Anant Patel - CEO, Fabrick UK www.linkedin.com/in/anant-patel-0608066/ & Keith Douglas - CEO, Vocalink Limited www.linkedin.com/in/keithrdouglas/

Tony Craddock, Director General of The Payments Association https://www.linkedin.com/in/tonycraddock/

Key takeaways:

• Be open. Networking brings opportunities and a collaborative approach is a win for all.
• Seek connection. Relationships are a mutually beneficial exchange of value.
• Complexity brings opportunity. The Payments Industry is changing fast, find a gap in the market.
• Set the right intentions. Collaboration is not a project, it’s a lifestyle.
• Find the right role. Find out what your unique ability is and focus on doing that.

Tony Craddock, Director General of The Payments Association https://www.linkedin.com/in/tonycraddock/

Key takeaways:

• Be open. Networking brings opportunities and a collaborative approach is a win for all.
• Seek connection. Relationships are a mutually beneficial exchange of value.
• Complexity brings opportunity. The Payments Industry is changing fast, find a gap in the market.
• Set the right intentions. Collaboration is not a project, it’s a lifestyle.
• Find the right role. Find out what your unique ability is and focus on doing that.

Steve Hoban - CEO Attenda www.linkedin.com/in/stevehoban/

Key takeaways:

• Payments is exciting. The unattended marketplace is undergoing rapid innovation, with developments beyond our current imagination.
• Learn from mistakes. Create a safe space to have honest conversations and take time to reflect on past mistakes.
• Consumers need choice. Not all Payments need to be frictionless.
• Tell stories. Attenda describe themselves as ‘substance not style’, they understand the importance of sharing their successes.
• Home grow talent. Investing in employees is mutually beneficial.
• Give people opportunities in the business so they can grow.

Michael Harty - Founder Owner The Card & Payments Awards www.linkedin.com/in/michael-harty-7ba3541/

Key takeaways:

• Awards inspire others, it’s much more about recognition than celebration.
• Independent judging is vital as industry recognition really means something.
• Any collaboration you can do is for the betterment of the industry.
• Be positive. Instead of looking at what you shouldn't do, look at what you could be doing
• Make mistakes. Without those failures, you can't learn and grow.

The Card and Payments Awards https://cardandpaymentsawards.com/

Sara Savidge - CEO Fexco International Payments www.linkedin.com/in/sarasavidge/

Key takeaways:

• Leadership starts with self leadership which begins with self care.
• Historically, payment providers had a solution and consumers had to fit in, now they deliver solutions based on customer needs.
• Everyone you work with, gives you an opportunity for growth and development.
• Sponsorship is vital for career progression - who is advocating for you when you are not in the room?
• Change is not an event, it's a process.
• Prioritise self care. You need to secure your own mask so you are in a good place to tend to others.

Grace Hayes - EVP Technology Mastercard www.linkedin.com/in/grace-hayes-6827a88a/

Key takeaways:

• Grace spoke about how data brings an opportunity to reduce friction across the payments eco system and that has a knock on effect in terms of inclusion.
• Advances in technology provide the opportunity for more equitable and inclusive credit, empowering economic growth.
• Consumers favour businesses with a strong environmental, social and governance stance. They want to deal with companies who operate ethically.
• We need to go beyond the voice of the customer, creating human centric design rather than using generic personas.
• We need to think more globally in terms of our customer voice and remove the design biases we may have had in previous years.
• Sponsorship and coaching both have their place but they are different. Coaching is a deep dive into your strengths and weaknesses, your plans and goals. Sponsorship is different. It is about building lasting relationships with people who will advocate on your behalf when you are not in the room.
• Payments is continually evolving. We may see the expansion of tokenization, programmable payments becoming the industry norm and the development of the ‘super wallet’.

Stephen Slattery - Global VP Sales Money2020 www.linkedin.com/in/stephen-slattery-b671571/

Key takeaways:

• Stephen believes that creating success for others, will eventually create success for himself. This customer centric and strong team ethic has worked well for him over the longevity of his career.

• Conducting international business is a skill set in its own right and it's not one you can learn from a book. It's learning by doing, reflecting, and refining.

• Money2020 is about customers first, what are their needs, those needs might be varied across the globe.

• He spoke about the value of having multiple gears when you are leading so you can adapt and improve your impact across multiple customer and employee needs.

• A collaborative approach is vital for success within the Payments eco-system and for being a leader in 2023.

• Stephen is constant learner, his leadership and approach to customer is a learned skill set and it's an ongoing process for him.

• He had an insightful reflection on the industry - previously FINTECHS and banks were going head-to-head against each other, now there is more of a dance together. As they realise need each other, shoulder to shoulder is a better description of how they now operate.

• Stephen is very proud to be part of an organisation actually acts and gets results when it comes to closing the gender opportunity and pay gap. The Money2020 ‘Rise Up’ program lead to more women gaining promotion. They had the right sponsorship, access to those who believed in them and a proven methodology to follow.

• Stephen's advice to his younger self – it will work out well, so trust yourself. Speak up when you have the opportunity and don’t rely on others to spot the same blind spots you do.