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Parking enforcement is safety work — and in Indianapolis, that truth has reshaped how officers are trained, supported, and protected. In this episode, Jade and Matt sit down with Adam Isen, Director of ParkIndy, for a deep look at one of the most structured and technology-enabled enforcement models in the U.S.

Adam shares how ParkIndy built a system that prioritizes deescalation, officer wellbeing, repeatable protocols, and real accountability — including:

• The ACT Model (Assess, Connect, Transition) designed for fast, non-law-enforcement deescalation
• How body-worn cameras led to a 40% reduction in negative interactions
• Why role-playing, ongoing coaching, and video review help create safer instincts on the street
• How ParkIndy supports officers after an incident — legally, emotionally, and operationally
• Unexpected uses of body-cam footage, including assisting law enforcement with unrelated crimes
• Why safety must outrank any single ticket, and how supervisors reinforce that culture daily

Adam also breaks down lessons learned from fifteen years of enforcement: the power of simple protocols, the importance of reviewing policies yearly, how to prevent “blinders” during enforcement, and why officers should never feel obligated to defend or debate a citation in the moment.

It’s one of the most comprehensive looks at frontline safety we’ve ever featured — and a powerful reminder that behind every citation is a human interaction, and behind every uniform is a person who deserves to feel safe.

In This Conversation, You’ll Learn

• Why traditional law-enforcement-style frameworks don’t translate to private parking enforcement
• How to teach deescalation that actually works in the field
• How body cameras reshape officer behavior — and the public’s behavior
• How ParkIndy handles incidents, police reports, and court follow-up
• Why every operation should “review the challenging points first” when designing safety policy
• How structured repetition (role-play, video review, coaching) builds safer instincts than intuition
• The biggest risks, misconceptions, and opportunities for cities rethinking enforcement safety

Standard Credits

Hosts: Jade Neville & Matthew Darst

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Engineering & Mix: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design — Tina Olagundoye

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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In this episode of Parking Live, hosts Jade Neville and Matt Darst explore how AI and smart video technology are redefining what a car park can be.

From streamlining traffic flow to identifying safety risks in real-time, today's parking infrastructure isn't just concrete and signage—it's becoming a dynamic, data-driven environment. Our guest, Jonathan Marshall from March Networks, breaks down what AI really means in a parking context, shares practical examples from across the sector, and offers clear-eyed insights about balancing innovation with privacy, trust, and responsible tech adoption.

Whether you're a parking operator, policy leader, or curious about how machine learning is making curbside environments safer and smarter, this episode is packed with grounded, real-world insights you won’t want to miss.

👉 Got thoughts or questions about the show? Hit us up at: https://www.linkedin.com/company/parking-live/

Let’s keep the conversation going.

Topics Covered:

• What AI really means in a parking context (no hype)
• How video analytics are enhancing operator awareness and efficiency
• The balance between innovation and privacy
• Real-world examples of smart parking in action
• Future-proofing infrastructure with data-driven design

🎧 Credits:

Parking Live is a production of Modaxo, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst
• Executive Producer — Julie Gates
• Producer — Chris O’Keeffe
• Associate Producers — Cyndi Raskin
• Recording + Mixing — Patrick Emile
• Brand Design — Tina Olagundoye

⚠️ Disclaimer:

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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In this episode of Parking Live, co-hosts Jade Neville and Matt Darst sit down with Julie Dixon, a longtime leader in curbside strategy, enforcement innovation, and public engagement.

With decades of experience in public-private partnerships, municipal program development, and community outreach, Julie brings a holistic view of what truly drives better parking systems. From data-informed decision-making to the human side of enforcement, she unpacks the realities of curbside management—and why it’s never just about tickets.

Along the way, Julie opens up about:

• Lessons from decades in both consulting and municipal leadership
• The emotional toll of enforcement and the importance of staff wellness
• How cities can better engage the public to build trust
• Her vision for the future of smart, empathetic curb strategy

It’s a thoughtful, candid conversation with one of the most respected voices in the field.

📩 Join the Conversation

Got a question, idea, or guest suggestion? We’d love to hear from you.

Reach out to us on LinkedIn: https://www.linkedin.com/company/parking-live

🎧 Credits

Parking Live is a production of Modaxo, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst
• Executive Producer — Julie Gates
• Producer — Chris O’Keeffe
• Associate Producer — Cyndi Raskin
• Recording Engineer & Editor — Patrick Emile
• Brand Design — Tina Olagundoye

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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In this episode of Parking Live, hosts Jade Neville and Matt Darst sit down with Peter Richards, CEO of Parkalytics and longtime curb management innovator, to explore how aerial data collection and smart analysis are reshaping what’s possible in parking operations.

Peter shares real-world case studies—from massive shopping centers to bustling market districts—where drone-based surveys are helping cities, agencies, and private operators make smarter, safer decisions. It’s not just about space counts. It’s about patterns, pressure points, and turning enforcement from a blunt tool into a targeted strategy.

🔎 What you’ll learn:

• How drones are changing large-scale data collection, enforcement planning, and special events
• Why visual, time-based analytics beat old-school counts
• The role of technology in equitable curb policy
• What’s next in drone deployment for mega-events and freight logistics

📩 Content Note: This episode contains brief references to field safety risks and past enforcement-related incidents.

🎧 Listen now and see why Peter believes we’re just scratching the surface.

🎙️ PODCAST CREDITS

Parking Live is a production of Modaxo, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst
• Executive Producer — Julie Gates
• Producer — Chris O’Keeffe
• Associate Producers — Cyndi Raskin
• Recording Engineer & Editor — Patrick Emile
• Brand Design — Tina Olagundoye
• Social Media — Tatyana Mechkarova

⚠️ DISCLAIMER

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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Show Notes:

In this episode of Parking Live, hosts Jade Neville and Matt Darst sit down with Russell Simmons—one of the most respected voices in car park/garage design and construction. As founder of Stripe Consulting and CEO of Ballast Nedam UK, Russell has spent his career improving safety and raising standards across the built environment.

From mitigating fire risks in aging structures to designing around opportunities for self-harm, Russell shares how thoughtful engineering and operational measures can literally save lives. He also discusses the challenges of balancing cost, regulation, and innovation in a sector where safety is often underfunded and misunderstood.

This episode offers practical insights for designers, operators, and policymakers alike—and highlights why car parks deserve the same attention to safety and design as other public infrastructure.

⚠️ Content Warning:

This episode includes discussions of suicide, self-harm, and references to tragic events such as Grenfell. Please listen with care.

🔹 Credits

Parking Live is a production of Modaxo, passionate about moving the world’s people.

Hosts & Producers — Jade Neville and Matt Darst

Executive Producer — Julie Gates

Producer & Editor — Chris O’Keeffe

Associate Producer — Cyndi Raskin

Recording Engineer & Editor — Patrick Emile

Brand Design — Tina Olagundoye

🔹 Disclaimer (standard)

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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What does safety really mean for those on the frontline of parking enforcement?

In this second part of our deep dive into frontline safety, Captain Nick Nicholas—an IACP 40 Under 40 award recipient and longtime law enforcement leader—reflects on the risks parking professionals face every day and what it will take to create a true culture of safety.

With clarity and candor, Captain Nick traces the surprising parallels between parking enforcement and policing, making a strong case for better training, smarter systems, and support that lasts beyond the workday.

Have your own experience or insight to share?

Reach out and join the conversation at linkedin.com/company/parking-live/

Topics Covered

• Redefining enforcement as compliance
• Underreported assaults and emotional tolls
• Training gaps in frontline parking operations
• Empowerment, culture, and decision-making
• Public perception and shifting the narrative

✅ Credits

Parking Live is a production of Modaxo Media Group, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst
• Executive Producer — Julie Gates
• Producer & Editor — Chris O’Keeffe
• Associate Producer — Cyndi Raskin
• Recording Engineer — Patrick Emile
• Brand Design — Tina Olagundoye

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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Show Notes:

Episode 1: Frontline Safety, Part I

Featuring Charles “Chuck” Billows, Deputy Director, Department of Finance, City of Chicago

What does it take to protect the people who enforce the curb? In this first episode of Parking Live, co-hosts Jade Neville and Matt Darst sit down with Chuck Billows, Deputy Director for the City of Chicago’s Department of Finance, to talk about frontline officer safety—and why it’s become a top civic priority.

Chuck brings both lived experience and leadership perspective, having worked on the ground and now managing one of the largest city enforcement programs in the U.S.

From body-worn cameras and panic buttons to uniform redesign and real-time monitoring systems, Chuck shares how Chicago is investing in safety through smart tech, training, and thoughtful policy. The episode also explores:

• What new legislation means for protecting parking staff
• The power of data to improve officer deployment and reduce risk
• Why public perception of parking enforcement still needs to change
• How shifting focus from revenue to community outcomes improves morale, equity, and compliance

This is the first of a two-part series on Frontline Safety. Part II continues the conversation from a law enforcement perspective.

🔗 Resources & Links

Visit: parkinglive.buzzsprout.com

Follow us on LinkedIn: Parking Live LinkedIn Page

Guest info: Charles Billows, Deputy Director, City of Chicago Dept. of Finance

charles.billows@cityofchicago.org

✅ Podcast Credits

Parking Live is a production Modaxo Media Group, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst
• Executive Producer — Julie Gates
• Producer & Editor — Chris O’Keeffe
• Associate Producer — Cyndi Raskin
• Recording Engineer — Patrick Emile
• Brand Design — Tina Olagundoye

Got a question or comment? Email us at mediagroup@modaxo.com

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo, their affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo and specifically disclaim all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

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Parking Live is the podcast that looks beyond the meter to explore the systems, policies, and people shaping the future of curbside space. Co-hosted by Jade Neville and Matt Darst—two industry veterans who’ve worked every angle from frontline enforcement to strategic design—this show dives into the real issues facing cities, agencies, and mobility leaders today.

From EV fire safety and AI-driven enforcement to frontline welfare and behavior-shaping policy, Parking Live unpacks the overlooked world of parking with global insight and sharp perspective. Whether you’re in public sector mobility, tech, or just trying to decode your neighborhood’s parking signs, you’re in the right spot.

Parking Live is brought to you by Modaxo.