Gratuit avec l'essai de 30 jours
![Page de couverture de A Complaint Is a Gift [Russian Edition]](https://m.media-amazon.com/images/I/51OWS8wRUIL._SL500_.jpg)
-
A Complaint Is a Gift [Russian Edition]
- Using Customer Feedback as a Strategic Tool
- Narrateur(s): Stanislav Koncevich
- Durée: 7 h et 21 min
Échec de l'ajout au panier.
Échec de l'ajout à la liste d'envies.
Échec de la suppression de la liste d’envies.
Échec du suivi du balado
Ne plus suivre le balado a échoué
![Page de couverture de A Complaint Is a Gift [Russian Edition]](https://m.media-amazon.com/images/I/51OWS8wRUIL._SL63_.jpg)
A Complaint Is a Gift [Russian Edition]
Acheter pour 8,76$
Aucun mode de paiement valide enregistré.
Nous sommes désolés. Nous ne pouvons vendre ce titre avec ce mode de paiement
Description
The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services.
This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that turns the tables and discusses how the listener can complain effectively. More relevant than ever in today's constantly connected world, when customers can complain instantly, 24/7, and broadcast their dissatisfaction around the world if they choose to, throughout the text has been heavily revised, with a wealth of new examples, tools and strategies.
Please note: This audiobook is in Russian.