Crucial Accountability, Second Edition
Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Échec de l'ajout au panier.
Échec de l'ajout à la liste d'envies.
Échec de la suppression de la liste d’envies.
Échec du suivi du balado
Ne plus suivre le balado a échoué
30 jours d'essai gratuit à Audible Standard
Acheter pour 19,72 $
-
Narrateur(s):
-
Kerry Patterson
À propos de cet audio
Hold anyone accountable. Master performance discussions. Get results.
Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly - often creating whole new sets of problems.
Research proves that mishandled disappointments aren't just morale killers, they're institution killers - diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:
- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your boss just demanded that you meet a deadline you know you can't meet - and he clearly doesn't want to hear complaints about it.
- Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, or pay later.
- Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.
Praise for Crucial Accountability:
"Revolutionary ideas...opportunities for breakthrough" (Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"Unleash the true potential of a relationship or organization and move it to the next level." (Ken Blanchard, coauthor of The One Minute Manager)
"The most recommended and most effective resource in my library." (Stacey Allerton Firth, vice president, Human Resources, Ford of Canada)
"Brilliant strategies for those difficult discussions at home and in the workplace." (Soledad O'Brien, CNN news anchor and producer)
"This book is the real deal.... Read it, underline it, learn from it. It's a gem." (Mike Murray, VP Human Resources and Administration, retired, Microsoft)
©2014 VitalSmarts, LLC (P)2014 McGraw Hill-Ascent AudioVous pourriez aussi aimer...
-
Crucial Influence, Third Edition
- Leadership Skills to Create Lasting Behavior Change
- Auteur(s): Joseph Grenny, Kerry Patterson, David Maxfield, Autres
- Narrateur(s): Joseph Grenny
- Durée: 5 h et 33 min
- Version intégrale
-
Au global3
-
Performance3
-
Histoire3
From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this guide explains why people do what they do and how leaders can influence behavior to drive results. It all comes down to a powerful yet simple model—the Six Sources of Influence®.
-
-
Great
- Écrit par Lindsay Myrfield le 2023-11-03
Auteur(s): Joseph Grenny, Autres
-
Leadership and Self-Deception: Getting Out of the Box
- Auteur(s): The Arbinger Institute
- Narrateur(s): Steve Carlson
- Durée: 6 h et 1 min
- Version intégrale
-
Au global81
-
Performance74
-
Histoire74
This third edition of an international best-seller - more than two million copies sold worldwide and translated into 33 languages - details how its powerful insights on motivation, conflict, and collaboration can benefit organizations as well as individuals.
-
-
That provoking and life changing
- Écrit par Utilisateur anonyme le 2025-12-02
Auteur(s): The Arbinger Institute
-
The 16 Undeniable Laws of Communication
- Apply Them and Make the Most of Your Message
- Auteur(s): John Maxwell
- Narrateur(s): John Maxwell
- Durée: 8 h et 57 min
- Version intégrale
-
Au global15
-
Performance11
-
Histoire11
John C. Maxwell has been a public speaker and motivational teacher for more than fifty years. He is one of only eight people on the planet who have been awarded Toastmaster’s Golden Gavel and been inducted into the National Speakers' Association Hall of Fame. In The 16 Undeniable Laws of Communication: Apply Them and Make the Most of Your Message, he shares everything he’s learned from a lifetime of communication.
-
-
The authors speaking voice
- Écrit par Amazon Customer le 2025-02-12
Auteur(s): John Maxwell
-
Crucial Conversations (Third Edition)
- Tools for Talking When Stakes Are High
- Auteur(s): Joseph Grenny, Kerry Patterson, Ron McMillan, Autres
- Narrateur(s): Emily Gregory, Joseph Grenny
- Durée: 7 h et 45 min
- Version intégrale
-
Au global92
-
Performance70
-
Histoire69
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
-
-
Good for those beginning their journey
- Écrit par A. Yang le 2024-04-03
Auteur(s): Joseph Grenny, Autres
-
Endless Customers
- A Proven System to Build Trust, Drive Sales, and Become the Market Leader
- Auteur(s): The Team at IMPACT, Marcus Sheridan
- Narrateur(s): Marcus Sheridan
- Durée: 6 h et 59 min
- Version intégrale
-
Au global2
-
Performance2
-
Histoire2
Endless Customers delivers a proven framework for businesses to become the most trusted and recognized brands in their markets by harnessing the power of developing the right content, website, sales activities, technology, and culture of performance. When executed correctly, this framework enables marketing, sales, and leadership teams to sync up on a business strategy that is transformative to the organization's growth, creating long-term success—and endless customers.
-
-
I’ve already gone all in on the concepts in this book
- Écrit par Ali Turton Photography le 2025-06-27
Auteur(s): The Team at IMPACT, Autres
-
Storyworthy
- Engage, Teach, Persuade, and Change Your Life Through the Power of Storytelling
- Auteur(s): Matthew Dicks, Dan Kennedy - foreword
- Narrateur(s): Matthew Dicks, John Glouchevitch
- Durée: 10 h et 1 min
- Version intégrale
-
Au global114
-
Performance94
-
Histoire94
A five-time Moth GrandSLAM winner and bestselling novelist shows how to tell a great story - and why doing so matters. Whether we realize it or not, we are always telling stories. On a first date or job interview, at a sales presentation or therapy appointment, with family or friends, we are constantly narrating events and interpreting emotions and actions. In this compelling book, storyteller extraordinaire Matthew Dicks presents wonderfully straightforward and engaging tips and techniques for constructing, telling, and polishing stories that will hold the attention of your audience (no matter how big or small).
-
-
meh.
- Écrit par Radi Siva le 2022-02-20
Auteur(s): Matthew Dicks, Autres
-
Crucial Influence, Third Edition
- Leadership Skills to Create Lasting Behavior Change
- Auteur(s): Joseph Grenny, Kerry Patterson, David Maxfield, Autres
- Narrateur(s): Joseph Grenny
- Durée: 5 h et 33 min
- Version intégrale
-
Au global3
-
Performance3
-
Histoire3
From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this guide explains why people do what they do and how leaders can influence behavior to drive results. It all comes down to a powerful yet simple model—the Six Sources of Influence®.
-
-
Great
- Écrit par Lindsay Myrfield le 2023-11-03
Auteur(s): Joseph Grenny, Autres
-
Leadership and Self-Deception: Getting Out of the Box
- Auteur(s): The Arbinger Institute
- Narrateur(s): Steve Carlson
- Durée: 6 h et 1 min
- Version intégrale
-
Au global81
-
Performance74
-
Histoire74
This third edition of an international best-seller - more than two million copies sold worldwide and translated into 33 languages - details how its powerful insights on motivation, conflict, and collaboration can benefit organizations as well as individuals.
-
-
That provoking and life changing
- Écrit par Utilisateur anonyme le 2025-12-02
Auteur(s): The Arbinger Institute
-
The 16 Undeniable Laws of Communication
- Apply Them and Make the Most of Your Message
- Auteur(s): John Maxwell
- Narrateur(s): John Maxwell
- Durée: 8 h et 57 min
- Version intégrale
-
Au global15
-
Performance11
-
Histoire11
John C. Maxwell has been a public speaker and motivational teacher for more than fifty years. He is one of only eight people on the planet who have been awarded Toastmaster’s Golden Gavel and been inducted into the National Speakers' Association Hall of Fame. In The 16 Undeniable Laws of Communication: Apply Them and Make the Most of Your Message, he shares everything he’s learned from a lifetime of communication.
-
-
The authors speaking voice
- Écrit par Amazon Customer le 2025-02-12
Auteur(s): John Maxwell
-
Crucial Conversations (Third Edition)
- Tools for Talking When Stakes Are High
- Auteur(s): Joseph Grenny, Kerry Patterson, Ron McMillan, Autres
- Narrateur(s): Emily Gregory, Joseph Grenny
- Durée: 7 h et 45 min
- Version intégrale
-
Au global92
-
Performance70
-
Histoire69
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
-
-
Good for those beginning their journey
- Écrit par A. Yang le 2024-04-03
Auteur(s): Joseph Grenny, Autres
-
Endless Customers
- A Proven System to Build Trust, Drive Sales, and Become the Market Leader
- Auteur(s): The Team at IMPACT, Marcus Sheridan
- Narrateur(s): Marcus Sheridan
- Durée: 6 h et 59 min
- Version intégrale
-
Au global2
-
Performance2
-
Histoire2
Endless Customers delivers a proven framework for businesses to become the most trusted and recognized brands in their markets by harnessing the power of developing the right content, website, sales activities, technology, and culture of performance. When executed correctly, this framework enables marketing, sales, and leadership teams to sync up on a business strategy that is transformative to the organization's growth, creating long-term success—and endless customers.
-
-
I’ve already gone all in on the concepts in this book
- Écrit par Ali Turton Photography le 2025-06-27
Auteur(s): The Team at IMPACT, Autres
-
Storyworthy
- Engage, Teach, Persuade, and Change Your Life Through the Power of Storytelling
- Auteur(s): Matthew Dicks, Dan Kennedy - foreword
- Narrateur(s): Matthew Dicks, John Glouchevitch
- Durée: 10 h et 1 min
- Version intégrale
-
Au global114
-
Performance94
-
Histoire94
A five-time Moth GrandSLAM winner and bestselling novelist shows how to tell a great story - and why doing so matters. Whether we realize it or not, we are always telling stories. On a first date or job interview, at a sales presentation or therapy appointment, with family or friends, we are constantly narrating events and interpreting emotions and actions. In this compelling book, storyteller extraordinaire Matthew Dicks presents wonderfully straightforward and engaging tips and techniques for constructing, telling, and polishing stories that will hold the attention of your audience (no matter how big or small).
-
-
meh.
- Écrit par Radi Siva le 2022-02-20
Auteur(s): Matthew Dicks, Autres
-
Key Person of Influence
- The Five-Step Method to Become One of the Most Highly Valued and Highly Paid People in Your Industry
- Auteur(s): Daniel Priestley
- Narrateur(s): Michael Maloney
- Durée: 4 h et 50 min
- Version intégrale
-
Au global30
-
Performance25
-
Histoire25
Every industry revolves around Key People of Influence. Their names come up in conversation. They attract opportunities. They earn more money. Many people think it takes decades of hard work, academic qualifications and a generous measure of good luck to become a Key Person of Influence. This audiobook shows you that there is a five-step strategy for fast-tracking your way to the inner circle of the industry you love. Your ability to succeed depends on your ability to influence. Start now by listening to this audiobook.
-
-
powerful!
- Écrit par Amazon Customer le 2024-06-29
Auteur(s): Daniel Priestley
-
The Leadership Challenge (7th Edition)
- How to Make Extraordinary Things Happen in Organizations
- Auteur(s): James M. Kouzes, Barry Z. Posner
- Narrateur(s): Rich Miller
- Durée: 11 h et 14 min
- Version intégrale
-
Au global3
-
Performance2
-
Histoire2
The Leadership Challenge is the gold-standard manual for effective leadership, grounded in research and written by the premier authorities in the field. With deep insight into the complex interpersonal dynamics of the workplace, this book positions leadership both as a skill to be learned, and as a relationship that must be nurtured to reach its full potential.
-
-
Lots of waffling, google for book’s summary instead.
- Écrit par Alexandr le 2023-09-13
Auteur(s): James M. Kouzes, Autres
-
The Art of Everyday Assertiveness: Speak Up. Say No. Set Boundaries. Take Back Control.
- Auteur(s): Patrick King
- Narrateur(s): Joe Hempel
- Durée: 3 h et 15 min
- Version intégrale
-
Au global11
-
Performance10
-
Histoire9
Stop enabling, people pleasing, and being so agreeable. The Art of Everyday Assertiveness is a guide for the chronically nice, overwhelmed, and accommodating. It is a deep psychological dive into what makes us lack assertiveness and how to systematically combat those compulsions.
-
-
well worth the time
- Écrit par Theresa Barrett le 2023-12-13
Auteur(s): Patrick King
-
Pathfinders
- Extraordinary Stories of People Like You on the Quest for Financial Independence—and How to Join Them
- Auteur(s): JL Collins
- Narrateur(s): Kevin Meyer, Audrey J Williams
- Durée: 9 h et 10 min
- Version intégrale
-
Au global3
-
Performance3
-
Histoire3
From “The Godfather of FI”, a follow-up to his international best-selling personal finance sensation The Simple Path to Wealth! Pathfinders brings together scores of amazing and insightful real-life stories from real people on the journey to financial independence—providing practical encouragement and inspiration for anyone who wants to join them.
Auteur(s): JL Collins
-
Breaking Free from Broke
- The Ultimate Guide to More Money and Less Stress
- Auteur(s): George Kamel
- Narrateur(s): George Kamel
- Durée: 6 h et 42 min
- Version intégrale
-
Au global17
-
Performance17
-
Histoire17
Household debt is at an all-time high, and every day people—just like you—are feeling more cynical and hopeless about their financial futures. It’s time to stop believing countless lies from a system designed to take your money—lies like student loans are the golden ticket to a good-paying job, car payments are just part of life, and that you need to have a credit card.
-
-
He takes the fear out of budgeting
- Écrit par Utilisateur anonyme le 2026-02-25
Auteur(s): George Kamel
-
High Road Leadership
- Bringing People Together in a World That Divides
- Auteur(s): John Maxwell
- Narrateur(s): John Maxwell
- Durée: 7 h et 10 min
- Version intégrale
-
Au global9
-
Performance7
-
Histoire7
In his trademark communication style, Maxwell teaches the principles and practices of high-road leadership that can increase anyone’s influence and help them make their world a better place.
-
-
Amazing presentation
- Écrit par Dallas le 2024-11-07
Auteur(s): John Maxwell
-
Drive
- The Surprising Truth About What Motivates Us
- Auteur(s): Daniel H. Pink
- Narrateur(s): Daniel H. Pink
- Durée: 5 h et 53 min
- Version intégrale
-
Au global233
-
Performance193
-
Histoire192
The New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That's a...
-
-
Motivation 3.0
- Écrit par Steve le 2019-01-07
Auteur(s): Daniel H. Pink
-
The Art of Extraordinary Confidence
- Your Ultimate Path to Love, Wealth, and Freedom
- Auteur(s): Dr. Aziz Gazipura PsyD
- Narrateur(s): Dr. Aziz Gazipura
- Durée: 13 h et 20 min
- Version intégrale
-
Au global119
-
Performance97
-
Histoire97
Confidence is the doorway to success in all areas of life. Whether you want to excel in your career, triple your income, create an amazing relationship, or just feel happy and satisfied with who you are, self-confidence is essential. In this inspiring and liberating book, Dr. Aziz slices through each obstacle on the path towards ever-increasing confidence.
-
-
I get it you are confident, well according to you
- Écrit par Canadian le 2021-06-01
Auteur(s): Dr. Aziz Gazipura PsyD
-
Blue Ocean Strategy, Expanded Edition
- How to Create Uncontested Market Space and Make the Competition Irrelevant
- Auteur(s): W. Chan Kim, Renée Mauborgne
- Narrateur(s): Roger Wayne
- Durée: 8 h et 43 min
- Version intégrale
-
Au global57
-
Performance37
-
Histoire37
In this perennial best seller, embraced by organizations and industries worldwide, globally preeminent management thinkers W. Chan Kim and Renee Mauborgne challenge everything you thought you knew about the requirements for strategic success. Recognized as one of the most iconic and impactful strategy books ever written, Blue Ocean Strategy, now updated with fresh content from the authors, argues that cutthroat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool.
-
-
Great book, terrible audiobook.
- Écrit par Utilisateur anonyme le 2023-06-28
Auteur(s): W. Chan Kim, Autres
-
The Fine Art of Small Talk
- How to Start a Conversation, Keep It Going, Build Networking Skills - and Leave a Positive Impression!
- Auteur(s): Debra Fine
- Narrateur(s): Debra Fine
- Durée: 4 h et 52 min
- Version intégrale
-
Au global41
-
Performance35
-
Histoire35
Nationally recognized communication expert, keynote speaker and trainer and best-selling author Debra Fine reveals the techniques and strategies anyone can use to make small talk—in any situation. With practical advice and conversation cheat sheets, The Fine Art of Small Talk will help you learn to feel more comfortable in any type of social situation.
-
-
Simple and yet effective
- Écrit par Max-Alexandre Trahan le 2023-09-08
Auteur(s): Debra Fine
-
Introduction to Psychology
- Auteur(s): Catherine A. Sanderson, The Great Courses
- Narrateur(s): Professor Catherine A. Sanderson
- Durée: 18 h et 7 min
- Production originale
-
Au global40
-
Performance34
-
Histoire34
From the days of Freud and Skinner to the modern science of fMRIs and genetics, Introduction to Psychology is a grand introduction to one of the most captivating fields of inquiry - where the subject is you, and everyone around you. Taught by Professor Catherine A. Sanderson of Amherst College, these 36 insightful lessons not only give you a panoramic grounding in the history, methods, and fundamental findings of psychology, but they also introduce you to the most up-to-date 21st-century research and discoveries.
-
-
Interesting and Engaging
- Écrit par Karyn McKnight le 2022-03-30
Auteur(s): Catherine A. Sanderson, Autres
-
Project Management for the Unofficial Project Manager
- A FranklinCovey Title
- Auteur(s): Kory Kogon, Suzette Blakemore, James Wood
- Narrateur(s): Teri Schnaubelt
- Durée: 4 h et 46 min
- Version intégrale
-
Au global21
-
Performance17
-
Histoire17
No project management training? No problem! In today’s workplace, employees are routinely expected to coordinate and manage projects. Yet, chances are, you aren’t formally trained in managing projects - you’re an unofficial project manager. FranklinCovey experts Kory Kogon, Suzette Blakemore, and James Wood understand the importance of leadership in project completion and explain that people are crucial in the formula for success.
-
-
If you've already taken any PM training you can skip this
- Écrit par Brendan le 2024-02-06
Auteur(s): Kory Kogon, Autres