
The Gold Standard
Giving Your Customers What They Didn't Know They Wanted
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wish list failed.
Follow podcast failed
Unfollow podcast failed
Get 3 months for $0.99/mo
Buy Now for $26.79
-
Narrated by:
-
Colin Cowie
-
Written by:
-
Colin Cowie
About this listen
Read by the author.
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.
If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book.
Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives you the indisputable blueprint for creating a customer-service culture that you can tailor to your own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner.
Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world - including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few.
In this book, you will:
- Learn how to formulate your own vision, mission statements, and guiding principles and effectively communicate them to your team.
- Learn how you can align your vision with your essential mission statement.
- Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos and how you can apply those values to your own business.
- Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers.
- Become armed to inspire and empower your team.
- Be guided to create your own "bible" of scripts, protocols, and procedures that will streamline customer care situations while making every customer feel like their individual desires are being taken care of.
- Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong than one who does.
You may also enjoy...
-
Honest Answers
- Interview and Negotiation Skills to Get to the Truth
- Written by: Lena Sisco
- Narrated by: Jessica Holtan
- Length: 5 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
No matter the conversation, detecting honesty and persuading others to be honest are some of the most valuable skills you can learn. With these skills, you can master your daily conversations and interactions with others. The Strategic Interviewing Skills and Competencies (SISCO) Method will help you see the full picture, have all the facts, and make effective decisions. Former Navy interrogator, Lena Sisco, created this method during challenging investigative and information-gathering interviews. Her 5-step program focuses human-to-human interaction.
-
-
loved it
- By Michelle on 2025-07-22
Written by: Lena Sisco
-
The Memory Code
- The 10-Minute Solution for Healing Your Life Through Memory Engineering
- Written by: Alexander Loyd
- Narrated by: Oliver Wyman
- Length: 9 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
We have all had negative experiences in our lives, the memories of which can cause shame, embarrassment, fear, trauma, and worse. Those memories often prevent us from reaching our goals, whether they be related to weight, career, relationships, or success in other areas. But international best-selling author Alexander Loyd has developed a set of techniques that enable users to change the stories they tell about themselves to become healthier, happier, and more successful.
Written by: Alexander Loyd
-
Entrepreneurial Leadership
- The Art of Launching New Ventures, Inspiring Others, and Running Stuff
- Written by: Joel Peterson
- Narrated by: Josh Childs, Gabe Wicks
- Length: 7 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Make a lasting impact by launching new initiatives, inspiring others, and championing innovative approaches with this from-the-trenches guide by trusted executive mentor, entrepreneur, and leadership expert Joel Peterson.
Written by: Joel Peterson
-
The Eight Paradoxes of Great Leadership
- Embracing the Conflicting Demands of Today's Workplace
- Written by: Tim Elmore
- Narrated by: Tim Elmore
- Length: 7 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Eight Paradoxes of Great Leadership unpacks the fresh strategies and new mindset required today from a next-generation leader. Author Dr. Tim Elmore helps leaders of all kinds navigate increasingly complex, rapidly changing environments, as well as manage teams who bring a range of new demands and expectations to the workplace that haven’t been seen even one generation prior.
Written by: Tim Elmore
-
How to Make People Laugh
- Develop Confidence and Charisma, Master Improv Comedy, and Be More Witty with Anyone, Anytime, Anywhere (Communication Skills Training, Book 1)
- Written by: James W. Williams
- Narrated by: Johnny Bud
- Length: 3 hrs and 11 mins
- Unabridged
-
Overall
-
Performance
-
Story
Want to learn how to make people laugh out loud? How to Make People Laugh is a book that targets regular comedians, such as you and me. It does not try to transform you into a professional comedian. Instead, it puts comedy in the spotlight of everyday life. With this book, you will learn techniques that you can easily incorporate at parties or even in regular banter with friends and colleagues.
-
-
A list of good points without any depth
- By Anonymous on 2025-08-11
Written by: James W. Williams
-
Awaken Your Genius
- Escape Conformity, Ignite Creativity, and Become Extraordinary
- Written by: Ozan Varol
- Narrated by: Ozan Varol
- Length: 7 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
We say some people march to the beat of a different drummer. But implicit in this cliché is that the rest of us march to the same beat. We sleepwalk through life, find ourselves on well-worn paths that were never ours to walk, and become a silent extra. Extraordinary people carve their own paths as leaders and creators. They think and act with genuine independence. They stand out from the crowd because they embody their own shape and color. We call these people geniuses—as if they’re another breed. But genius isn’t for a special few. It can be cultivated. This book will show you how.
-
-
This book is a very brilliant hidden gem.
- By Rudel on 2025-06-08
Written by: Ozan Varol
-
Honest Answers
- Interview and Negotiation Skills to Get to the Truth
- Written by: Lena Sisco
- Narrated by: Jessica Holtan
- Length: 5 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
No matter the conversation, detecting honesty and persuading others to be honest are some of the most valuable skills you can learn. With these skills, you can master your daily conversations and interactions with others. The Strategic Interviewing Skills and Competencies (SISCO) Method will help you see the full picture, have all the facts, and make effective decisions. Former Navy interrogator, Lena Sisco, created this method during challenging investigative and information-gathering interviews. Her 5-step program focuses human-to-human interaction.
-
-
loved it
- By Michelle on 2025-07-22
Written by: Lena Sisco
-
The Memory Code
- The 10-Minute Solution for Healing Your Life Through Memory Engineering
- Written by: Alexander Loyd
- Narrated by: Oliver Wyman
- Length: 9 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
We have all had negative experiences in our lives, the memories of which can cause shame, embarrassment, fear, trauma, and worse. Those memories often prevent us from reaching our goals, whether they be related to weight, career, relationships, or success in other areas. But international best-selling author Alexander Loyd has developed a set of techniques that enable users to change the stories they tell about themselves to become healthier, happier, and more successful.
Written by: Alexander Loyd
-
Entrepreneurial Leadership
- The Art of Launching New Ventures, Inspiring Others, and Running Stuff
- Written by: Joel Peterson
- Narrated by: Josh Childs, Gabe Wicks
- Length: 7 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Make a lasting impact by launching new initiatives, inspiring others, and championing innovative approaches with this from-the-trenches guide by trusted executive mentor, entrepreneur, and leadership expert Joel Peterson.
Written by: Joel Peterson
-
The Eight Paradoxes of Great Leadership
- Embracing the Conflicting Demands of Today's Workplace
- Written by: Tim Elmore
- Narrated by: Tim Elmore
- Length: 7 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
The Eight Paradoxes of Great Leadership unpacks the fresh strategies and new mindset required today from a next-generation leader. Author Dr. Tim Elmore helps leaders of all kinds navigate increasingly complex, rapidly changing environments, as well as manage teams who bring a range of new demands and expectations to the workplace that haven’t been seen even one generation prior.
Written by: Tim Elmore
-
How to Make People Laugh
- Develop Confidence and Charisma, Master Improv Comedy, and Be More Witty with Anyone, Anytime, Anywhere (Communication Skills Training, Book 1)
- Written by: James W. Williams
- Narrated by: Johnny Bud
- Length: 3 hrs and 11 mins
- Unabridged
-
Overall
-
Performance
-
Story
Want to learn how to make people laugh out loud? How to Make People Laugh is a book that targets regular comedians, such as you and me. It does not try to transform you into a professional comedian. Instead, it puts comedy in the spotlight of everyday life. With this book, you will learn techniques that you can easily incorporate at parties or even in regular banter with friends and colleagues.
-
-
A list of good points without any depth
- By Anonymous on 2025-08-11
Written by: James W. Williams
-
Awaken Your Genius
- Escape Conformity, Ignite Creativity, and Become Extraordinary
- Written by: Ozan Varol
- Narrated by: Ozan Varol
- Length: 7 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
We say some people march to the beat of a different drummer. But implicit in this cliché is that the rest of us march to the same beat. We sleepwalk through life, find ourselves on well-worn paths that were never ours to walk, and become a silent extra. Extraordinary people carve their own paths as leaders and creators. They think and act with genuine independence. They stand out from the crowd because they embody their own shape and color. We call these people geniuses—as if they’re another breed. But genius isn’t for a special few. It can be cultivated. This book will show you how.
-
-
This book is a very brilliant hidden gem.
- By Rudel on 2025-06-08
Written by: Ozan Varol
-
Bounce Back
- 12 Warrior Principles to Reclaim and Recalibrate Your Life
- Written by: Travis Mills
- Narrated by: Roger Wayne
- Length: 5 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
New York Times bestselling author and retired US Army Staff Sergeant Travis Mills, who has nearly a decade of experience coaching others to overcome adversity, shares strategies for healing and moving forward—which don’t just apply to those returning from war, but resonate with anyone who has experienced severe trauma. Featuring his trademark humor and relatable stories, Bounce Back helps anyone confront trauma, understand their emotions, and take back control of their lives.
-
-
How to move forward from trauma
- By Tom on 2025-08-11
Written by: Travis Mills
-
Don't Sweat the Small Stuff Every Day
- 365 Simple Ways to Live a Life You Love
- Written by: Richard Carlson, Kristine Carlson
- Narrated by: Kristine Carlson
- Length: 9 hrs and 23 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dr. Richard Carlson has taught millions how to let go of the anxieties and fears that can derail our day and instead focus on what really matters. With 365 reflections, Don’t Sweat the Small Stuff Every Day is full of the timeless wisdom and practical advice that has brought comfort and inspiration to countless readers, offering a much needed dose of encouragement.
Written by: Richard Carlson, and others
-
The 360 Degree Leader
- Developing Your Influence from Anywhere in the Organization
- Written by: John C. Maxwell
- Narrated by: Henry O. Arnold, John C. Maxwell - introduction
- Length: 8 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
As one of the globe's most trusted leadership mentors, John C. Maxwell debunks the myths that hold people back from leaning into and developing their influence. In this inspiring call-to-action, he shows middle managers how to leverage their unique positions and become 360 degree leaders by exercising influence in all directions - up (to the boss), across (among their peers), and down (to those they lead).
-
-
super bon livre,
- By Anonyme on 2021-10-07
Written by: John C. Maxwell
-
The Basics of Bitcoins and Blockchains: An Introduction to Cryptocurrencies and the Technology that Powers Them
- Written by: Antony Lewis
- Narrated by: Sean Pratt
- Length: 9 hrs and 23 mins
- Unabridged
-
Overall
-
Performance
-
Story
There’s a lot of information on cryptocurrency and blockchains out there. But, for the uninitiated, most of this information can be indecipherable. The Basics of Bitcoins and Blockchains aims to provide an accessible guide to this new currency and the revolutionary technology that powers it.
-
-
The most comprehensive book on crypto
- By Kindle Customer on 2022-09-20
Written by: Antony Lewis
-
The Common Path to Uncommon Success
- A Roadmap to Financial Freedom and Fulfillment
- Written by: John Lee Dumas
- Narrated by: John Lee Dumas
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Based on thousands of interviews from John Lee Dumas’ highly acclaimed podcast, Entrepreneurs on Fire, this revolutionary step-by-step roadmap provides a proven path for entrepreneurs like you to achieve the financial freedom and lifestyle fulfillment you are capable of. Let The Common Path to Uncommon Success show you how.
-
-
Was hard to get through
- By Anonymous on 2022-01-30
Written by: John Lee Dumas
-
Heal Your Gut, Save Your Brain
- The Five Pillars of Enhancing Your Gut and Optimizing Your Cognitive Health
- Written by: Partha Nandi MD
- Narrated by: Partha Nandi MD
- Length: 5 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
Cognitive decline is not your destiny. You can improve your brain function through small steps taken every day. Heal Your Gut, Save Your Brain, by gastroenterologist and health advocate Dr. Partha Nandi, highlights the latest research on the gut-brain connection and gives you a clear protocol for maintaining brain health and slowing or reducing the effects of neurodegenerative diseases as you age.
-
-
Recipes in Print Only: No PDF with Audiobook!
- By Canadian Customer on 2024-10-06
Written by: Partha Nandi MD
-
Wise Women
- Myths and Stories for Midlife and Beyond
- Written by: Sharon Blackie, Angharad Wynne, Little Brown Book Group Limited
- Narrated by: Kristin Atherton, Sharon Blackie
- Length: 9 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
From early childhood, we learn about the world and its possibilities through myths and fairy tales. The heroines, though, tend to be young princesses or fair maidens, and the evildoers older women: wicked witches or unforgiving matriarchs. Yet a wealth of lesser-known European stories feature mature wise women with personality and power. Compiling many years of research, Sharon Blackie has reclaimed these tales, presenting them in evocative prose that will resonate with women of all ages.
-
-
Old stories, modern commentary.
- By Aleisha Laur on 2025-08-29
Written by: Sharon Blackie, and others
-
Young Forever
- The Secrets to Living Your Longest, Healthiest Life
- Written by: Dr. Mark Hyman MD
- Narrated by: Dr. Mark Hyman MD
- Length: 9 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
Aging has long been considered a normal process. We think disease, frailty, and gradual decline are inevitable parts of life. But they’re not. Science today sees aging as a treatable disease. By addressing its root causes we can not only increase our health span and live longer but prevent and reverse the diseases of aging—including heart disease, cancer, diabetes, and dementia.
-
-
A review of his other books
- By Allan Montgomery McKinnon on 2023-02-22
Written by: Dr. Mark Hyman MD
-
Willpower Doesn't Work
- Written by: Benjamin Hardy
- Narrated by: Benjamin Hardy
- Length: 5 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
We rely on willpower to create change in our lives...but what if we're thinking about it all wrong? In Willpower Doesn't Work, Benjamin Hardy explains that willpower is nothing more than a dangerous fad—one that is bound to lead to failure. Instead of "white-knuckling" your way to change, you need to instead alter your surroundings to support your goals. This book shows you how.
-
-
Title is a little misleading but overall good book
- By Nicole Thompson on 2022-01-07
Written by: Benjamin Hardy
-
Tell Yourself a Better Lie
- Use the Power of Rapid Transformational Therapy to Edit Your Story and Rewrite Your Life.
- Written by: Marisa Peer
- Narrated by: Carlyss Peer
- Length: 8 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
Our lives are defined by the stories we tell ourselves, but those stories aren't always true. Narratives that are based on outdated or irrelevant information can run (or ruin) our lives for years, even if those stories are wildly different from the objective reality that formed them.
-
-
Profound, Insightful, Amazing.
- By Mike on 2022-01-13
Written by: Marisa Peer
-
101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- Written by: Paul Falcone
- Narrated by: Adam Lofbomm
- Length: 12 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.
Written by: Paul Falcone
-
Key Person of Influence
- The Five-Step Method to Become One of the Most Highly Valued and Highly Paid People in Your Industry
- Written by: Daniel Priestley
- Narrated by: Michael Maloney
- Length: 4 hrs and 50 mins
- Unabridged
-
Overall
-
Performance
-
Story
Every industry revolves around Key People of Influence. Their names come up in conversation. They attract opportunities. They earn more money. Many people think it takes decades of hard work, academic qualifications and a generous measure of good luck to become a Key Person of Influence. This audiobook shows you that there is a five-step strategy for fast-tracking your way to the inner circle of the industry you love. Your ability to succeed depends on your ability to influence. Start now by listening to this audiobook.
-
-
powerful!
- By Amazon Customer on 2024-06-29
Written by: Daniel Priestley
A must read for anyone in the event industry!
Something went wrong. Please try again in a few minutes.
putting your customers needs in mind
Something went wrong. Please try again in a few minutes.