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Show Notes:

Episode 1: Frontline Safety, Part I

Featuring Charles “Chuck” Billows, Deputy Director, Department of Finance, City of Chicago

What does it take to protect the people who enforce the curb? In this first episode of Parking Live, co-hosts Jade Neville and Matt Darst sit down with Chuck Billows, Deputy Director for the City of Chicago’s Department of Finance, to talk about frontline officer safety—and why it’s become a top civic priority.

Chuck brings both lived experience and leadership perspective, having worked on the ground and now managing one of the largest city enforcement programs in the U.S.

From body-worn cameras and panic buttons to uniform redesign and real-time monitoring systems, Chuck shares how Chicago is investing in safety through smart tech, training, and thoughtful policy. The episode also explores:

• What new legislation means for protecting parking staff
• The power of data to improve officer deployment and reduce risk
• Why public perception of parking enforcement still needs to change
• How shifting focus from revenue to community outcomes improves morale, equity, and compliance

This is the first of a two-part series on Frontline Safety. Part II continues the conversation from a law enforcement perspective.

🔗 Resources & Links

Visit: parkinglive.buzzsprout.com

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Guest info: Charles Billows, Deputy Director, City of Chicago Dept. of Finance

charles.billows@cityofchicago.org

✅ Podcast Credits

Parking Live is a production Modaxo Media Group, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst
• Executive Producer — Julie Gates
• Producer & Editor — Chris O’Keeffe
• Associate Producer — Cyndi Raskin
• Recording Engineer — Patrick Emile
• Brand Design — Tina Olagundoye

Got a question or comment? Email us at mediagroup@modaxo.com

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo, their affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo and specifically disclaim all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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Parking Live is the podcast that looks beyond the meter to explore the systems, policies, and people shaping the future of curbside space. Co-hosted by Jade Neville and Matt Darst—two industry veterans who’ve worked every angle from frontline enforcement to strategic design—this show dives into the real issues facing cities, agencies, and mobility leaders today.

From EV fire safety and AI-driven enforcement to frontline welfare and behavior-shaping policy, Parking Live unpacks the overlooked world of parking with global insight and sharp perspective. Whether you’re in public sector mobility, tech, or just trying to decode your neighborhood’s parking signs, you’re in the right spot.

Parking Live is brought to you by Modaxo.