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KNOWLICIOUS

KNOWLICIOUS

Auteur(s): YOWORKMAN
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用最輕鬆的方式，吃下全世界的知識派！

歡迎收聽 Knowlicious 知識派，一個專為熱愛學習、又不想太燒腦的你設計的 Podcast 節目。這裡我們用最有趣、最生活化的方式，把世界各地的知識拆解、消化，做成一塊塊可口的「知識派」送到你耳朵裡。

不管是科學、歷史、文化、心理學，還是你從沒想過的冷門話題，我們都會帶你輕鬆理解，快樂吸收。每一集都是一段探索世界的旅程，讓你在通勤、做家事或睡前，都能獲得新鮮知識、激發好奇心。

📌 知識不必嚴肅，學習也能美味。
就讓我們一起，邊聽邊吃下這塊美味的「Knowlicious」知識派吧！

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YOWORKMAN
Épisodes
  • Reflections on 'Peak Experience' – Unlocking 'Golden Moments' to Conquer Customer Minds!

    Reflections on 'Peak Experience' – Unlocking 'Golden Moments' to Conquer Customer Minds!
    Jul 10 2025

    Welcome to KNOWLICIOUS, and our episode: "Reflections on 'Peak Experience'– Unlocking 'Golden Moments' to Conquer Customer Minds!"
    This episode delves into the book's core concept, "Peak Experience", exploring how to gain insight into customers' "hidden and unknown needs" and master the "critical moments" that influence their decisions. We will focus on the three "golden moments" in customer experience – the initial, the peak, and the final – demonstrating how effective experience design can directly impact customer minds to boost your brand's performance across the four key commercial indicators: store entry, conversion, repurchase, and recommendation. This reflection serves as my brand insight notes, a result of digesting and applying these principles [Conversation History, 11]. It will help you create unforgettable brand imprints, allowing your brand's power to go straight to the heart of your customers! Tune in now!



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    1 h et 4 min

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