• Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation

  • Mar 25 2025
  • Durée: 18 min
  • Podcast

Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation

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  • Résumé

  • This week on The Modern Customer Podcast, I sat down in person with Donna Morris, EVP and Chief People Officer at Walmart, live from the Qualtrics X4 event in Salt Lake City.

    We explored how Walmart is using technology, AI, and a deep focus on people to rethink employee experience at scale—and what that means for customers.

    If you lead CX, EX, or digital transformation, this episode is packed with insights you can use.

    🎧 Don’t miss this powerful conversation with one of the world’s most influential HR leaders.

    Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.

    Follow Blake Morgan on LinkedIn

    For regular updates on customer experience, sign up for her weekly newsletter here.

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