Welcome back to "The Art of Making Things Happen with Steve Sims." Today's episode features an enlightening discussion with Joseph Michelli, an acclaimed author and authority on customer experience. With a resume that includes work with iconic brands like Ritz Carlton, Starbucks, and Zappos, Joseph brings a wealth of knowledge on creating value and building meaningful connections with customers.

Despite battling a cold, our host, Steve Sims, dives into the essence of the customer journey, exploring how companies can cultivate relationships beyond mere transactions. Joseph provides insights into the power of emotions over logic in customer interactions, the role of AI in the future of customer service, and why even in an age of skepticism, authenticity and trust remain paramount.

As we unpack the significance of customer experience, Joseph also introduces his latest book, "Customer Magic," which focuses on Macquarie Telecom's audacious challenge to the telecommunication giants. This episode promises to be a masterclass in understanding customer experience, building brand loyalty, and the undiminished importance of feelings in business interactions. Tune in to redefine your perspective on creating genuine customer relationships in a technologically dominated world. Stay with us for a conversation guaranteed to inspire your approach to business and customer engagement.

Welcome back to The Art of Making Things Happen, I'm your host, Steve Sims. Today we're diving into the world of scaling businesses with the master of marketing himself, Ryan Deiss. From bringing multiple companies to the Inc 5000 to overcoming personal and professional hurdles, Ryan is a powerhouse of entrepreneurial wisdom.

In this episode, Ryan shares his playbook for growth and provides actionable insights on how to scale without losing sight of what matters most — your well-being and relationships. We take a deep dive into his journey, learning how speaking at events and creating the Traffic and Conversion Summit propelled him and his partners into digital marketing stardom and birthed the powerful mastermind group, War Room.

We also peel back the layers on Ryan's personal philosophy, his ambition to hold ‘less of more’ across businesses, and why he's targeted eight-figure growth while remaining resolutely 'Anti Personal Brand'. Expect to hear the story of his first marketing event at 20, the accidental formation of a new business venture, and why taking annual vacations with family is a non-negotiable for him.

Get ready to be inspired and get a hold of actionable strategies to not just grow, but truly scale your business while building a life that's rich not just with revenue, but with purpose and joy. This is The Art of Making Things Happen with Steve Sims, and it's time to make your business dreams a reality.

Steve D Sims: Welcome to "The Art of Making Things Happen," a show where we dive deep with the doers, the thinkers, and the go-getters who turn their dreams into reality. I’m your host, Steve D Sims. Today, we’re joined by an extraordinary guest, Freddie Bennett, a man who went from corporate discomfort to breaking world records.

In this episode, we’ll uncover Freddie's compelling journey from being a successful businessman to an inspired speaker, ultra marathon runner, and now a best-selling author. Despite the trappings of material success, Freddie battled with stress, alcohol, and the ever-present imposter syndrome, until a pivotal moment in his life propelled him to chase a life without regrets.

Freddie will share with us the mindset shifts that helped him realize that we can't outperform our self-image, the dangers of victim mentality, and why taking ownership of our problems is key. He’ll also explain why we should never settle for less and how taking imperfect action led him to break a Guinness World Record—yes, dressed as a fisherman!

Get ready to be inspired as we hear how Freddie faced extreme challenges, like running ultramarathons in the Arctic and across the Sahara desert. Plus, we'll learn about his current mission to help a million people get unstuck and unleash their potential.

Stay tuned, because you won't want to miss the insights this scientific research guinea pig has on human performance under pressure and the playful yet profound wisdom he has gathered along his transformative journey.
Let's get started, and remember, it's not about the pursuit of perfection, but the art of making things happen!