• Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls

  • Mar 28 2024
  • Length: 36 mins
  • Podcast
Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls cover art

Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls

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  • Summary

  • In this episode, Margaret Garcia, president of Grit PPO, joins Dan and Donnie to share her expertise in pest control customer service. She covers how to take control of a phone call, the importance of tone, words to avoid, what to say instead, why call scripts work and more.

    Guest: Margaret Garcia, President, Grit PPO Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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