This is the inspiring story of Dan Turner, CEO of Xperigo, a company that has been recognized multiple times as being one of Canada’s Most Admired Corporate Cultures. In the first part of this special two- part series, we unpack Dan’s improbable journey from tow truck driver to CEO. It shines a light on the grit, gumption, and the audacious goals that can lead any determined individual from the roadside to the corner office. Dan opens up about the role models that sparked his ambition and the confidence that grew from each small win, providing a blueprint for anyone ready to take the wheel of their career and steer it towards success.

Dan and I dig into the parallels between the leadership qualities forged in the competitive fires of high school sports and how those skills translate seamlessly into guiding teams in a business setting. This episode is a playbook for dreaming big, crafting a winning strategy, and maintaining momentum in the darkest times. Together, we dissect the attributes that propel an individual from the starting line to the finish line, emphasizing the resilience that turns setbacks into setups for greater achievements.

We wrap up our conversation with a candid look at the risks that lead to the greatest rewards and immerse ourselves in how to navigate the choppy waters of leadership during crisis. Our exchange sheds light on the value of authenticity, adaptability and the strength found in teamwork. Dan’s journey is not just a testament to his own success, but a beacon for those yearning to unleash their potential and make the climb from the ground floor to the C-suite.

What You’ll learn:

- The power of role models

- Why setting small goals is key to achieving big wins

- The mindset needed to overcome self-doubt and set audacious goals

- The role confidence plays in taking risks

- How to celebrate small victories and build unshakable confidence

- The parallels between sports leadership and building a peak performance company

- The importance of adaptability and authenticity in navigating a company through challenging

times

Podcast Timestamps:

(00:00) - From Tow Truck Driver to CEO

(08:39) - Celebrating Wins and Building Confidence

(15:18) - Overcoming Setbacks and Finding Motivation

(20:44) - The Power of Leadership and Teamwork

(30:29) - Setting and Achieving Big, Hairy, Audacious Goals (BHAGs)

(39:58) - Taking Big Chances for Big Success

(48:24) – Navigating Crisis Leadership

(52:30) - Embracing Authentic Leadership

More of Dan:

Dan Turner is the esteemed President and CEO of Xperigo, a premier provider of customer experience management services in the automotive industry. With over three decades of experience, Dan has honed his skills in strategic planning, business development, and fostering invaluable partnerships. Under his visionary leadership, Xperigo has flourished, earning accolades such as Shell Mobility Partner of the Year and Canada's Most Admired Corporate Culture award, a remarkable achievement reflective of Dan's commitment to excellence. Beyond his professional prowess, Dan is revered for his dedication to cultivating a workplace culture marked by collaboration, empowerment, and continuous improvement, making Xperigo a standout choice for top talent and industry recognition.

LinkedIn: https://www.linkedin.com/in/turnerdan/?originalSubdomain=ca

Key Topics Discussed:

CEO Mindset, Success, Self-Belief, Grit, Teamwork, Big Goals, Self-Motivation, Navigating Setbacks, Authentic Leadership, Adaptability, Empowerment, Collaboration, Confidence, Resilience, Growth, Overcome Obstacles

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Today Craig shares valuable insights on mastering our emotions. Emphasizing the importance of understanding emotions as data points, the conversation reveals how emotions, both positive and negative, play a crucial role in our lives by providing essential information about our state of well-being. Craig introduces the concept of 'Affective Labeling' as a powerful strategy for emotionally engaging challenges. He references a study from UCLA involving participants with a phobia of spiders to demonstrate how precisely labeling emotions can significantly reduce stress responses and facilitate closer engagement with fear-inducing situations. The episode underscores the importance of acknowledging and precisely labeling emotions to process them effectively and act constructively, offering listeners a practical approach to better handle their emotional well-being in personal and professional contexts.

Key Takeaways:

• Affective labeling provides an action plan for addressing emotions. By accurately identifying how you feel, you can determine appropriate steps to align your emotions with your desired state

• Participants who labeled their emotions more precisely in a study experienced lower stress responses and engaged in more approach behaviors

• Avoiding or suppressing negative emotions can lead to increased intensity and difficulty in managing them

  
  

Podcast Timestamps:

(00:00) Introduction

(00:35) A Big Thanks to You

(00:58) Mastering Emotions in Today's World

(01:34) Understanding the Value of Emotions

(05:35) The Power of Emotional Labeling

(06:03) UCLA’s Spider Phobia Experiment

(13:03) Applying Emotional Insights to Leadership and Personal Growth

(17:42) Conclusion

Key Topics Discussed:

Affective Labeling in Emotions, Fears, Stress Response and Management, Emotional Awareness, Constructive Approach Behaviors, Positivity, Negativity

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/

Have you ever been interested in the field of positive psychology and coaching? Tune into this engaging episode for a captivating journey on the subject with Robert Biswas-Diener, a globally recognized thought leader and researcher. Listen in as Robert shares his extraordinary path, one paved by a childhood shaped by his parents who were top psychologists, to becoming a pioneer in coaching research and practice. His insights challenge us to reconsider our assumptions and approach leadership and life with a renewed perspective. This episode explores the transformative power of coaching and the intricate dance between empathy, questioning, and personal growth.

As we unravel the elements of effective coaching, Robert and I dissect the nuanced art of asking great questions. Learn how to cultivate patience and reflection in decision-making, harness the power of a coaching mindset, and empower the people you care about most at work and at home to find their own solutions. Discover why embracing uncertainty and fostering intellectual humility are the hallmarks of exceptional coaching and leadership. If you’re grappling with imposter syndrome, this discussion offers unconventional insights, including strategies to forge a positive self-view while also recognizing the value and necessity of self-doubt.

Wrapping up this enlightening episode, we delve into the ethical landscape of coaching within organizations, highlighting the vital role of confidentiality. The conversation also presents strengths-based and resilience-building strategies, providing a roadmap for fostering well-being and performance.

Whether you’re a seasoned coach, a burgeoning or experienced leader, or simply passionate about personal development, this episode promises to leave you with profound insights and actionable knowledge to elevate your coaching skills and enrich your leadership journey.

What You’ll Learn

- Provocative reflections on the ‘conventional wisdom’ of coaching

- The role of intellectual humility in coaching and leadership

- The art of asking the right questions

- The balance of empathy in coaching

- Strategies to combat imposter syndrome

- Navigating the ethical landscape of coaching within organizations

- Why you hold the key to building personal resilience

Podcast Timestamps

(00:00) - Positive Psychology and Coaching Insights

(09:10) - Elevating our Coaching Practices

(16:36) – Effective Coaching and Asking the Right Questions

(30:08) - Navigating Misconceptions About Empathy and Happiness

(41:24) - Strengths-Based Interventions

(45:12) - Ethical Considerations in Coaching

(51:16) – The Future of Positive Psychology

Topics Mentioned:

Coaching, Leadership, Personal Growth, Positive Psychology, Intellectual Humility, Empathy, Resilience, Effective Coaching, Coaching Practice, Coaching Mindset, Ethical Coaching, Strengths-Based Interventions, Reflection, Professional Development

More of Robert:

Dr. Robert Biswas-Diener is a well-being researcher and is highly sought-after as a keynote speaker and trainer. He has published over 70 academic articles and chapters on happiness and other positive topics. His research interests include wellbeing, hospitality, leadership, social support, culture, and education. He is also the author of 8 books including the New York Times Bestseller, The Upside of Your Dark Side (2014), and, most recently, Positive Provocation: 25 Questions to Elevate Your Coaching Practice. Dr. Biswas-Diener is widely acknowledged as one of the world's foremost authorities on positive psychology coaching. He is an ICF-certified coach and has trained professionals in his techniques in 24 countries.

LinkedIn: https://www.linkedin.com/in/robert-biswas-diener-a860289/

More of Do Good to Lead Well:

Website: https://craigdowden.com/

LinkedIn: https://www.linkedin.com/in/craigdowden/