common struggles with learning, self-esteem, and feeling different, offering children a message of hope and self-acceptance. Through the metaphor of the caterpillar’s transformation into a butterfly, the story illustrates how everyone has unique strengths that can bloom in time. With support from friends and adults, the caterpillar discovers his strengths and begins to understand his worth.