The Gold Standard
Giving Your Customers What They Didn't Know They Wanted
Échec de l'ajout au panier.
Échec de l'ajout à la liste d'envies.
Échec de la suppression de la liste d’envies.
Échec du suivi du balado
Ne plus suivre le balado a échoué
Obtenez 3 mois à 0,99 $ par mois + 20 $ de crédit Audible
Acheter pour 26,79 $
-
Narrateur(s):
-
Colin Cowie
-
Auteur(s):
-
Colin Cowie
À propos de cet audio
Read by the author.
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.
If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book.
Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives you the indisputable blueprint for creating a customer-service culture that you can tailor to your own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner.
Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world—including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few.
In this book, you will:
- Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team.
- Learn how you can align your vision with your essential mission statement.
- Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos, and how you can apply those values to your own business.
- Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers.
- Become armed to inspire and empower your team.
- Be guided to create your own “bible” of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of.
- Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong versus one who does.
Vous pourriez aussi aimer...
-
Honest Answers
- Interview and Negotiation Skills to Get to the Truth
- Auteur(s): Lena Sisco
- Narrateur(s): Jessica Holtan
- Durée: 5 h et 42 min
- Version intégrale
-
Au global4
-
Performance3
-
Histoire3
BECOME A MASTER AT NEGOTIATION AND COMMUNICATION Never go into an important conversation feeling unheard, unprepared, or uninformed again—apply the proven SISCO method for communication to become a master negotiator, trusted interviewer, and engaging conversationalist. No matter the...
-
-
loved it
- Écrit par Michelle le 2025-07-22
Auteur(s): Lena Sisco
-
How to Make People Laugh
- Develop Confidence and Charisma, Master Improv Comedy, and Be More Witty with Anyone, Anytime, Anywhere (Communication Skills Training, Book 1)
- Auteur(s): James W. Williams
- Narrateur(s): Johnny Bud
- Durée: 3 h et 11 min
- Version intégrale
-
Au global3
-
Performance3
-
Histoire3
Want to learn how to make people laugh out loud? How to Make People Laugh is a book that targets regular comedians, such as you and me. It does not try to transform you into a professional comedian. Instead, it puts comedy in the spotlight of everyday life. With this book, you will learn techniques that you can easily incorporate at parties or even in regular banter with friends and colleagues.
-
-
A list of good points without any depth
- Écrit par Utilisateur anonyme le 2025-08-11
Auteur(s): James W. Williams
-
Entrepreneurial Leadership
- The Art of Launching New Ventures, Inspiring Others, and Running Stuff
- Auteur(s): Joel Peterson
- Narrateur(s): Josh Childs, Gabe Wicks
- Durée: 7 h et 42 min
- Version intégrale
-
Au global2
-
Performance2
-
Histoire2
Make a lasting impact by launching new initiatives, inspiring others, and championing innovative approaches with this from-the-trenches guide by trusted executive mentor, entrepreneur, and leadership expert Joel Peterson. Many leaders see their roles as presidents/managers, with a primary focus...
Auteur(s): Joel Peterson
-
The Eight Paradoxes of Great Leadership
- Embracing the Conflicting Demands of Today's Workplace
- Auteur(s): Tim Elmore
- Narrateur(s): Tim Elmore
- Durée: 7 h et 48 min
- Version intégrale
-
Au global5
-
Performance5
-
Histoire5
The Eight Paradoxes of Great Leadership unpacks the fresh strategies and new mindset required today from a next-generation leader. Author Dr. Tim Elmore helps leaders of all kinds navigate increasingly complex, rapidly changing environments, as well as manage teams who bring a range of new demands and expectations to the workplace that haven’t been seen even one generation prior.
Auteur(s): Tim Elmore
-
Bounce Back
- 12 Warrior Principles to Reclaim and Recalibrate Your Life
- Auteur(s): Travis Mills
- Narrateur(s): Roger Wayne
- Durée: 5 h et 1 min
- Version intégrale
-
Au global2
-
Performance2
-
Histoire2
A New York Times bestselling author and retired US Army Staff Sergeant shares strategies for healing and moving forward through the use of techniques that helps you confronts trauma, understand your emotions, and take back control of your life. Thousands have been wounded in the wars in Iraq and...
-
-
How to move forward from trauma
- Écrit par Tom le 2025-08-11
Auteur(s): Travis Mills
-
Awaken Your Genius
- Escape Conformity, Ignite Creativity, and Become Extraordinary
- Auteur(s): Ozan Varol
- Narrateur(s): Ozan Varol
- Durée: 7 h et 33 min
- Version intégrale
-
Au global17
-
Performance16
-
Histoire16
Unlock your originality and unleash your unique talents with this simple guide from the acclaimed author of Think Like a Rocket Scientist. We say some people march to the beat of a different drummer. But implicit in this cliché is that the rest of us march to the same beat. We sleepwalk...
-
-
This book is a very brilliant hidden gem.
- Écrit par Rudel le 2025-06-08
Auteur(s): Ozan Varol
-
Honest Answers
- Interview and Negotiation Skills to Get to the Truth
- Auteur(s): Lena Sisco
- Narrateur(s): Jessica Holtan
- Durée: 5 h et 42 min
- Version intégrale
-
Au global4
-
Performance3
-
Histoire3
BECOME A MASTER AT NEGOTIATION AND COMMUNICATION Never go into an important conversation feeling unheard, unprepared, or uninformed again—apply the proven SISCO method for communication to become a master negotiator, trusted interviewer, and engaging conversationalist. No matter the...
-
-
loved it
- Écrit par Michelle le 2025-07-22
Auteur(s): Lena Sisco
-
How to Make People Laugh
- Develop Confidence and Charisma, Master Improv Comedy, and Be More Witty with Anyone, Anytime, Anywhere (Communication Skills Training, Book 1)
- Auteur(s): James W. Williams
- Narrateur(s): Johnny Bud
- Durée: 3 h et 11 min
- Version intégrale
-
Au global3
-
Performance3
-
Histoire3
Want to learn how to make people laugh out loud? How to Make People Laugh is a book that targets regular comedians, such as you and me. It does not try to transform you into a professional comedian. Instead, it puts comedy in the spotlight of everyday life. With this book, you will learn techniques that you can easily incorporate at parties or even in regular banter with friends and colleagues.
-
-
A list of good points without any depth
- Écrit par Utilisateur anonyme le 2025-08-11
Auteur(s): James W. Williams
-
Entrepreneurial Leadership
- The Art of Launching New Ventures, Inspiring Others, and Running Stuff
- Auteur(s): Joel Peterson
- Narrateur(s): Josh Childs, Gabe Wicks
- Durée: 7 h et 42 min
- Version intégrale
-
Au global2
-
Performance2
-
Histoire2
Make a lasting impact by launching new initiatives, inspiring others, and championing innovative approaches with this from-the-trenches guide by trusted executive mentor, entrepreneur, and leadership expert Joel Peterson. Many leaders see their roles as presidents/managers, with a primary focus...
Auteur(s): Joel Peterson
-
The Eight Paradoxes of Great Leadership
- Embracing the Conflicting Demands of Today's Workplace
- Auteur(s): Tim Elmore
- Narrateur(s): Tim Elmore
- Durée: 7 h et 48 min
- Version intégrale
-
Au global5
-
Performance5
-
Histoire5
The Eight Paradoxes of Great Leadership unpacks the fresh strategies and new mindset required today from a next-generation leader. Author Dr. Tim Elmore helps leaders of all kinds navigate increasingly complex, rapidly changing environments, as well as manage teams who bring a range of new demands and expectations to the workplace that haven’t been seen even one generation prior.
Auteur(s): Tim Elmore
-
Bounce Back
- 12 Warrior Principles to Reclaim and Recalibrate Your Life
- Auteur(s): Travis Mills
- Narrateur(s): Roger Wayne
- Durée: 5 h et 1 min
- Version intégrale
-
Au global2
-
Performance2
-
Histoire2
A New York Times bestselling author and retired US Army Staff Sergeant shares strategies for healing and moving forward through the use of techniques that helps you confronts trauma, understand your emotions, and take back control of your life. Thousands have been wounded in the wars in Iraq and...
-
-
How to move forward from trauma
- Écrit par Tom le 2025-08-11
Auteur(s): Travis Mills
-
Awaken Your Genius
- Escape Conformity, Ignite Creativity, and Become Extraordinary
- Auteur(s): Ozan Varol
- Narrateur(s): Ozan Varol
- Durée: 7 h et 33 min
- Version intégrale
-
Au global17
-
Performance16
-
Histoire16
Unlock your originality and unleash your unique talents with this simple guide from the acclaimed author of Think Like a Rocket Scientist. We say some people march to the beat of a different drummer. But implicit in this cliché is that the rest of us march to the same beat. We sleepwalk...
-
-
This book is a very brilliant hidden gem.
- Écrit par Rudel le 2025-06-08
Auteur(s): Ozan Varol
-
The 360 Degree Leader
- Developing Your Influence from Anywhere in the Organization
- Auteur(s): John C. Maxwell
- Narrateur(s): Henry O. Arnold, John C. Maxwell
- Durée: 8 h et 57 min
- Version intégrale
-
Au global15
-
Performance12
-
Histoire12
Regardless of your position, learn how to lead with impact by utilizing John C. Maxwell's thirty years of experience teaching people how to make a significant difference in their organizations. As one of the most trusted leadership mentors, John C. Maxwell debunks the myths that hold people back...
-
-
super bon livre,
- Écrit par Anonyme le 2021-10-07
Auteur(s): John C. Maxwell
-
The Memory Code
- The 10-Minute Solution for Healing Your Life Through Memory Engineering
- Auteur(s): Alexander Loyd PhD ND PhD ND
- Narrateur(s): Oliver Wyman
- Durée: 9 h et 16 min
- Version intégrale
-
Au global4
-
Performance3
-
Histoire3
International bestselling author of The Healing Code and The Love Code Dr. Alexander Loyd offers a radical new approach to mindfulness, a powerful tool called Memory Reengineering that enables users to level up their lives in as little as 10 minutes. We have all had negative experiences in our...
Auteur(s): Alexander Loyd PhD ND PhD ND
-
Heal Your Gut, Save Your Brain
- The Five Pillars of Enhancing Your Gut and Optimizing Your Cognitive Health
- Auteur(s): Partha Nandi MD
- Narrateur(s): Partha Nandi MD
- Durée: 5 h et 47 min
- Version intégrale
-
Au global1
-
Performance1
-
Histoire1
Cognitive decline is not your destiny. You can improve your brain function through small steps taken every day. Heal Your Gut, Save Your Brain, by gastroenterologist and health advocate Dr. Partha Nandi, highlights the latest research on the gut-brain connection and gives you a clear protocol for maintaining brain health and slowing or reducing the effects of neurodegenerative diseases as you age.
-
-
Recipes in Print Only: No PDF with Audiobook!
- Écrit par Canadian Customer le 2024-10-06
Auteur(s): Partha Nandi MD
-
The Basics of Bitcoins and Blockchains: An Introduction to Cryptocurrencies and the Technology that Powers Them
- Auteur(s): Antony Lewis
- Narrateur(s): Sean Pratt
- Durée: 9 h et 23 min
- Version intégrale
-
Au global63
-
Performance58
-
Histoire58
There’s a lot of information on cryptocurrency and blockchains out there. But, for the uninitiated, most of this information can be indecipherable. The Basics of Bitcoins and Blockchains aims to provide an accessible guide to this new currency and the revolutionary technology that powers it.
-
-
The most comprehensive book on crypto
- Écrit par Kindle Customer le 2022-09-20
Auteur(s): Antony Lewis
-
Don't Sweat the Small Stuff Every Day
- 365 Simple Ways to Live a Life You Love
- Auteur(s): Richard Carlson, Kristine Carlson
- Narrateur(s): Kristine Carlson
- Durée: 9 h et 23 min
- Version intégrale
-
Au global0
-
Performance0
-
Histoire0
Take a breath, find your calm, and embrace all the goodness life has to offer with a new daily guide featuring the best-loved wisdom from The Don't Sweat the Small Stuff Series. Dr. Richard Carlson has taught millions how to let go of the anxieties and fears that can derail our day and instead...
Auteur(s): Richard Carlson, Autres
-
Wise Women
- Myths and Stories for Midlife and Beyond
- Auteur(s): Sharon Blackie, Angharad Wynne, Little Brown Book Group Limited
- Narrateur(s): Kristin Atherton, Sharon Blackie
- Durée: 9 h et 2 min
- Version intégrale
-
Au global4
-
Performance4
-
Histoire4
From early childhood, we learn about the world and its possibilities through myths and fairy tales. The heroines, though, tend to be young princesses or fair maidens, and the evildoers older women: wicked witches or unforgiving matriarchs. Yet a wealth of lesser-known European stories feature mature wise women with personality and power. Compiling many years of research, Sharon Blackie has reclaimed these tales, presenting them in evocative prose that will resonate with women of all ages.
-
-
Old stories, modern commentary.
- Écrit par Aleisha Laur le 2025-08-29
Auteur(s): Sharon Blackie, Autres
-
The Common Path to Uncommon Success
- A Roadmap to Financial Freedom and Fulfillment
- Auteur(s): John Lee Dumas
- Narrateur(s): John Dumas
- Durée: 6 h et 8 min
- Version intégrale
-
Au global30
-
Performance24
-
Histoire24
It’s time to achieve your financial dreams with a 17-step roadmap to guide your journey to financial, location, and lifestyle freedom. Get rid of fear and doubts and say hello to your version of uncommon success! Based on thousands of interviews from John Lee Dumas’ highly acclaimed podcast...
-
-
Was hard to get through
- Écrit par Utilisateur anonyme le 2022-01-30
Auteur(s): John Lee Dumas
-
Willpower Doesn't Work
- Discover the Hidden Keys to Success
- Auteur(s): Benjamin Hardy
- Narrateur(s): Benjamin Hardy
- Durée: 5 h et 35 min
- Version intégrale
-
Au global108
-
Performance89
-
Histoire89
We rely on willpower to create change in our lives...but what if we're thinking about it all wrong? In Willpower Doesn't Work, Benjamin Hardy explains that willpower is nothing more than a dangerous fad-one that is bound to lead to failure. Instead of "white-knuckling" your way to change, you...
-
-
Title is a little misleading but overall good book
- Écrit par Nicole Thompson le 2022-01-07
Auteur(s): Benjamin Hardy
-
Tell Yourself a Better Lie
- Use the Power of Rapid Transformational Therapy to Edit Your Story and Rewrite Your Life.
- Auteur(s): Marisa Peer
- Narrateur(s): Carlyss Peer
- Durée: 8 h et 36 min
- Version intégrale
-
Au global31
-
Performance27
-
Histoire27
Our lives are defined by the stories we tell ourselves, but those stories aren't always true. Narratives that are based on outdated or irrelevant information can run (or ruin) our lives for years, even if those stories are wildly different from the objective reality that formed them.
-
-
Profound, Insightful, Amazing.
- Écrit par Mike le 2022-01-13
Auteur(s): Marisa Peer
-
101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- Auteur(s): Paul Falcone
- Narrateur(s): Adam Lofbomm
- Durée: 12 h et 45 min
- Version intégrale
-
Au global4
-
Performance3
-
Histoire3
101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of...
Auteur(s): Paul Falcone
-
Key Person of Influence
- The Five-Step Method to Become One of the Most Highly Valued and Highly Paid People in Your Industry
- Auteur(s): Daniel Priestley
- Narrateur(s): Michael Maloney
- Durée: 4 h et 50 min
- Version intégrale
-
Au global29
-
Performance24
-
Histoire24
Every industry revolves around Key People of Influence. Their names come up in conversation. They attract opportunities. They earn more money. Many people think it takes decades of hard work, academic qualifications and a generous measure of good luck to become a Key Person of Influence. This audiobook shows you that there is a five-step strategy for fast-tracking your way to the inner circle of the industry you love. Your ability to succeed depends on your ability to influence. Start now by listening to this audiobook.
-
-
powerful!
- Écrit par Amazon Customer le 2024-06-29
Auteur(s): Daniel Priestley
-
Introduction to Psychology
- Auteur(s): Catherine A. Sanderson, The Great Courses
- Narrateur(s): Professor Catherine A. Sanderson
- Durée: 18 h et 7 min
- Production originale
-
Au global38
-
Performance32
-
Histoire32
From the days of Freud and Skinner to the modern science of fMRIs and genetics, Introduction to Psychology is a grand introduction to one of the most captivating fields of inquiry - where the subject is you, and everyone around you. Taught by Professor Catherine A. Sanderson of Amherst College, these 36 insightful lessons not only give you a panoramic grounding in the history, methods, and fundamental findings of psychology, but they also introduce you to the most up-to-date 21st-century research and discoveries.
-
-
Interesting and Engaging
- Écrit par Karyn McKnight le 2022-03-30
Auteur(s): Catherine A. Sanderson, Autres
A must read for anyone in the event industry!
Un problème est survenu. Veuillez réessayer dans quelques minutes.
putting your customers needs in mind
Un problème est survenu. Veuillez réessayer dans quelques minutes.