Business Change

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

Based on the life-changing lessons from the New York Times bestseller that has sold more than a million copies, a practical, hands-on guide that helps you do the work you need to change your life. In Unfu*k Yourself, Gary John Bishop inspired people to put his words into action to help them...

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable...

FINALLY GET EVERYTHING YOU WANT OUT OF LIFE In this transformative audiobook, Mimi Bouchard, founder of the revolutionary Activations app, offers simple but powerful strategies to shift every aspect of your life – from your health and relationships to your career and finances – and help you...

In his long-awaited memoir, Yvon Chouinard-legendary climber, businessman, environmentalist, and founder of Patagonia, Inc.-shares the persistence and courage that have gone into being head of one of the most respected and environmentally responsible companies on earth. From his youth as the son...

Managing people is difficult wherever you work. But in the tech industry, where management is also a technical discipline, the learning curve can be brutal - especially when there are few tools, texts, and frameworks to help you. In this practical guide, author Camille Fournier (tech lead turned CTO) takes you through each stage in the journey from engineer to technical manager.

Exploring and explaining more than 80 of the world's most important theories and big ideas about trade, commerce, and management, this audiobook offers a fascinating look at the world of business past and present. A perfect primer on the fundamental tenets of the subject, The Business Book sheds...

NATIONAL BESTSELLER Bestselling economist Jeff Rubin warns that the shock inflation of 2021 is the front of a perfect storm of war, supply-chain disruption, geopolitical realignment, domestic upheaval, and energy scarcity that will change everything. During the pandemic, government deficits...

In his latest engrossing work of business fiction, best-selling author Patrick Lencioni provides a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is both simple and revolutionary.

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered...

Boundless Leadership provides a complete and systematic roadmap to finding meaning in your work, unleashing your full potential, and inspiring your team with resilience, innovation, compassion, and confidence. Contemplative neuropsychiatrist Joe Loizzo, MD, PhD, and executive advisor Elazar Aslan, MBA, PCC, reveal a new science-based vision of leadership that introduces disciplines of mind, heart, and body to help leaders cultivate clarity, compassion, and fearlessness for themselves and throughout their organization.

Read by the author. The things we tell ourselves affect how well or poorly our path in life goes. It’s time to flip the script on the internal stories you tell yourself and live life on your terms. Most of the “self-stories” you tell yourself—the kind of person you say you are and the...

""By far the best book on investing ever written."" —Warren Buffett The definitive book on value investing, this hardcover edition feature’s Benjamin Graham’s original wisdom from 1949 and includes a foreword by John C. Bogle, founder of The Vanguard Group The greatest investment advisor...

Based on the internationally-renowned personal development course The Hoffman Process, You Can Change Your Life will help you identify issues in your past that are limiting the way you live and act today. It will empower you to challenge compulsive patterns of behaviour from your childhood that are still playing out in your adult life, and then teach you how to forgive, heal and move on.

If you work as a trainer, nutritionist, functional-medicine doctor, group instructor, rehab specialist, or health coach - or you eventually want to - this step-by-step guide will help you turn your passion for health and fitness into work you find joy in, your clients into raving fans, and your career into something powerful, meaningful, and change-making.

NEW YORK TIMES BESTSELLER NAMED A BEST BOOK OF THE YEAR BY OPRAH DAILY, ADAM GRANT, CHIEF EXECUTIVE MAGAZINE, AND MORE A revolutionary guide to fixing what’s not working—in systems and processes, organizations and companies, and even in our daily lives—by identifying leverage...

Fifty-two inspiring stories from the best-selling author of the international phenomenon, The Top Five Regrets of the Dying. Bronnie Ware's The Top Five Regrets of the Dying became an international sensation, giving people the licence to focus on the most important aspects of life in this realm. Having spent several years listening to, and then writing about, the regrets of dying people, Bronnie Ware understands the importance of acknowledging death and finding the courage to live a happy and authentic life in the meantime.

An “absorbing, provocative, and far-reaching” (Kirkus Reviews, starred review) look at what power is, who gets it, and what happens when they do, based on over 500 interviews with those who (temporarily, at least) have had the upper hand—from the creator of the Power Corrupts podcast and...

Based on Stanford University psychologist Kelly McGonigal's wildly popular course "The Science of Willpower," The Willpower Instinct is the first book to explain the science of self-control and how it can be harnessed to improve our health, happiness, and productivity. Informed by the latest...

Leadership teacher Kelly Wendorf offers a new approach to leading and living inspired by two profound sources of ancient wisdom: original peoples and Equus (the horse), grounded in evidence-based principles of neuroscience. In her groundbreaking EQUUS training program, Wendorf teaches a way of leadership modeled on a 56 million-year-old system of the horse herd - a path that has allowed humans and horses alike to survive the kinds of global and societal threats we now face, such as climate change and mass extinction.