Showing titles in Customer Service
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How to Meet and Exceed Your Clients Expectations
- The Business Essentials Series
- Written by: John L Millar
- Narrated by: John L Millar
- Length: 39 mins
- Original Recording
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The great belief in the ‘loyal customer’ who will stay with you for years and refer you to others and help out when times get tough and stand by you through thick and thin - is a myth! No client can afford to be so doggedly faithful. They have their costs and issues too. These days it’s all about how you can be loyal to them! Once you realize that and stop blaming your customers for your own ups and downs, you’ll go a long way towards accessing the right thought patterns that will see you through - in all economic climes.
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How to Meet and Exceed Your Clients Expectations
- The Business Essentials Series
- Narrated by: John L Millar
- Length: 39 mins
- Release date: 2015-05-21
- Language: English
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Price: $9.98
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Can't Buy Me Like
- How Authentic Customer Connections Drive Superior Results
- Written by: Bob Garfield, Doug Levy
- Narrated by: Lee Han
- Length: 6 hrs and 28 mins
- Unabridged
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Today’s brands face an apparent choice between two evils: continue betting on their increasingly ineffective advertising or put blind faith in the supposedly mystical power of social media, where “likes” stand in for transactions and a mass audience is maddeningly elusive. There has to be a better way... As Lennon and McCartney wrote a half century ago, money can’t buy you love. But in today’s world, where people have become desensitized - even disillusioned - by ad campaigns and marketing slogans, that maxim needs an update: Money can’t even buy you like.
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Can't Buy Me Like
- How Authentic Customer Connections Drive Superior Results
- Narrated by: Lee Han
- Length: 6 hrs and 28 mins
- Release date: 2013-04-11
- Language: English
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Price: $25.92
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The Orange Code
- How ING Direct Succeeded by Being a Rebel With a Cause
- Written by: Arkadi Kuhlmann, Bruce Philp
- Narrated by: Bill Weideman, Jim Bond
- Length: 10 hrs and 33 mins
- Unabridged
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From the mid-90s to the present, ING Direct grew from a mere concept to an ocean-spanning global enterprise, now managing over $75 billion in assets and with over 7 million customers, earning unprecedented levels of consumer trust and affinity. The Orange Code is a story about conventional wisdom, and how to win by ignoring it completely.
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The Orange Code
- How ING Direct Succeeded by Being a Rebel With a Cause
- Narrated by: Bill Weideman, Jim Bond
- Length: 10 hrs and 33 mins
- Release date: 2008-11-03
- Language: English
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Price: $32.00
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- Written by: Patrizia Principi
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Unabridged
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Il marketing relazionale è un campo fondamentale del marketing che ha come obiettivo la creazione, lo sviluppo, il mantenimento e il miglioramento delle relazioni tra azienda e consumatore. Le strategie del marketing relazionale sono basate sulla centralità del cliente, con il quale l'impresa deve stabilire relazioni durature, tenendo in considerazione i valori dell'individuo/ cliente, la società e l'ambiente culturale in cui l'azienda è attiva e in cui il cliente vive.
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Release date: 2015-12-08
- Language: Italian
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Price: $1.43
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Fresh Customer Service
- The Executive Summary
- Written by: Michael D. Brown
- Length: 1 hr and 15 mins
- Unabridged
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Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are number-one, they, in turn, will unleash a passion to serve your customers like they have never been treated before.
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Fresh Customer Service
- The Executive Summary
- Length: 1 hr and 15 mins
- Release date: 2008-05-05
- Language: English
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Price: $8.69
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Disruptive Marketing
- What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
- Written by: Geoffrey Colon
- Narrated by: Geoffrey Colon
- Length: 6 hrs and 14 mins
- Unabridged
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Now that 75 percent of screen time is spent on connected devices, digital strategies have moved front and center of most marketing plans. But what if that's not enough? What if most people ignore company messages? What if consumer engagement never goes further than the "like" button? A sobering reality is hitting marketers. Technology hasn't just reshaped mass media, it's altering behavior as well. And getting through to customers will take some radical rethinking.
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Disruptive Marketing
- What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
- Narrated by: Geoffrey Colon
- Length: 6 hrs and 14 mins
- Release date: 2016-07-15
- Language: English
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Price: $31.16
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Written by: Yasmin Davidds PsyD, Ann Bidou
- Narrated by: Nicol Zanzarella
- Length: 8 hrs and 47 mins
- Unabridged
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When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Narrated by: Nicol Zanzarella
- Length: 8 hrs and 47 mins
- Release date: 2015-08-12
- Language: English
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Price: $26.00
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- Written by: T. Scott Gross
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Unabridged
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Millennial Rules reveals the ins and outs of Millennials not only as customers but as employees, demonstrating what lifestyle demands to watch out for and why Millennials might be a valuable addition to your team. Rather than proposing a total revolution in business, Gross reinforces a pattern of success by making listeners aware of what they’re already doing right, and how to do more of it.
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Release date: 2014-10-07
- Language: English
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Price: $19.77
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Internet Reputation Management for Businesses
- Written by: Guillermo "William" Rivas
- Narrated by: Jason McCoy
- Length: 6 hrs and 33 mins
- Unabridged
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Internet Reputation Management for Businesses is a new book by Guillermo "William" Rivas, co-founder of the first company to offer reputation management to businesses. The book cuts through the clutter and hype of reputation management and helps businesses understand the keys to a successful reputation-management campaign for a healthy social media presence online. This book on Internet reputation management looks into the passion and rewards of a healthy online image.
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Internet Reputation Management for Businesses
- Narrated by: Jason McCoy
- Length: 6 hrs and 33 mins
- Release date: 2013-03-28
- Language: English
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Price: $26.00
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Customer service
- L'eccellenza nel servizio al cliente
- Written by: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 31 mins
- Unabridged
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La soddisfazione del cliente rappresenta l’elemento primario sul quale concentrare lo sforzo complessivo di un'organizzazione...
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Customer service
- L'eccellenza nel servizio al cliente
- Narrated by: Francesco Muzzarelli
- Length: 31 mins
- Release date: 2012-04-11
- Language: Italian
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Price: $7.00
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Building a Six Figure Sales Career
- How to Develop the Four Golden Pillars of Sales Success
- Written by: Chris Widener
- Narrated by: Chis Widener
- Length: 1 hr and 5 mins
- Unabridged
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Do you know a person who just seems to “have it all” when it comes to closing sales deals? What is it about that person that makes them wealthy? In this program, best-selling author Chris Widener outlines the tools to gain trust, build respect, develop admiration and create loyalty with everyone you meet. Chris has used these skills to build a successful speaking career, which has led to him sharing the stage with US Presidents, NFL players and being asked to speak at Harvard Business School.
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Building a Six Figure Sales Career
- How to Develop the Four Golden Pillars of Sales Success
- Narrated by: Chis Widener
- Length: 1 hr and 5 mins
- Release date: 2014-10-14
- Language: English
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Price: $11.11
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Written by: Jill Lublin
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Unabridged
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When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Release date: 2017-02-03
- Language: English
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Price: $33.39
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- Written by: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Unabridged
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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners as well as against demands of the future in a book service leaders around the world will use as a guide for years to come.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Release date: 2015-08-05
- Language: English
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Price: $26.00
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- Written by: Bill Tancer
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Unabridged
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How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp might have more clout than any expert guidebook, magazine article, or newspaper critic. No wonder many businesses feel terrified by the review-driven marketplace.
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Release date: 2014-10-16
- Language: English
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Price: $27.77
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The Truth About What Customers Want
- Written by: Michael R. Solomon
- Narrated by: Tim Lundeen
- Length: 4 hrs and 37 mins
- Unabridged
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Customers demystified! The truth and nothing but the truth! Simply the best thinking on how you can move customers to buy... buy more... and keep on buying! This book reveals 50 bite-size, easy-to-use techniques for finding and keeping highly profitable customers.
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The Truth About What Customers Want
- Narrated by: Tim Lundeen
- Length: 4 hrs and 37 mins
- Release date: 2011-10-25
- Language: English
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Price: $19.78
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Come trasformare un reclamo in opportunità
- Written by: Adriano Gall
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti, and others
- Length: 3 hrs
- Unabridged
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Questo audiolibro si rivolge a imprenditori, dipendenti e responsabili d'azienda che si trovano di fronte a difficoltà di gestione del proprio business - perdita di clienti, calo del profitto, riduzione dei volumi - e all'incapacità di correggere gli errori che hanno portato alla situazione critica. Lo scopo è quello di fornire le migliori tecniche di problem solving utilizzate nelle aziende più fiorenti del mondo, nonché gli strumenti pratici per avviare un percorso di miglioramento che coinvolga tutti i livelli dell'organizzazione, dai più bassi ai più alti.
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Come trasformare un reclamo in opportunità
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti, Alessandro Lussiana, Seby Genova
- Length: 3 hrs
- Release date: 2017-06-06
- Language: Italian
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Price: $17.55
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The End of Business as Usual
- Rewire the Way You Work to Succeed in the Consumer Revolution
- Written by: Brian Solis
- Narrated by: Sean Pratt, Brian Solis
- Length: 11 hrs and 8 mins
- Unabridged
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It’s a new era of business and consumerism - and you play a role in defining it.
Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.
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The End of Business as Usual
- Rewire the Way You Work to Succeed in the Consumer Revolution
- Narrated by: Sean Pratt, Brian Solis
- Length: 11 hrs and 8 mins
- Release date: 2012-03-01
- Language: English
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Price: $38.96
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The One-Year Business Turnaround
- Revolutionize Your Business From the Inside-Out
- Written by: Mike Dandridge
- Narrated by: Mike Dandridge
- Length: 3 hrs and 21 mins
- Unabridged
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Today's customer has discovered that they can often find the best price, service, and quality without ever leaving the comfort of their pajamas. What can you offer that your customer can't get online? And if competing with the Internet isn't enough, you also have to battle national retailers, deep-discount megastores, and big-box merchants. Convincing the customer to choose you over all other options has become more challenging - and more important - than ever.
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The One-Year Business Turnaround
- Revolutionize Your Business From the Inside-Out
- Narrated by: Mike Dandridge
- Length: 3 hrs and 21 mins
- Release date: 2010-09-09
- Language: English
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Price: $12.19
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Customer Mania!
- It's Never Too Late to Build a Customer-Focused Company
- Written by: Ken Blanchard, Jim Ballard, Fred Finch
- Narrated by: Ken Blanchard
- Length: 5 hrs and 29 mins
- Unabridged
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Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.
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Customer Mania!
- It's Never Too Late to Build a Customer-Focused Company
- Narrated by: Ken Blanchard
- Length: 5 hrs and 29 mins
- Release date: 2004-11-11
- Language: English
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Price: $18.99
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Written by: Steve Curtin
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Unabridged
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Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Release date: 2013-07-02
- Language: English
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Price: $31.16
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