Technology Services

Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail - the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back - and that sets you apart from the competition. You need to seize The Customer Experience Edge.

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.

Stand aside, we’re coming through! That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result. These vendors all have subscription pricing at the heart of their business. Each has learned that if customers don’t feel they’ve had success, recurring revenue doesn’t grow, and may even decline. What makes them different? They have absolute clarity about what the customer considers success to be. And they’ve built their business around enabling that success.

In Empowered, Forrester’s Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of twitter, iPhones, Facebook, YouTube, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team.

Since its debut E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. Now, we are entering the era of Pre-Commerce where customers make their own decision to buy or support a brand before the transaction. Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves and why they choose to support certain brands above others.

A social media expert with global experience with many of the world's biggest brands - including Nike, Toyota, and Motorola - Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty, and profit, while creating a third pillar of sustainable social change through conscious contributions from customer purchases. These innovative private sector partnerships answer perhaps the most pressing issue facing business and thought leaders today: how to practice capitalism in a way that satisfies all needs.

Avez-vous remarqué que l’intelligence artificielle est le sujet de l’heure? Pourtant, depuis plus d’une décennie, cette réalité a changé radicalement nos vies, bien dissimulée dans notre nouvelle réalité virtuellement numérique. Après avoir partagé sa vision de la « Présence » avec un 1er livre dans le contexte des affaires et du marketing afin d'améliorer les relations clients et employés dans la réalité numérique, ce 2e livre exprime la même volonté de préserver la qualité relationnelle entre nous.

Avec les deepfakes, la culture du faux s'immisce partout, ils sont de véritables armes de désinformation. Comment s'en protéger dans un quotidien où nous sommes en permanence confrontés aux images ?

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family? Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of today’s rapidly improving technology with individuals’ unique talents, all in the name of providing only the best for their customers.

Operating an ALF can be rewarding. The services you provide for people aged 62+ and their families help people live their best lives. You also contribute to the community and society at large by maintaining the health and well-being of a contributing member.

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

Who are the special agents? In our understanding - these are people with amazing abilities. They have overturned the will power, good physical shape and unique abilities. People are open books for them, they are easy to recognize a lie and the truth, know how to find out information and how to get others to perform tasks assigned by them. They manage to be his in any company and at the same time can easily become invisible. They are able to achieve their goals and never turn away from the intended path.

Dive into the compelling world of innovation, vision, and untapped potential with THE UNSEEN INNOVATOR, a powerful audiobook by Albert Matthew Anderson Jr, expertly narrated by Brian Pederson. This thought-provoking and inspiring narrative uncovers the journey of a hidden pioneer whose ideas challenged the status quo and quietly shaped the future. Whether you're an entrepreneur, creative thinker, tech enthusiast, or lifelong learner, this audiobook will ignite your imagination and encourage you to see the world through the eyes of an unsung genius.

Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.

The vast US network of natural gas, crude oil, and refined product pipelines is integral to US energy supply and also has vital links to other critical infrastructure such as power plants and airports. This network is vulnerable to cyberattacks. Pipeline companies employ technologies which enable them to achieve business and operational efficiencies, but these technologies are susceptible to cybersecurity risks - and these risks have been growing. The May 2021 ransomware attack against the Colonial Pipeline, which disrupted gasoline supplies throughout the East Coast.

Supermetodika, po kotoroy treniruyutsya sotrudniki spetssluzhb, segodnya dostupna vsem! Nam kazhetsya, chto spetssluzhbyi znayut osobennyiy sekret, blagodarya kotoromu iz lyubogo novichka mozhno za paru mesyatsev vyilepit kak minimum Dzheymsa Bonda, kak maksimum - cheloveka-pauka ili kogo-to s pohozhimi sverhsposobnostyami. Na samom dele, sekret spetssluzhb sovsem ne v slozhnyih uprazhneniyah i ne v oborudovannyih sportzalah.

V knige Peregovoryi. Metodiki spetssluzhb v dostupnoy forme izlozhenyi luchshie psihologicheskie priYomyi vedeniya peregovorov. Vyi uznaete, kak na praktike pri pomoschi takogo silnogo oruzhiya, kak slovo, dobivatsya svoih tseley. Ekspertyi i opyitnyie spetsialistyi dayut sovetyi, kak vesti ekstremalnyie peregovoryi, kak poluchit predlozhenie ruki i serdtsa i kak otkazat. Takzhe vyi uznaete, chto nuzhno dlya uspeshnogo karernogo rosta.

Posmotrite na svoju zhizn' so storony. Vse li Vas v nej ustraivaet? Byt' mozhet, vy by hoteli dobit'sja bol'shego v jetoj zhizni, no ne znaete kak? Maha´tma Ga´ndi kogda-to skazal: «Hochesh' izmenit' mir - nachni s sebja». Dejstvitel'no, kljuch k uspehu kroetsja imenno v nas. Prosto mnogie iz nas ne znajut, kak izmenit' svoju zhizn' k luchshemu. Metody po uluchsheniju samodiscipliny pomogut vam reshit' svoi problemy i nastroit' svoju zhizn' na uspeh.