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Difficult Conversations
- How to Discuss What Matters Most
- Narrated by: Douglas Stone, Bruce Patton, Sheila Heen
- Length: 11 hrs and 54 mins
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Difficult Conversations
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Publisher's Summary
The 10th-anniversary edition of the New York Times business bestseller—now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
What the critics say
“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.”—The New York Times
“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”—Booklist
“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”—Tom Peters