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Service à la clientèle

562 titres
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  • Marketing (28 271)
  • Service à la clientèle (562)

Meilleures ventes

Page de couverture de New Sales. Simplified.
  • New Sales. Simplified.

  • The Essential Handbook for Prospecting and New Business Development
  • Auteur(s): Mike Weinberg
  • Narrateur(s): Mike Weinberg
  • Durée: 8 h et 1 min
  • Version intégrale
  • Au global
    39
  • Performance
    25
  • Histoire
    26

The lifeblood of your business is a constant flow of new accounts. . .no matter how much repeat business you get from loyal customers. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. With refreshing...

  • Great reminder of the sales basics

  • Écrit par Amazon Customer le 2024-03-16
Page de couverture de Unleashing Excellence
  • Unleashing Excellence

  • The Complete Guide to Ultimate Customer Service, 2nd Edition
  • Auteur(s): Dennis Snow, Teri Yanovitch
  • Narrateur(s): Kimberly Farr
  • Durée: 7 h et 38 min
  • Version intégrale
  • Au global
    0
  • Performance
    0
  • Histoire
    0

A step-by-step guide to designing and implementing an amazing customer service culture....

Page de couverture de Exceptional Experiences
  • Exceptional Experiences

  • Five Luxury Levers to Elevate Every Aspect of Your Business
  • Auteur(s): Neen James
  • Narrateur(s): Neen James
  • Durée: 3 h et 36 min
  • Version intégrale
  • Au global
    0
  • Performance
    0
  • Histoire
    0

Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out—creating unforgettable experiences and forging deeper client connections that drive lasting success.

Page de couverture de Customer Success
  • Customer Success

  • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
  • Auteur(s): Nick Mehta, Dan Steinman, Lincoln Murphy
  • Narrateur(s): Tim Andres Pabon
  • Durée: 8 h et 25 min
  • Version intégrale
  • Au global
    15
  • Performance
    13
  • Histoire
    13

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

  • Worth every penny

  • Écrit par Nguyen Hoang le 2018-09-20
Page de couverture de The Customer Service Revolution
  • The Customer Service Revolution

  • Overthrow Conventional Business, Inspire Employees, and Change the World
  • Auteur(s): John R. DiJulius III
  • Narrateur(s): Joel Richards
  • Durée: 4 h et 54 min
  • Version intégrale
  • Au global
    3
  • Performance
    2
  • Histoire
    2

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

Page de couverture de Excellence Wins
  • Excellence Wins

  • A No-Nonsense Guide to Becoming the Best in a World of Compromise
  • Auteur(s): Horst Schulze, Dean Merrill, Ken Blanchard - introduction
  • Narrateur(s): Michael Wagner
  • Durée: 5 h
  • Version intégrale
  • Au global
    46
  • Performance
    38
  • Histoire
    39

In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins, the cofounder and former president of the...

  • Loved this audiobook

  • Écrit par Brandon Grass le 2023-12-03
Page de couverture de New Sales. Simplified.
  • New Sales. Simplified.

  • The Essential Handbook for Prospecting and New Business Development
  • Auteur(s): Mike Weinberg
  • Narrateur(s): Mike Weinberg
  • Durée: 8 h et 1 min
  • Version intégrale
  • Au global
    39
  • Performance
    25
  • Histoire
    26

The lifeblood of your business is a constant flow of new accounts. . .no matter how much repeat business you get from loyal customers. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. With refreshing...

  • Great reminder of the sales basics

  • Écrit par Amazon Customer le 2024-03-16
Page de couverture de Unleashing Excellence
  • Unleashing Excellence

  • The Complete Guide to Ultimate Customer Service, 2nd Edition
  • Auteur(s): Dennis Snow, Teri Yanovitch
  • Narrateur(s): Kimberly Farr
  • Durée: 7 h et 38 min
  • Version intégrale
  • Au global
    0
  • Performance
    0
  • Histoire
    0

A step-by-step guide to designing and implementing an amazing customer service culture....

Page de couverture de Exceptional Experiences
  • Exceptional Experiences

  • Five Luxury Levers to Elevate Every Aspect of Your Business
  • Auteur(s): Neen James
  • Narrateur(s): Neen James
  • Durée: 3 h et 36 min
  • Version intégrale
  • Au global
    0
  • Performance
    0
  • Histoire
    0

Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out—creating unforgettable experiences and forging deeper client connections that drive lasting success.

Page de couverture de Customer Success
  • Customer Success

  • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
  • Auteur(s): Nick Mehta, Dan Steinman, Lincoln Murphy
  • Narrateur(s): Tim Andres Pabon
  • Durée: 8 h et 25 min
  • Version intégrale
  • Au global
    15
  • Performance
    13
  • Histoire
    13

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

  • Worth every penny

  • Écrit par Nguyen Hoang le 2018-09-20
Page de couverture de The Customer Service Revolution
  • The Customer Service Revolution

  • Overthrow Conventional Business, Inspire Employees, and Change the World
  • Auteur(s): John R. DiJulius III
  • Narrateur(s): Joel Richards
  • Durée: 4 h et 54 min
  • Version intégrale
  • Au global
    3
  • Performance
    2
  • Histoire
    2

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

Page de couverture de Excellence Wins
  • Excellence Wins

  • A No-Nonsense Guide to Becoming the Best in a World of Compromise
  • Auteur(s): Horst Schulze, Dean Merrill, Ken Blanchard - introduction
  • Narrateur(s): Michael Wagner
  • Durée: 5 h
  • Version intégrale
  • Au global
    46
  • Performance
    38
  • Histoire
    39

In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins, the cofounder and former president of the...

  • Loved this audiobook

  • Écrit par Brandon Grass le 2023-12-03
Page de couverture de Know What You're FOR
  • Know What You're FOR

  • A Growth Strategy for Work, An Even Better Strategy for Life
  • Auteur(s): Jeff Henderson, John C. Maxwell - introduction
  • Narrateur(s): Jeff Henderson
  • Durée: 5 h et 45 min
  • Version intégrale
  • Au global
    14
  • Performance
    11
  • Histoire
    11

Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be known for? In Know What You're FOR, entrepreneur and thought leader Jeff Henderson makes...

Page de couverture de Be Our Guest
  • Be Our Guest

  • Perfecting the Art of Customer Service
  • Auteur(s): The Disney Institute, Theodore Kinni
  • Narrateur(s): Barry Abrams
  • Durée: 5 h et 26 min
  • Version intégrale
  • Au global
    38
  • Performance
    28
  • Histoire
    28

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

  • What a great read.

  • Écrit par Greg le 2024-03-05
Page de couverture de The Thank You Economy
  • The Thank You Economy

  • Auteur(s): Gary Vaynerchuk
  • Narrateur(s): Gary Vaynerchuk
  • Durée: 5 h et 41 min
  • Version intégrale
  • Au global
    87
  • Performance
    73
  • Histoire
    73

“Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both the time-honored techniques of listening to and appreciating customers and newer services like Twitter that allow you to engage directly with customers at unprecedented scale and speed. The...

  • Excellent

  • Écrit par David Smith le 2022-06-02
Page de couverture de Never Lose a Customer Again
  • Never Lose a Customer Again

  • Turn Any Sale into Lifelong Loyalty in 100 Days
  • Auteur(s): Joey Coleman
  • Narrateur(s): Joey Coleman
  • Durée: 9 h et 28 min
  • Version intégrale
  • Au global
    86
  • Performance
    76
  • Histoire
    75

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100...

  • Learning to start over

  • Écrit par Nick Burdock le 2021-01-27
Page de couverture de How to Become a Rainmaker
  • How to Become a Rainmaker

  • The Rules for Getting and Keeping Customers and Clients
  • Auteur(s): Jeffrey J. Fox
  • Narrateur(s): Jeffrey J. Fox
  • Durée: 2 h et 8 min
  • Version intégrale
  • Au global
    25
  • Performance
    18
  • Histoire
    17

Rainmakers make the big bucks. For their companies and for themselves. Here's how. The rainmaker is the person who brings big clients, big money, and big deals into an organization. How do they make the rain fall? Waiting for luck won't do, a very particular human being must get involved...

  • Good Sales Instruction Manual covering Fundamentals

  • Écrit par prem kailash le 2019-01-02
Page de couverture de The JOLT Effect
  • The JOLT Effect

  • How High Performers Overcome Customer Indecision
  • Auteur(s): Matthew Dixon, Ted McKenna
  • Narrateur(s): Matthew Dixon, Ted McKenna
  • Durée: 5 h et 47 min
  • Version intégrale
  • Au global
    8
  • Performance
    6
  • Histoire
    6

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched...

  • great read

  • Écrit par abithab ragunathan le 2022-12-07
Page de couverture de Delivering Happiness
  • Delivering Happiness

  • A Path to Profits, Passion, and Purpose
  • Auteur(s): Tony Hsieh
  • Narrateur(s): Tony Hsieh
  • Durée: 8 h et 17 min
  • Version intégrale
  • Au global
    167
  • Performance
    136
  • Histoire
    134

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos. As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth...

  • Fuel for truly living within your best potential

  • Écrit par Robert Frequent Purchaser le 2020-12-26
Page de couverture de The Introvert's Edge
  • The Introvert's Edge

  • How the Quiet and Shy Can Outsell Anyone
  • Auteur(s): Matthew Pollard
  • Narrateur(s): Jamie Jackson
  • Durée: 4 h et 57 min
  • Version intégrale
  • Au global
    24
  • Performance
    21
  • Histoire
    21

Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....

  • book review

  • Écrit par Zoey le 2024-04-28
Page de couverture de The Million-Dollar Financial Advisor
  • The Million-Dollar Financial Advisor

  • Powerful Lessons and Proven Strategies from Top Producers
  • Auteur(s): David J. Mullen Jr.
  • Narrateur(s): Allan Robertson
  • Durée: 8 h et 24 min
  • Version intégrale
  • Au global
    21
  • Performance
    10
  • Histoire
    10

The best financial advisors are well equipped to succeed regardless of market conditions....

Page de couverture de A Mind for Sales
  • A Mind for Sales

  • Daily Habits and Practical Strategies for Sales Success
  • Auteur(s): Mark Hunter CSP
  • Narrateur(s): Mark Hunter, Henry O. Arnold
  • Durée: 4 h et 52 min
  • Version intégrale
  • Au global
    6
  • Performance
    6
  • Histoire
    6

For salespeople feeling stressed and disappointed that their customers don’t want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success. The world of sales can be tough, so it’s easy to get discouraged when the rejections...

  • Get your mind right

  • Écrit par Bronson le 2022-01-20
Page de couverture de Hug Your Haters
  • Hug Your Haters

  • How to Embrace Complaints and Keep Your Customers
  • Auteur(s): Jay Baer
  • Narrateur(s): Jay Baer
  • Durée: 5 h et 36 min
  • Version intégrale
  • Au global
    9
  • Performance
    9
  • Histoire
    9

Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

  • pretty basic

  • Écrit par Utilisateur anonyme le 2019-12-26
Page de couverture de The Introvert’s Edge to Networking
  • The Introvert’s Edge to Networking

  • Work the Room. Leverage Social Media. Develop Powerful Connections
  • Auteur(s): Matthew Pollard, Derek Lewis, Jeb Blount - introduction
  • Narrateur(s): Jamie Jackson, Matthew Pollard
  • Durée: 7 h et 29 min
  • Version intégrale
  • Au global
    12
  • Performance
    8
  • Histoire
    8

One of the biggest myths that plagues the business world today is that our ability to network depends on having the “gift-of-gab.” You don’t have to be outgoing to be successful at networking. You don’t have to become a relentless self-promoter. In fact, you don’t have to act like an...

  • Game Changer for this Extrovert!

  • Écrit par Scott King le 2021-09-30
Page de couverture de Trusted
  • Trusted

  • The Proven Path to Customer Loyalty and Business Growth
  • Auteur(s): Natalie Doyle Oldfield
  • Narrateur(s): Natalie Doyle Oldfield
  • Durée: 3 h et 43 min
  • Version intégrale
  • Au global
    0
  • Performance
    0
  • Histoire
    0

Trusted: The Proven Path to Customer Loyalty and Business Growth reveals how top companies harness trust to secure their market dominance and drive substantial growth.

Page de couverture de What Your Customer Wants and Can’t Tell You
  • What Your Customer Wants and Can’t Tell You

  • Unlocking Consumer Decisions with the Science of Behavioral Economics
  • Auteur(s): Melina Palmer
  • Narrateur(s): Rachel Perry
  • Durée: 8 h et 12 min
  • Version intégrale
  • Au global
    9
  • Performance
    8
  • Histoire
    8

This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book....

  • Love this topic!

  • Écrit par Amazon Customer le 2024-06-27
Page de couverture de The Challenger Customer
  • The Challenger Customer

  • Selling to the Hidden Influencer Who Can Multiply Your Results
  • Auteur(s): Brent Adamson, Matthew Dixon, Pat Spenner, Autres
  • Narrateur(s): Steve Kramer
  • Durée: 8 h et 40 min
  • Version intégrale
  • Au global
    15
  • Performance
    13
  • Histoire
    13

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you...

  • Pay attention, take notes, lead your market

  • Écrit par Pnw_snapper le 2018-11-12
Page de couverture de The Membership Economy
  • The Membership Economy

  • Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
  • Auteur(s): Robbie Kellman Baxter
  • Narrateur(s): Tom Pile
  • Durée: 8 h et 12 min
  • Version intégrale
  • Au global
    10
  • Performance
    7
  • Histoire
    7

If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy....

  • There IS A Print Version

  • Écrit par Khush Panthaky le 2023-09-10
Page de couverture de ZAG
  • ZAG

  • The #1 Strategy of High-Performance Brands
  • Auteur(s): Marty Neumeier
  • Narrateur(s): Marty Neumeier
  • Durée: 1 h et 53 min
  • Version intégrale
  • Au global
    0
  • Performance
    0
  • Histoire
    0

The author argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough—today companies need “radical differentiation” to create lasting value for their shareholders and customers.

Page de couverture de Just Listen
  • Just Listen

  • Discover the Secret to Getting Through to Absolutely Anyone
  • Auteur(s): Mark Goulston
  • Narrateur(s): Arthur Morey
  • Durée: 7 h et 53 min
  • Version intégrale
  • Au global
    34
  • Performance
    26
  • Histoire
    26

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered...

  • Super annoyed

  • Écrit par Utilisateur anonyme le 2023-12-08
Page de couverture de Fish!
  • Fish!

  • A Remarkable Way to Boost Morale and Improve Results
  • Auteur(s): Stephen C. Lundin PhD PhD, John Christensen, Harry Paul, Autres
  • Narrateur(s): Kathleen McInerney
  • Durée: 2 h et 23 min
  • Version intégrale
  • Au global
    0
  • Performance
    0
  • Histoire
    0

Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee...

Page de couverture de The Effortless Experience
  • The Effortless Experience

  • Conquering the New Battleground for Customer Loyalty
  • Auteur(s): Matthew Dixon, Nick Toman, Rick DeLisi
  • Narrateur(s): Matthew Dixon, Nick Toman, Rick DeLisi
  • Durée: 6 h et 37 min
  • Version intégrale
  • Au global
    8
  • Performance
    5
  • Histoire
    5

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths...

Page de couverture de The New Gold Standard
  • The New Gold Standard

  • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  • Auteur(s): Joseph A. Michelli
  • Narrateur(s): Joseph A. Michelli, Tom Parks
  • Durée: 8 h et 12 min
  • Version intégrale
  • Au global
    11
  • Performance
    6
  • Histoire
    7

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

  • lots of propaganda, no sorry here

  • Écrit par Ali B le 2025-03-10
Page de couverture de The Referral Engine
  • The Referral Engine

  • Teaching Your Business to Market Itself
  • Auteur(s): John Jantsch
  • Narrateur(s): John Jantsch
  • Durée: 6 h et 49 min
  • Version intégrale
  • Au global
    11
  • Performance
    11
  • Histoire
    11

This practical, smart, and original guide is essential listening for any company looking to grow without a fat marketing budget...

  • Not a referral engine.

  • Écrit par Eugene le 2023-05-30
Page de couverture de Fans First
  • Fans First

  • Change the Game, Break the Rules & Create an Unforgettable Experience
  • Auteur(s): Jesse Cole
  • Narrateur(s): Jesse Cole
  • Durée: 5 h et 32 min
  • Version intégrale
  • Au global
    3
  • Performance
    2
  • Histoire
    2

Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty....

Page de couverture de Winning with People
  • Winning with People

  • Discover the People Principles that Work for You Every Time
  • Auteur(s): John C. Maxwell
  • Narrateur(s): Henry O. Arnold
  • Durée: 7 h et 4 min
  • Version intégrale
  • Au global
    6
  • Performance
    4
  • Histoire
    4

The most important characteristic that is needed to be successful in any leadership position – whether it’s in business, church, or your community - is the ability to work with people. Relationships are at the heart of every positive human experience. John C.Maxwell, a master communicator...

  • It was an eye opening view into my interactions with others. It was inspiring!

  • Écrit par Utilisateur anonyme le 2024-10-19
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