In this conversation, Adam Walter and Skip Ziegler discuss the critical topic of customer red flags in the context of managed service providers (MSPs). They explore how to identify red flags in client relationships, the importance of client compatibility, and strategies for managing toxic clients. The discussion emphasizes the need for a pre-agreement checklist, evaluating client turnover rates, and finding ideal clients to foster a positive business environment. The conversation concludes with actionable takeaways for MSPs to improve their client relationships and business growth.

In this conversation, Adam Walter and Skip Ziegler delve into the concept of confirmation bias, particularly in the context of IT and client relationships. They discuss how professionals often operate under assumptions based on limited data, leading to miscommunication and ineffective solutions. The importance of listening to clients, understanding their needs, and challenging one's own biases is emphasized as a way to improve business strategies and client engagement. The discussion also touches on the role of technology in augmenting business goals and the necessity of evolving perspectives in a rapidly changing environment

In this conversation, Adam Walter and Jason Makevich discuss the innovative solution called Island for MSPs, which is designed to enhance the capabilities of managed service providers. They explore the features of the Island Enterprise Browser, its benefits for remote workforces, and how it can significantly reduce costs while improving security and productivity. The discussion also covers the transition for MSPs to adopt this technology, the potential for increased profitability, and the importance of zero trust principles in cybersecurity. Jason emphasizes the future of MSPs in a rapidly evolving tech landscape and encourages listeners to consider Island as a key solution for their business.