• How Creative Thinking Unlocks the True Power of AI in CX

  • Apr 15 2025
  • Durée: 12 min
  • Podcast

How Creative Thinking Unlocks the True Power of AI in CX

Écouter gratuitement

Voir les détails du balado

  • Résumé

  • The missing piece in AI-powered CX? Creative thinking.

    This week on The Modern Customer Podcast, I’m joined by Zendesk CTO Adrian McDermott, live from the Zendesk Relate conference in Las Vegas.

    We explore why AI alone isn’t enough—and how customer experience leaders must pair technology with imagination to drive meaningful innovation.

    Inside the episode:

    ✔️ RAG: The new standard for self-service
    ✔️ Agent co-pilots that reduce training time
    ✔️ Smarter automation that actually delivers

    🎧 Listen now and let me know how you’re combining creativity with AI in your own work.

    Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.

    Follow Blake Morgan on LinkedIn

    For regular updates on customer experience, sign up for her weekly newsletter here.

    Voir plus Voir moins
Voir plus Voir moins

Ce que les auditeurs disent de How Creative Thinking Unlocks the True Power of AI in CX

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.

Évaluations sur Audible.ca

Évaluations sur Amazon.ca
Il n'y a pas encore de critiques pour ce titre.