Showing results by author "Tony Alessandra Alessandra" in All Categories
-
-
Customer-Driven Service
- Written by: Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 48 mins
- Original Recording
-
Overall
-
Performance
-
Story
If customer-driven service isn't already one of your organization's goals, it should be. In this program, Tony Alessandra, an expert on building business relationships, outlines some sure-fire strategies for consistently "wowing" your customers. You'll learn how to identify and exceed their expectations, build long-term relationships, and create what Alessandra calls "moments of magic."
-
Customer-Driven Service
- Narrated by: Tony Alessandra
- Length: 48 mins
- Release date: 1999-12-16
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $3.70 or 1 Credit
Sale price: $3.70 or 1 Credit
-
-
-
Running Effective Meetings
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 40 mins
- Original Recording
-
Overall
-
Performance
-
Story
This 2-part program gives you guidelines on preparing for an effective meeting - determining the purpose for the meeting, preparing an agenda, inviting the attendees, setting an appropriate time and place as well as the skills needed to be an effective meeting leader.
-
Running Effective Meetings
- Narrated by: Dr. Tony Alessandra
- Length: 40 mins
- Release date: 2014-08-06
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.98 or 1 Credit
Sale price: $9.98 or 1 Credit
-
-
-
Effective Telephone Skills
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 24 mins
- Original Recording
-
Overall
-
Performance
-
Story
This 2-part program will give you a guide to developing a more thorough understanding of nonverbal communication techniques. By increasing your awareness of nonverbal behavior, you can read the emotions and attitudes of fellow employees, supervisors, customers, and others you interact with inside and outside your organization. As a result, you will have a greater feeling for and awareness of all your interpersonal transactions.
-
Effective Telephone Skills
- Narrated by: Dr. Tony Alessandra
- Length: 24 mins
- Release date: 2014-08-06
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.98 or 1 Credit
Sale price: $9.98 or 1 Credit
-
-
-
5 Negative Flexibility Traits
- Written by: Dr. Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 21 mins
- Original Recording
-
Overall
-
Performance
-
Story
In this audiobook, Dr Tony Alessandra covers the 5 negative flexibility traits. Flexibility is your willingness to engage in a range of behaviors not necessarily characteristic of your usual ways of behaving in order to be more effective in a situation or in a relationship.
-
5 Negative Flexibility Traits
- Narrated by: Tony Alessandra
- Length: 21 mins
- Release date: 2013-03-01
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $8.76 or 1 Credit
Sale price: $8.76 or 1 Credit
-
-
-
The Power of Listening Workshop
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 42 mins
- Original Recording
-
Overall
-
Performance
-
Story
Active listening is a skill so important that anyone who lacks it is sure to have problems at home and at work. What they didn't teach you in school - but what you'll learn in this program - could be the key to becoming closer to your friends and family as well as becoming a better, stronger leader.
-
The Power of Listening Workshop
- Narrated by: Dr. Tony Alessandra
- Length: 42 mins
- Release date: 2013-03-01
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.25 or 1 Credit
Sale price: $9.25 or 1 Credit
-
-
-
Presentation Power
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Original Recording
-
Overall
-
Performance
-
Story
Good presentations can provide opportunities for growth in power, control, recognition, and prestige. The guidelines presented by Dr. Tony Alessandra in this program can help you immensely if you listen, study, and practice them consistently.
-
Presentation Power
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Release date: 2013-02-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.25 or 1 Credit
Sale price: $9.25 or 1 Credit
-
-
-
Alessandra on…The Sales Edge
- Written by: Dr. Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 40 mins
- Original Recording
-
Overall
-
Performance
-
Story
Turn your customers into business apostles who "preach the gospel" according to your company. Dr. Alessandra focuses on how everyone in your organization can become more customer-driven and less operations-driven; how to turn moments of misery into moments of magic for your customers; and how to create customer intimacy, customer retention, and customer satisfaction, which leads to customer loyalty.
-
Alessandra on…The Sales Edge
- Narrated by: Tony Alessandra
- Length: 40 mins
- Release date: 2013-03-01
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.25 or 1 Credit
Sale price: $9.25 or 1 Credit
-
-
-
Collaborative Selling Workshop
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 47 mins
- Original Recording
-
Overall
-
Performance
-
Story
Dr. Alessandra teaches you six easy steps help you increase your sales, get more referrals, and earn higher commissions. It contains strategies and techniques that ensure you team up with your prospects.
-
Collaborative Selling Workshop
- Narrated by: Dr. Tony Alessandra
- Length: 47 mins
- Release date: 2013-02-22
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.25 or 1 Credit
Sale price: $9.25 or 1 Credit
-
-
-
5 Positive Versatility Traits
- Written by: Dr. Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 21 mins
- Original Recording
-
Overall
-
Performance
-
Story
This program covers the five positive versatility traits of being resilient, having vision, being attentive, being competent, and knowing how to self-correct. Versatility is your ability to engage in a range of behaviors, not necessarily characteristic of your usual ways of behaving, in order to be more effective in a situation or in a relationship.
-
5 Positive Versatility Traits
- Narrated by: Tony Alessandra
- Length: 21 mins
- Release date: 2013-02-26
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.25 or 1 Credit
Sale price: $9.25 or 1 Credit
-
-
-
Astounding Customer Service
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 1 hr and 27 mins
- Original Recording
-
Overall
-
Performance
-
Story
What is the cost of losing a customer? In today's competitive environment, it is a cost no business can afford. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, That does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy ...
-
Astounding Customer Service
- Narrated by: Dr. Tony Alessandra
- Length: 1 hr and 27 mins
- Release date: 2014-08-06
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $17.98 or 1 Credit
Sale price: $17.98 or 1 Credit
-
-
-
Goal Setting
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Original Recording
-
Overall
-
Performance
-
Story
Goals, when earnestly pursued, give people reasons to do some things and to avoid other things. This program shows you how to identify your goals and map out the steps that will help you achieve them.
-
Goal Setting
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Release date: 2013-02-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $8.76 or 1 Credit
Sale price: $8.76 or 1 Credit
-
-
-
Developing Your Charisma
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Original Recording
-
Overall
-
Performance
-
Story
Charisma is not based on genetics, I.Q., social position, or luck. Charisma is a skill - one of the most valuable skills in the world that you can learn and master with the right information and tools delivered by Dr. Tony Alessandra in this program.
-
Developing Your Charisma
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Release date: 2013-02-22
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.25 or 1 Credit
Sale price: $9.25 or 1 Credit
-
-
-
5 Positive Flexibility Traits
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Original Recording
-
Overall
-
Performance
-
Story
In this audiobook, Dr. Tony Alessandra covers the 5 positive flexibility traits. Flexibility is your willingness to engage in a range of behaviors not necessarily characteristic of your usual ways of behaving in order to be more effective in a situation or in a relationship.
-
5 Positive Flexibility Traits
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Release date: 2013-02-22
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.25 or 1 Credit
Sale price: $9.25 or 1 Credit
-
-
-
Non-Verbal Communication
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 53 mins
- Original Recording
-
Overall
-
Performance
-
Story
Your ability to understand nonverbal communications is apparently not related to IQ, the ability to take tests, or the grades one makes in school. Practice tends to improve the ability to understand body language. People tested for body language comprehension generally score higher on second and subsequent tests than on their first tries.
-
Non-Verbal Communication
- Narrated by: Dr. Tony Alessandra
- Length: 53 mins
- Release date: 2014-08-06
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.98 or 1 Credit
Sale price: $9.98 or 1 Credit
-
-
-
Dr. Tony Alessandra Interviews Thom Winninger on Price Wars
- Written by: Dr. Tony Alessandra
- Narrated by: Thom Winninger
- Length: 27 mins
- Original Recording
-
Overall
-
Performance
-
Story
Thom Winninger covers tactical maneuvers to win customers over competitors in price wars by selling value and not lowering your product quality and your price. Thom emphasizes finding out what the customer values and working your presentation around that value. You must identify and define your customer’s highest need.
-
Dr. Tony Alessandra Interviews Thom Winninger on Price Wars
- Narrated by: Thom Winninger
- Length: 27 mins
- Release date: 2013-02-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.25 or 1 Credit
Sale price: $9.25 or 1 Credit
-
-
-
The Secrets of Ten Great Geniuses
- How to Model the Habits of a Difference-Maker
- Written by: Tony Alessandra Ph.D.
- Narrated by: Tony Alessandra Ph.D
- Length: 5 hrs and 42 mins
- Original Recording
-
Overall
-
Performance
-
Story
Tony Alessandra, Ph.D., has a street-wise, college-smart perspective on business, having fought his way out of NYC to realize success as a graduate professor of marketing, entrepreneur, business author, and keynote speaker. With a BBA, MBA, and Ph.D. in marketing, a diverse history in sales, and as an entrepreneur and founder of two current technology businesses, MentorU and Online Assessments, Tony brings a broad foundation of experience to every program he delivers.
-
The Secrets of Ten Great Geniuses
- How to Model the Habits of a Difference-Maker
- Narrated by: Tony Alessandra Ph.D
- Series: Nightingale-Conant: Achievement
- Length: 5 hrs and 42 mins
- Release date: 2014-10-14
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $43.98 or 1 Credit
Sale price: $43.98 or 1 Credit
-
-
-
5 Negative Versatility Traits
- Written by: Dr. Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 21 mins
- Original Recording
-
Overall
-
Performance
-
Story
Dr. Tony Alessandra covers the 5 negative versatility traits of subjectiveness, bluntness, resistance, single-mindedness, and taking unreasonable risks. Versatility is your ability to engage in a range of behaviors not necessarily characteristic of your usual ways of behaving in order to be more effective in a situation or in a relationship.
-
5 Negative Versatility Traits
- Narrated by: Tony Alessandra
- Length: 21 mins
- Release date: 2013-03-01
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $9.25 or 1 Credit
Sale price: $9.25 or 1 Credit
-
-
-
Power Listening
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Listening is just as important as speaking. Good listening draws people to you. Poor listening causes them to drift away. This program offers a powerful set of tools to help you build your listening skills up to maximum effectiveness. Jumpstart your way to better listening today!
-
Power Listening
- Narrated by: Dr. Tony Alessandra
- Length: 42 mins
- Release date: 2011-11-22
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $8.07 or 1 Credit
Sale price: $8.07 or 1 Credit
-
-
-
Superstar Selling
- Written by: Jim Cathcart, Tony Alessandra
- Narrated by: Jim Cathcart, Tony Alessandra
- Length: 5 hrs and 30 mins
- Original Recording
-
Overall
-
Performance
-
Story
The top pro in selling anything today is not just a salesperson. He's a super salesperson, manager, and marketing strategist all rolled into one. He's a thorough student of his industry, his competition, his customers and prospects, and business trends that may affect his future sales. He segments his territory and constantly updates his analyses, objectives, strategies, and controls.
-
Superstar Selling
- Narrated by: Jim Cathcart, Tony Alessandra
- Series: Nightingale-Conant: Sales Training
- Length: 5 hrs and 30 mins
- Release date: 2015-04-29
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $43.38 or 1 Credit
Sale price: $43.38 or 1 Credit
-
-
-
The Power of Listening
- Written by: Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 41 mins
- Original Recording
-
Overall
-
Performance
-
Story
Stop being a passive listener and start being an active listener, using a dynamic program called CARESS. These 6 steps to effective listening were created by acclaimed lecturer and author Tony Alessandra. Alessandra is a marketing strategist, an applied behavioral scientist, and an expert in building business relationships guaranteed to last a lifetime.
-
The Power of Listening
- Narrated by: Tony Alessandra
- Length: 41 mins
- Release date: 1999-12-16
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $3.70 or 1 Credit
Sale price: $3.70 or 1 Credit
-