Service à la clientèle

Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....

If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

The best financial advisors are well equipped to succeed regardless of market conditions....

From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth....

What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....

Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives....

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants....