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Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.

In 2017, New Yorker staff writer D.T. Max began working on a major profile of Stephen Sondheim that would be timed to the eventual premiere of a new musical Sondheim was writing. Sadly , that process – and the years of conversation – was cut short by Sondheim’s own hesitations, then the global pandemic, and finally by the great artist’s death in November 2021.

This unique book can help you change your approach to negotiation by learning key strategies and techniques from actual cases. The Book of Real-World Negotiations shines a light on real-world negotiation examples and cases, rather than discussing hypothetical scenarios. It reveals what is possible through preparation, persistence, creativity, and taking a strategic approach to your negotiations.

Dr. Oliver Harding, a tenured professor of English, is long settled into the routines of a divorced, aging academic. But his quiet, staid life is upended by his new colleague, Ruhaba Khan, a dynamic Pakistani Muslim law professor. Ruhaba unexpectedly ignites Oliver’s long-dormant passions, a secret desire that quickly tips toward obsession after her teenaged nephew, Adil Alam, arrives from France to stay with her. Oliver becomes a mentor to Adil, using his friendship with the boy to draw closer to his aunt.

A new way of thinking about (and celebrating!) your child during these critical years! Congrats—you're having a teen! No, really—congratulations! You're entering one of the most exciting, important phases of parenting. These years are your best opportunity to guide your child toward a thriving adulthood and strengthen your relationship with them for life. This guide will help you understand, encourage, support, love, and, yes, even celebrate your teen!

In 1799, a French Army officer was rebuilding the defenses of a fort on the banks of the Nile when he discovered an ancient stele fragment bearing a decree inscribed in three different scripts. So begins one of the most familiar tales in Egyptology - that of the Rosetta Stone and the decipherment of Egyptian hieroglyphs. This book draws on fresh archival evidence to provide a major new account of how the English polymath Thomas Young and the French philologist Jean-François Champollion vied to be the first to solve the riddle of the Rosetta.

In the late 1990s and early 2000s, the landscape of television began an unprecedented transformation. While the networks continued to chase the lowest common denominator, a wave of new shows, first on premium cable channels like HBO and then basic cable networks like FX and AMC, dramatically stretched television’s narrative inventiveness, emotional resonance, and artistic ambition. Just as the Big Novel had in the 1960s and the subversive films of New Hollywood had in 1970s, television shows became the place to go to see stories of the triumph and betrayals of the American Dream.

Fleeing a smashed rebellion and near execution by their supposed allies, Dirk, Gavin, Dena, and Ana abandon Scruggs and Lee during battle. When local medical treatment isn't enough, Lee surrenders to the Imperials and arranges to surrender to Devin's ship to save Scruggs's life.

To his admirers, Luis W. Alvarez was the most accomplished, inventive, and versatile experimental physicist of his generation.

The current school system churns out millions of illiterates and mental zombies—but here's how we're going to fix it, starting today. Coming out of the COVID-19 pandemic, parents across the nation grapple with a new and horrifying understanding of just how bad our educational system has become. It all adds up to a system that seems hopelessly, terribly, and irrevocably broken.

No one asks for restless moments. No one wants to feel irritated, unsettled, or stuck. When pressed into restless seasons in our relationships, work, or faith, we feel the hum: You can't go back, but you can't stay here. But what if restlessness is normal, healthy, and even holy? What if spiritual questions are not problems to be solved but invitations of the soul? And what if spiritual maturity inspires restlessness rather than inoculating us against it?

John Barletta was a Vietnam veteran and Secret Service agent who spent over a decade with the Reagans, poised to give his own life at any moment to save the fortieth president of the United States. His superior riding skills made Barletta the perfect choice to protect Reagan during his frequent visits to the ranch. Over time, he got to know Reagan as few others did.

Dirk Friedel used to be an Imperial Duke, now he's a washed up freighter captain. When a shady broker offers him easy money to steal some obsolete cargo and transport it off-planet, he and his crew of amateur thieves jump at the chance. Who'll miss a few crates of worthless supplies and some broken down trucks? But when the supplies turn out to be something more than imagined, they end up dodging the Imperial navy and enlisting as unwilling mercenaries in civil war.

Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly.

Dirriken Friedel used his aristocratic connections to rescue his troops. He didn't plan on starting a war or killing them himself. Now he spends his days in jail, waiting for an assassin sent by his dead officers families to end his misery. When he's broken out by off-duty marines he has a chance to start over, if he's worthy. During his ramshackle escape he collects a broken-down trading ship, a bitter former army officer, a genetically altered religious fanatic, a runaway ingenue, a sham engineer, and a murderous femme fatale.

We are all guilty of it. We call people terrible names in conversation or online. We vilify those with whom we disagree and make bolder claims than we could defend. We want to be seen as taking the moral high ground not just to make a point, or move a debate forward, but to look a certain way - incensed, or compassionate, or committed to a cause. We exaggerate. In other words, we grandstand. Nowhere is this more evident than in public discourse today, and especially as it plays out across the internet.

Bringing together 10 eminent Revolutionary War experts, editor Ed Lengel presents their stirring narratives of the military campaigns that changed history and gave birth to a new nation. These historians guide you through the fateful decade of the 1770s in British America. In 1776, you battle in Brooklyn Heights, then cross the Delaware with Washington. In the late summer and fall of '77, you bushwhack down the Champlain Valley with Johnny Burgoyne. You struggle through winter with Washington and his beleaguered troops in Valley Forge.

Since the Great Recession, most Americans' standard of living has stagnated or declined. Economic inequality is at historic highs. But inequality's impact differs by race; African Americans' net wealth is just a 10th that of White Americans, and over recent decades, White families have accumulated wealth at three times the rate of Black families. In our increasingly diverse nation, sociologist Thomas M. Shapiro argues, wealth disparities must be understood in tandem with racial inequities - a dangerous combination he terms "toxic inequality".

During the final three years of the Obama administration, Richard Stengel, the former editor of Time magazine and an Under Secretary of State, was the single person in government tasked with unpacking, disproving, and combating both ISIS's messaging and Russian disinformation. Then, in 2016, as the presidential election unfolded, Stengel watched as Donald Trump used disinformation himself, weaponizing the grievances of Americans who felt overlooked. In fact, Stengel quickly came to see how all three players had used the same playbook: ISIS sought to make Islam great again....

Walter Tevis is widely regarded as a master for both his gritty poolhall novels and his brilliant rendering of the world of competitive chess. This long overdue collection establishes Tevis's rightful place as a maestro of the short form, as well. Bringing together the 1981 short story collection Far From Home with a host of other previously unpublished stories from journals and magazines, this entertaining collection showcases Tevis's characteristic perceptiveness, empathy, and range.