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Heart to Heart

Heart to Heart

Auteur(s): Welch College of Business and Technology at Sacred Heart University.
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Heart to Heart - A podcast in partnership with the Jack Welch School of Business at Sacred Heart University - The focus is Leadership & Business in the modern age.

© 2025 Heart to Heart
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  • EP1 Jeff Flaks, CEO of Hartford Healthcare
    Sep 23 2025

    The wait is over! 🎉
    The very first episode of the "Heart to Heart"*podcast from the Sacred Heart University Jack Welch College of Business & Technology is now live! Join host Chuck Firlotte as he sits down with Jeff Flaks, CEO of Hartford HealthCare, for an incredible conversation on leadership, innovation, and purpose.

    In this powerful episode, Flaks shares his inspiring journey from a delivery boy to the leader of a massive healthcare system. He discusses the evolution of Hartford HealthCare from two hospitals to 540 locations, highlighting their commitment to community-based care and accessibility through initiatives like their 24/7 virtual care kiosk at Bradley Airport.

    Jeff also delves into the challenges and rewards of leading a healthcare organization, the importance of fostering a supportive culture, and the critical need to address professional burnout. He concludes by sharing his personal leadership philosophy: **"the best at getting better."**

    This is an episode you don't want to miss, packed with wisdom for leaders and young professionals alike.

    A huge thank you to our sponsors:
    * Aquarion Water Company, Bridgeport, CT
    * Ganim Financial Management, Shelton, CT

    WATCH the full episode now! https://youtu.be/txMXc3yPFnA?feature=shared

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    35 min
  • Coming Tomorrow The Heart to Heart podcast first episode
    Sep 22 2025

    Don't miss it! Coming Tomorrow, the first episode of the "Heart to Heart" podcast from the Sacred Heart University Jack Welch College of Business & Technology.

    Our inaugural guest is Jeffrey Flaks, CEO of Hartford HealthCare, who shares his inspiring journey from a delivery boy to a healthcare system leader. The episode is hosted by successful business executive @Charles Firlotte, who explores the importance of leadership and how to align people, strategy, and resources for optimal performance.

    In this teaser Laura Campbell of InspireCorps, an organization that works with executive leaders, shares her excitement for the new podcast. She believes that now more than ever, we need thought leadership on how executives can improve in today's world. Campbell praises Firlotte as the ideal host, noting his exceptional ability to uncover the subtle yet most important aspects of any conversation, which she believes will make his discussions on modern leadership both surprising and inspiring.

    A big thank you to our sponsors:

    Aquarion Water Company, Bridgeport, CT

    Ganim Financial Management, Shelton, CT

    Get ready to be inspired!

    Stay tuned for our first episode!

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    1 min
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