In this episode of The Business of AI Podcast, host Tim Flagg sits down with chartered marketer, HubSpot Platinum Partner and AI & automation consultant Martin Broadhurst – to explore how AI is transforming marketing, sales and wider business operations. Martin shares his journey from early marketing automation through to working hands-on with generative AI, explaining how tools like HubSpot, Copilot and other platforms are making advanced automation, content creation and data insight accessible to everyday teams. Along the way, he gives real-world examples from SMEs, including using AI to clean thousands of messy CRM records in minutes, speeding up presentation creation, and helping organisations move from clunky legacy systems to cloud-based, AI-enabled workflows.
Tim and Martin also dive into the skills and culture needed to harness AI effectively, from building basic AI literacy across the workforce to giving leaders the confidence to set direction and redesign workflows rather than simply bolting AI onto broken processes. They discuss the opportunities for marketers to do more with less, the risks of complacency and over-reliance on AI outputs, and why businesses that ignore AI may find themselves overtaken by AI-first competitors. If you’re in marketing, sales, operations or leadership and want practical, grounded insight into how to use AI well, this episode is for you – and don’t forget to subscribe for more conversations at the intersection of AI, business and real-world practice.
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