Difficult Conversations
How to Discuss What Matters Most
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Narrateur(s):
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Douglas Stone
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Bruce Patton
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Sheila Heen
À propos de cet audio
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
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Ce que les critiques en disent
—The New York Times
“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”
—Booklist
“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”
—Tom Peters
“A user-friendly guide to mastering the talks we dread . . . a keeper.”
—Fast Company
“Emotional intelligence applied to life’s toughest moments.”
—Daniel Goleman, bestselling author of Working with Emotional Intelligence
“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.”
—Peter M. Senge, bestselling author of The Fifth Discipline
“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations.”
—Citizen
“Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.”
—Library Journal
“Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.”
—Publishers Weekly
“The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.”
—Harvard Negotiation Law Review
“Examples more clear-headed and advice more precise than we’ve seen before.”
—Dallas Morning News
“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.”
—Southern Communication Journal
A lot of advice is given for handling difficult conversations when you're in them. Some people will probably say it focuses too much on knowing and accommodating people's feelings, but at the end of the day, conversations are difficult because of feelings and it makes sense, plus it does talk about how to deal with sussing out facts and viewpoints as well. The disappointing part for me is nearly everything was discussing how to have the conversation when it's already started, not how to handle difficulty with the actual initiation of it. I was actually pleased to learn that the way I handle these conversations once I'm in them is apparently pretty good (at least by the standards of the authors), but my particular struggle is hitting a wall that prevents me from initiating them until things boil over. If you too share that problem, this won't help much with that.
The weakest thing though is the quality of the reading. The authors rotate reading different chapters and I'm sorry, but none of them are good at it. Sheila Heen does the best job, but you can still tell she's not a professional reader and the two males are just straight up bad at al. This is apparently a very popular book, surely they could have afforded one of the many professional readers out there, many of which work for cheap. It really makes the book hard to listen to in long sessions.
There's good info here and if you have trouble with difficult conversations or just want to learn how to handle them better, I'd suggest it, if you can handle the readers.
Good Advice, Poorly Read
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