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  • The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

  • Written by: Michael Dues, The Great Courses
  • Narrated by: Michael Dues
  • Length: 12 hrs and 21 mins
  • 4.6 out of 5 stars (50 ratings)

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The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

Written by: Michael Dues, The Great Courses
Narrated by: Michael Dues
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Publisher's Summary

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.

You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.

While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.

You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

©2010 The Teaching Company, LLC (P)2010 The Great Courses

What listeners say about The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

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Beautiful lecture on a hard topic.

I was skeptical first to purchase this course but Iam a fan of the great courses series and #Audible1

It was hard to get into but you get hooked after few hours. Don't give up, carry on the programme until the end and you won't get disappointed.

Thank you #Audible1 for making it possible.

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2 people found this helpful

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Riveting and inspiring

Quite the lecture!! The home work at the end of each lecture is very helpful. I was in constant reflection mode and I cringed at some of the experiences I recalled.
Difficult to do it right sometimes but the guidance from this book is going to go a long way in supporting my role.
A must listen for anyone in management!

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1 person found this helpful

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Lots to learn

I learned lots, will definitelymlisten again and again and again. so much to apply in my life.

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1 person found this helpful

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A book for everyone

In this book you will learn the many steps to conflict management and also what to do in the aftermath and how to teach your kids this skill. This is a book everyone should listen to and use and come back to time and time again.
Lots and lots of information. I really like that each chapter has a summary and assignment at the end to help you start practice what you’re learning right away.

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    5 out of 5 stars

An exceptionally useful course.

This is one of the best courses/books I have ever read in my entire life.
The author is organized, knowledgeable, logical, and clearly has lot of experience.
The materials I learnt through this course will definitely be helpful in my both professional and personal life. I recommend this course to everyone. conflict Management is a skill that everyone must learn.
I found the course to be highly enjoyable. The instructor was particularly effective at maintaining the attention of listeners.
I will definitely listen to it again.

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  • Overall
    5 out of 5 stars

great course =) highly recommend it.

amazing course and lecture series, it brings I indepth conversations and anaylsyzes them from an outside perspective on how to apply the skills to the real world, with likely conflicts you will experience.

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Everyonr has conflict everyday- make it a win win

great story telling about the history of the science of conflict management and how to learn to clearly communicate the facets of the differences you have with others si everyone wins. Like all great courses this is a bargain and we'll worth your time.

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    4 out of 5 stars

Must read book

Conflicts exist everywhere and this book details them very clearly and provide ways to resolve. Examples taken to explain the various methods and their values of the results are excellent
However, author doesn't get into much complicated conflicts, while I expected that the book would give ways to resolve many business/ industrial/ work place conflicts, little bit of disappointment, but it is an excellent book to start with, very good foundation on this subject. Great book and I love.

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#Audible1 top book

#Audible1
I loved this course, it helps a lot at work to deal with job mates and at home with kids

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