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  • Jobs to Be Done

  • Theory to Practice
  • Written by: Anthony W. Ulwick
  • Narrated by: Tom Askin
  • Length: 3 hrs and 17 mins
  • 4.6 out of 5 stars (7 ratings)

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Jobs to Be Done

Written by: Anthony W. Ulwick
Narrated by: Tom Askin
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Publisher's Summary

Why do so many innovation projects fail? What are the root causes of failure? How can they be avoided? 

Since 1991, Tony Ulwick has pioneered an innovation process that answers these questions. In 1999, Tony introduced Clayton Christensen to the idea that "people have underlying needs or processes in their lives, that they are addressing in some way right now" - an insight that was to become the Jobs-to-Be-Done theory.

For 26 years, Ulwick and his company Strategyn have helped over 400 companies put Jobs-to-Be-Done Theory into practice, with a success rate of 86 percent, a five-fold improvement.

You will learn:

  • Why companies fail at innovation and how to avoid critical mistakes
  • How to employ the Jobs-to-Be-Done framework to categorize, define, capture, and prioritize customer needs, including the following: the core functional job-to-be-done and desired outcomes, related jobs, emotional and social jobs, consumption chain jobs, and financially desired outcomes.
  • A Jobs-to-be-Done growth strategy matrix to categorize, understand, and employ five growth strategies: differentiated, dominant, disruptive, discrete, and sustaining
  • Outcome-based segmentation
  • Outcome-driven innovation - the tested innovation process that ties customer-defined metrics to the customer's job to be done
  • The language of Jobs-to-Be-Done - the syntax and lexicon of innovation

I call him the Deming of Innovation because, more than anyone else, Tony has turned innovation into a science," says the father of modern marketing, Philip Kotler, Kellogg School of Management, Northwestern University

©2016 Anthony W. Ulwick (P)2020 Anthony W. Ulwick

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Most insightful business book in forever!

I really enjoyed this book and as a small business owner it made me think about the jobs to be done from the job executer, the customer’s perspective and the value placed on the outcomes they desire. I have been using an outcomes based approach but had never thought about offering my services this way. It definitively changes everything. Highly recommended book for business owners no matter if you sell products or services. Very insightful and applicable. I’m looking forward to see what I can do with it from my messaging, positioning and strategy moving forward. Thank you. It’s brilliant, but you already know that from the case studies.

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Okay a bit too long

Just one more way to build products. There are some examples but my feeling is that the book extend too much on a process that can be explained 1/3 of the time spent. Not my favourite book.

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