Abby Hammer is the former Chief Customer Officer and current Chief Product Officer at ChurnZero. She has spent her career on the frontlines as a Customer Success Manager and a Product manager. We talk all things CX, product, and more!

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Edward is the CEO and Co-Founder of Catalyst, a leading Customer Success software company based out of New York City. Edward is no stranger to being on the frontlines working one-on-one with clients and helping them succeed. He gives his expert advice on the importance on making CX a top priority in the early days of your startup. Enjoy!

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Listen to the Humans of SaaS Podcast

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Jennifer is the author of The Startup's Guide to Customer Success and the Head of Customer Success at Seso Inc. We had a great conversation about her career journey and what she has learned through consulting startups. Enjoy!

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Buy a copy of The Startup’s Guide to Customer Success

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Annette is a giant in the Customer Experience space. She's the author of 2 books, Built to Win and Customer Understanding, a public speaker, and has been a founder and CX executive at multiple startups. We talk all things CX and startups in this episode!

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Anika is the VP of Customer Success at Karbon and has extensive experience as a CX leader in the startup world. We talk about her unique career journey as an executive, what she has learned along the way, and how startups can find joy and fulfillment in their Customer Experience journey.

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Chris is the CEO of nuffsaid, a leader in helping Customer Success teams scale their customer-led growth efforts. We talk about how he became a thought leader in the space in order to grow nuffsaid and how startups can implement a killer growth strategy for their customers.

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Irit is the Chief Customer Officer and CEO of CSM Practice, a Customer Success consulting firm that she started when she quit her corporate job at Gainsight. She shares with us her unique career story and we talk about how startups can create a seamless customer success process/strategy right out of the gate. Enjoy!

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See how Rocketlane can help your Startup

See how ChurnZero can help your Startup 
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Sri is the CEO and Co-Founder of Rocketlane, a company revolutionizing the way software startups onboard their clients. It's no mystery that in order to provide a great customer experience, you need to have a smooth and efficient onboarding process. Sri and I talk about this and much more!

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See how Rocketlane can help your Startup

See how ChurnZero can help your Startup 

Get a copy of Leadership and Self-Deception 

Listen to the Masters of Scale podcast 
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