His name was Rab. He died in Bengal, the land of tigers, in 1941. On his way out the door, he said, “Faith is the bird that feels the light when the dawn is still dark.”

When Rab was sixteen, he published a book of poetry under the pseudonym Bhānusiṃha, which means “Sun Lion.” Those poems were seized upon by literary authorities as “long-lost classics.”

Where do you hurry with your basket

this late evening when the marketing is over?

They all have come home with their burdens;

The moon peeps from above the village trees.

The echoes of the voices calling for the ferry

run across the dark water to the distant swamp

where wild ducks sleep.

Where do you hurry with your basket

when the marketing is over?

Sleep has laid her fingers

upon the eyes of the earth.

The nests of the crows have become silent,

and the murmurs of the bamboo leaves are silent.

The labourers home from their fields

spread their mats in the courtyards.

Where do you hurry with your basket

when the marketing is over?

Rab wrote this in 1913,

Free me from the bonds of your sweetness, my love!

No more of this wine of kisses.

This mist of heavy incense stifles my heart.

Open the doors, make room for the morning light.

I am lost in you, wrapped in the folds of your caresses.

Free me from your spells, and give me back the manhood

to offer you my freed heart.

Famous for his role as President Jed Bartlet, Martin Sheen spoke several months ago at a White House event celebrating the 25th Anniversary of the debut of “The West Wing” on television. He wrapped up his short speech by reciting a poem that Rab had written more than 100 years earlier.

Where the mind is without fear and the head is held high

Where knowledge is free

Where the world has not been broken up into fragments

By narrow domestic walls

Where words come out from the depth of truth

Where tireless striving stretches its arms towards perfection

Where the clear stream of reason has not lost its way

Into the dreary desert sand of dead habit

Where the mind is led forward by thee

Into ever-widening thought and action

Into that heaven of freedom, my Father, let my country awake.

Rab knew that you and I would be here today, and he left us a message.

Who are you, reader,

reading my poems a hundred years hence?

I cannot send you one single flower

from this wealth of the spring,

one single streak of gold from yonder clouds.

Open your doors and look abroad.

From your blossoming garden

gather fragrant memories of the vanished flowers

of a hundred years before.

In the joy of your heart may you feel

the living joy that sang one spring morning,

sending its glad voice across a hundred years.

Rab – Rabindranath Tagore – was awarded the Nobel Prize in Literature in 1913.

He was the first non-European ever to win a Nobel Prize.

Roy H. Williams

NOTE FROM INDY: Speaking of Martin Sheen, his name has recently been mentioned in association with the book, “When Rabbis Bless Congress: The Great American Story of Jewish Prayers on Capitol Hill.” Aroo.

A timber-framed cottage was built in Frog Holt, England, in the year 1450. Today, 575 years later, that cottage provides an important case study for business owners who are scaling their...

Michael Dell and Shaquille O’Neal planned their work and worked their plans.

Dell understood the formulas, and followed the rules, of efficiency.

O’Neal understood the formulas and followed the rules of basketball.

Each of them faithfully followed a Structural plan.

Michael Dell invented nothing, improvised nothing, and innovated only once. But that single innovation made him a billionaire. Dell’s innovation was to bring tested, reliable, proven methods of cost-cutting to the manufacturing and distribution of computers. When all his competitors were selling through retailers, Dell sold direct to consumer. This made his costs lower and his profits higher.

Michael Dell’s strengths are discipline, professionalism, and Structural thinking.

Likewise, Shaq says, “I didn’t invent basketball, but I am really good at executing the plays.” Discipline, professionalism, and Structural thinking made Shaq an extraordinary basketball player. These same characteristics also made him an amazing operator of fast-food franchises.

“The most Shaq ever made playing in the NBA was $29.5 million per year. Now, it’s estimated that the big man is bringing in roughly $60 million per year, much of which is coming from his portfolio of fast-food businesses around the U.S.”

– 24/7wallst.com

Shaq didn’t invent car washes or Five Guys Burgers and Fries, but he owns more than 150 of each.

Michael Dell and Shaquille O’Neal are masters of Structural planning and thinking.

Structural thinking relies on proven elements and best practices. “Gather the best pieces and processes and connect them together like LEGO blocks. What could possibly go wrong?”

Structural planning and thinking:

Invent, Improvise, Innovate?

“NO, because those things are untested. We want to avoid mistakes.”

Reliable, Tested, Proven?

“YES!”

Steve Jobs and Michael Jordon are masters of Gestalt planning and thinking.

Gestalt planning and thinking:

Invent, Improvise, Innovate?

“YES!“

Reliable, Tested, Proven?

“NO, because those things are predictable. We want to be different.“

The fundamental idea of Gestalt thinking is that the behavior of the whole is not determined by its individual elements; but rather that the behavior of the individual elements are determined by the intrinsic nature of the whole.

It is the goal of Gestalt thinking to determine the nature of the whole, the finished product.

Gestalt thinkers who can fund their experiments and survive their mistakes often become paradigm shifters and world-changers.

Steve Jobs got off to a slow start because he refused to use MS-DOS, the operating system that everyone else was using. But he was sensitive to the needs and hungers of the marketplace. When Steve Jobs had a crystal-clear vision of the things that people would purchase if those things existed, he brought those things into existence.

Structural thinkers rely on planning and execution. Gestalt thinkers rely on poise and flexibility, often deciding on small details at the last split-second. Ask a Gestalt thinker why they do this and most of them will tell you, “I decide at the last minute because that is when I have the most information.”

The reason you never knew what Michael Jordan was going to do is because Michael Jordan had not yet decided. Michael’s internal vision was simple and clear: “Put the basketball through the hoop.” With the clarity of that crystal vision shining brightly in his mind, Michael could figure out everything else along the way.

Gestalt thinkers like Steve Jobs and Michael

“We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.”

“Life… Liberty… and the pursuit of Happiness.”

We published those words 229 years ago when we declared our independence from Britain. That document was the earliest expression of what has come to be known as the American dream.

Jefferson’s Declaration did not free us from the tyranny of Britain. It merely communicated our collective desire to be unfettered and unrestrained.

Do we now feel unfettered and unrestrained? I think not.

It seems to me that our current view of the American dream sees raw ambition as “the pursuit of happiness.”

Ambition is like sexual hunger. It is satisfied with accomplishment only for a moment, and then the hunger returns. Ambition will lead you to momentary satisfaction, but it will not lead you to happiness.

John D. Rockefeller, the world’s first billionaire, was worth 1% of the entire U.S. economy when he was asked,

“How much money does it take to make a man happy?”

Rockefeller answered, “Just a little bit more.”

Ambition is never contented.

Am I condemning ambition? I promise you that I am not. I am merely pointing out the deep chasm that separates the unending hunger of ambition from the high and lofty contentment of happiness.

An old man named Paul wrote a letter to a young man named Timothy 2,000 years ago. Near the end of that letter, Paul wrote about old people and hypocrites and slavery and wealth.

Paul then added two sentences that have echoed in my brain for the past 60 years.

“To know God and to be deeply contented is the true definition of wealth. For we brought nothing into this world, and it is certain we can carry nothing out.”

Happiness cannot spread its wings while wearing the handcuffs of our ambitions. The shining light of Hope is made of a stronger and happier substance than our dark dreams of future accomplishment.

Ambition can bring you recognition, reputation, and riches. But those are no substitute for friendships, family, and contentment; for these are the three strong cords from which happiness is woven.

Have you figured it out yet? Happiness is not material. It is relational.

With whom do you have a meaningful relationship?

Roy H. Williams

We have solved the mystery of the roving reporter!

The wizard received this email from Italy a couple of days ago:

Dear Roy and Pennie,

Talya and I found this quaint restaurant with tables in its wine cellar and thought you’d love this place. (I don’t drink, but thought it appropriate to pose with a glass of wine — which our son-in-law ordered.) If your future plans bring you to Vincenza, Italy, this is one stop you won’t regret. Avital sends her warmest regards.

– DEAN

(You will find the photo that accompanied this email on the final page of today’s rabbit hole. I’m Ian Rogers.)

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RANDOM QUOTE:

“As we start looking for the good, our focus automatically is taken off the bad.”

- Susan Jeffers

THE WIZARD TRILOGY

“If we train our children only to harvest, who will plant the seed?”

I wrote those words after contemplating the short-sightedness of so-called, “performance marketing,” on March 11, 2010.

“Performance marketing” is the new name for direct response advertising. It works best when it extracts the value from a well-known brand. Its objective is to bring in a lot of money quickly.

That is why business owners are attracted to it.

But here’s the caveat: value cannot be extracted from a brand unless it has first been created. You cannot squeeze a good reputation dry unless you first build a good reputation.

Do you see the problem? When you have finally squeezed the last ounce of value from a good reputation, you don’t have a good reputation anymore.

As I was contemplating that last line I just wrote, the words “extraction of value” popped into my mind. I typed those words into the Google search bar. The AI Overview that appeared at the top of the page whispered to me in a conspiratorial tone:

“‘The extraction of value’ refers to the process of capturing or appropriating value from other stakeholders, often through exploiting a monopoly or manipulating competitive market processes, rather than creating new value.” – WIKIPEDIA

The eight words that leaped out of the paragraph were, “exploiting… or manipulating… rather than creating new value.”

Do you remember that famous scene in the movie There Will Be Blood when Daniel says to Eli,

“If you have a milkshake, and I have a milkshake, and I have a straw… There it is. that’s the straw, you see? Watch it. Now my straw reaches acroooooooss the room and starts to drink your milkshake. I… drink… your… milkshake! I drink it up!”

That is the voice of performance marketing.

The healthy alternative to performance marketing is sales activation within a relational ad campaign.

Sales activation is like shearing the wool from a sheep. You can do it again and again and the creature is never diminished by it.

Performance marketing is like slaughtering that poor sheep, piece by piece. It is painful, and there is nothing left when you are done.

I apologize for putting that horrible image into your mind, but we are talking about your business.

I’m sorry if I stepped over the line.

Roy H. Williams

You will find 4 examples of what the wizard calls “sales activation within a relational ad campaign” on the first page of the rabbit hole. I can hear what you are thinking right now. And to that, I say, “You’re welcome.” – Indy Beagle

Roving reporter Rotbart will be away on a secret mission in Italy for the next two weeks. He didn’t tell us exactly what it was, but here are our top 3 guesses. One: He is studying the original manuscripts of Leonardo Da Vinci for a special series of investigative reports to be aired on PBS this autumn. Two: The roving reporter was invited to the Vatican to meet with the Pope. Three: There is no secret mission. He is just eating gelato at a seaside cafe with his lovely wife, Talya, while gazing at the beautiful Mediterranean Sea. We will update you next week when we know more. – Ian Rogers

I was watching a few of Evan Puschak’s “Nerdwriter” videos when I heard my own inner voice composing a thank you note to him. In the quiet of my mind, I told Evan that I have always found his analysis of literature, movies, music, photographs, and paintings to be incisive and insightful.

Incisive

Insightful

Those two words, back-to-back, hit me so hard that I stumbled and fell backward into a bottomless chasm of grief over the loss of Andrew Cross.

Evan Puschak is incisive.

Andrew Cross was insightful.

“Incisive” conjures the precision of a scalpel as it slices open a surface to reveal what is hidden inside.

“Insightful” describes the inner workings of intuition as it quietly assembles a mosaic in the mind.

I was going to say that I have a “parasocial relationship” with Evan Puschak and Andrew Cross, but then I decided that I should check to make sure that “parasocial relationship” means what I think it does. Here’s what Captain Google told me.

“A parasocial relationship is a one-sided, imagined connection or bond a person develops with someone they don’t know personally, usually a media figure or celebrity, often feeling a sense of intimacy or familiarity despite the lack of reciprocity.”

Yep. It means exactly what I thought it did. 🙂

This is Andrew Cross, the Desert Drifter.

“Years ago, I ventured into a canyon alone. I thought I saw something perched high on a cliff. I looked closer. It was an ancient ruin of some kind. I assessed the climb to reach it, and I backed down. It looked too intimidating, but I’m not who I was back then.”

“Nerdwriter” Evan Puschak has built a YouTube channel of 3.2 million subscribers over the past 13 years.

“Desert Drifter” Andrew Cross built a YouTube channel of 484,000 subscribers in just 13 months. Both men are 36 years old.

I continue to watch with anxiety as Andrew climbs impossible stone cliffs,hundreds of feet high, to examine the ruins of 1,000-year-old Native American cliff dwellings.

I never suspected that Death would be waiting for Andrew at the corner of 1st Street and North Avenue near his home in Grand Junction, Colorado.

While he was still with us, Andrew took hundreds of thousands of people like me with him – one at a time – to explore remote places that few people will ever see. And he never failed to share his wonder:

“I had finally arrived. Arrived at what? Was the ruin itself what I was really searching for after all? As I looked around at the remnants of what once was, I pondered the reason I do all of this in the first place.”

“Confucius once said, ‘By three methods we may learn wisdom. First by Reflection, which is noblist. Second by Imitation, which is easiest. And third by Experience, which is the bitterest.’”

“These open desert spaces provide opportunities for all three of those. And they always beckon me to return. As long as I am able, I will answer their call, to discover more about myself and the people who have called this place ‘home.’ As you join me, my hope is for you, too, to find space for reflection, and the pursuit of wisdom.”

“Thank you for accompanying me on this journey.”

It was a delight to spend those hours with you, Andrew.

The world is smaller now that you are gone.

Roy H. Williams

Michael Drew helps authors turn their big ideas into nationwide influence and income. He has guided more than 130 book authors onto major bestseller lists — including The New York Times and The Wall Street Journal. His methods are not just for seasoned authors. Michael...

Magical Thinking is often misunderstood.

Jason Segel plays a psychologist in the Apple + TV show, “Shrinking.” He is talking to a patient with Obsessive-Compulsive Disorder.

He looks at her. “This again?” She is holding her breath. He says, “You looked at the clock and now you have to hold your breath until the minute changes?” Holding her breath, she nods her head. He says, “Look, I know you feel like this compulsion is gonna help keep bad things from happening, but that’s called magical thinking.”

Medical News Today says, “Magical thinking means that a person believes their thoughts, feelings, or rituals can influence events in the material world, either intentionally or unintentionally.”

But the summary of that article says, “This type of thinking does not always cause harm. In fact, it can have benefits.”

The benefits of magical thinking are – according to me – exquisite.

Magical thinking is the least destructive way to escape reality. When you compare it to alcohol, gambling, drugs, or adrenaline-producing dangerous behaviors, magical thinking is about as dangerous as eating raw cookie dough.

Magical thinking is a requirement when you are:

1. looking forward to a vacation, a wedding, or other happy event. Every time you imagine the future, you are visiting a world that does not exist.
2. enjoying a television series, a movie, a novel, a poem, a song, a cartoon, or any other type of fiction. Half of your brain knows these things never happened, but the other half of your brain doesn’t care.
3. being persuaded by a well-written bit of advertising.

Life is happier when it’s less cluttered.

Your house will be bigger.

Your teeth will be whiter.

Angels will sing.

You’ll be a better dancer.

Go to 1800GOTJUNK.com

And prepare to be amazed.

Words create realities in the mind.

Magical realism is a type of writing characterized by elements of the fantastic – woven with a deadpan sense of presentation – into an otherwise true story.

If you exaggerate, people won’t trust you. But if you say something so impossible that it cannot possibly be true, people will be delighted by the possibility you popped into their mind.

SARAH: When your home feels clean and happy, the people inside feel clean and happy.

BRIAN: I’ve got a partner who lives down the street from you and we’re anxious to bring you a truckload of SPRINGTIME. [sfx magic sparkle]

SARAH: You don’t have to lift a finger!

Predictability is the silent assassin of advertising.

Magical realism focuses the imagination, disarms the assassin, and delights the mind.

BRIAN: We make junk disappear. [sfx magic sparkle]

SARAH: All you have to do is point.

Magical thinking is good for your soul.

Magical realism is good for your business.

Don’t let anyone tell you otherwise.

Roy H. Williams

The reinvention of Gigi Meier is nothing short of remarkable. After three decades at the boardroom level of a multi-billion-dollar bank, Gigi reinvented herself as a romance writer. Gigi has published 16 books, some quite steamy, across three ongoing series. Did Gigi to draw on her extensive banking experience to fuel her publishing success? No! She tells roving reporter Rotbart that the opposite is true! Gigi has discovered valuable insights as a romance publisher that would have been useful during her banking career! No one has guests as interesting as roving reporter Rotbart. Am I right! This party will get started the moment you arrive...

Brian Brushwood knows how to gain and hold attention in social media.

Reaching for that brass ring causes most people to lean too far off their plastic horse on the social media merry-go-round.

SPLAT! They land flat on their faces with only a few hundred views.

Brian has built a YouTube channel to 1.7 million subscribers, an entirely different channel to more than 2 million subscribers, and 12 days ago he produced a 1-minute “short” that had 3.6 million views on the first day, and at the time of this writing – on Day 12 – it has climbed to 17.1 million views.

And you – yes, you – could have shot that exact same video with nothing more than a cell phone.

I asked Brian if I could ask him a few questions on ZOOM for the Monday Morning Memo. Here are a some of the things he shared with me:

“There’s a temptation, especially with YouTube, to perpetually feel like you’re too late. You’re never too late. I thought I was too late to start YouTube in 2006 because it had been around since 2005. It was already seeing its early superstars. And I started in 2006. And then I thought by the time Scam School came to YouTube in 2009, I thought it was too late. It wasn’t too late. I thought it was too late in 2016 when we launched the Modern Rogue. It wasn’t too late.”

“YouTube is the dominant market now.”

“Facebook is now pay-to-play. And for some messaging, that works. It’s worth paying the money to get the message out there. But if you’re trying to build organic fans like I am, it’s not a fit.”

“TikTok: there’s only one star of TikTok, and that’s TikTok. You can get a million views one day and the next day you’ll get 800. And it’s agonizing because they literally just want to lure you into their dopamine trap. Whereas YouTube is a meritocracy.”

“And here’s the beauty. If you think about YouTube as your personal agent… What personal agent knows your material all the way back to the very first time you ever posted anything? And also it knows the customer, your client, your prospective new best friend, their entire history of everything they’ve ever watched.”

What can you do for me in one hour, Brian?

“We can crack who you are, what you do and do not do, and craft your storytelling engine.”

“Have you noticed, Roy, that on YouTube, so much of the content boils down to, ‘Can you blank with a blank?’ Or ‘How to blank with a blank.’ And these are transactional things. Either they trade on curiosity, or they trade on things that people are searching for. But very quickly, all you have to do is get on paper what your flavor is – that’s called in fancy Hollywood talk – ‘a style guide.'”

“Now, I don’t want to intimidate anybody… You know what, if I did want to intimidate people, I’ll say, ‘In one hour, Roy, I can give you a story bible, a style guide, I can give you a structure, a framework, a narrative storytelling. I could break down the beats of your three-act structure. We could consider the Campbellian monomyth, all those things.'”

“We could get that done in an hour and technically I’d be accurate. But the way I would explain it to anybody watching this is, ‘Give me an hour and I’ll teach you not how to tell a story; I’ll teach you to tell all the stories, because stories are happening to you all the time. Every client that has a setback is an amazing story.'”

“It is so dead simple.”

“Now that doesn’t mean it’s easy, but it is simple. The first hour is basically everything you’re going to need to know. Everything past that is reinforcement, and everything after that is refinement.”

“Features and benefits” were once the most loudly shouted secrets of customer acquisition in Business to Consumer advertising (B2C). I even wrote a chapter in my first book – The Wizard of Ads – on the use of “which means” as a word-bridge between:

1. naming a feature of your product and

2. naming the benefit it delivers to your customer.

But that was 27 years ago.

When “features and benefits” became predictable in B2C advertising, they quickly tumbled into the gutters of “Ad-speak” and lost all of their effectiveness.

Naming features and benefits is still the right thing to do in Business to Business advertising (B2B) and in Direct Response ads. In those environments, your customers already know they are in the cross hairs of a sales pitch. So name a feature, followed by “which means,” and then tell them about the benefit they will experience.

Here’s how that Direct Response ad might sound:

“TwinkleWhite toothpaste contains Polychromaticite® which means your teeth will be whiter, your breath will be fresher, and everyone will be attracted to you. TwinkleWhite toothpaste is the choice of 93% of billionaires and 97% of supermodels worldwide, which means Polychromaticite® is an essential ingredient in the creation of personal wealth and beauty. This miracle toothpaste isn’t sold in stores, which means you will save 65 percent when your order TwinkleWhite directly from the laboratory at TwinkleWhite.com”

Direct Response advertising is a unique monster who lives and dies by its own special rules.

1. It is judged by its ability to generate an immediate result.

2. It offers no continuing benefit to the advertiser.

Direct Response is the preferred method of advertising for people who are selling a stand-alone product, tickets to an event, or a quick solution for a short-term problem, such as roof repair after a hurricane. None of these people is building a brand.

Although ads for B2C sales activation can sound similar to B2B ads and Direct Response ads like the one above, different rules apply.

I will now whisper to you the quiet secrets of B2C sales activation in 2025.

1. Every Powerful Message Comes at a Cost. Vulnerability is the currency that buys trust in today’s over-communicated world. Financial vulnerability, emotional vulnerability, and relational vulnerability demonstrate your sincerity.
2. When you don’t have cash, spend time instead. Brad Casebier owned a tiny plumbing company in a town that doesn’t have enough water. So he calculated how much water a running toilet wastes every day, then advertised that he would install a new toilet flapper for free in every home that had a running toilet. No strings attached. Brad became a superstar and his company became huge. Interestingly, the average person who needed a new toilet flapper spent about $800 on other things they needed done.
3. These diamond earrings whisper, “I love you.” Customer interest skyrockets when inanimate objects have thoughts, feelings, or the ability to speak.
4. Promote your slowest day of the week. I rarely visit my favorite restaurant on Mondays because it is always too crowded. Their offer of “Buy a Burger and Get One Free” packs the house with people who buy lots of appetizers, side dishes, desserts, and drinks from the bar because they saved a couple of bucks on a burger. The offer is for dine-in only.
5. Don’t think like a business owner. Think like the customer. Do not try to unload your buying mistakes through sales activation.