Business Change

Written by a collaborative, diverse, and inclusive community of contributors and business experts, this book is about leading transformational change on an individual, team, organizational, and societal level.

Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.

Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top - whether you're an executive, governing board member, manager, or physician.

Hope is much more than wishful thinking. Science tells us that it is the most predictive indicator of well-being in a person's life. Hope is measurable. It is malleable. And it changes lives. In Hope Rising, Casey Gwinn and Chan Hellman reveal the latest science of hope using nearly 2,000 published studies, including their own research. Based on their findings, they make an impassioned call for hope to be the focus not only of our personal lives, but of public policy for education, business, social services, and every part of society.

What type of leadership is needed in a moment that demands adaptive change? Tod Bolsinger, author of Canoeing the Mountains, is uniquely positioned to explore the qualities of adaptive leadership in contexts ranging from churches to nonprofit organizations. He deftly examines both the external challenges we face and the internal resistance that holds us back. When reflection and relationships are combined into a life of deliberate practice, leaders become both stronger and more flexible.

Social Innovation, Inc. declares a new era where companies profit from social change. Leading corporations like GE, Wellpoint, Travelers and Wal-Mart are transforming social responsibility into social innovation and revolutionizing the way we think about the role of business in society. Based on four years of measuring the social strategies of America's leading corporations, Jason Saul lays out the five strategies for social innovation and offers a practical roadmap for how to get started.

Looking for new ideas? Need your teams to perform at a higher level? Want a healthy corporate culture? Follow along with these two dynamic authors (and narrators) as they take you through The Improv Mindset, one of the most engaging and powerful methods to getting individuals, teams, and organizations to step up, engage, and solve problems. Steeped in the world of improv comedy, this no-nonsense guide provides a window into the neuroscience behind creativity and new ways of thinking. Filled with exercises and activities, you'll be able immediately apply the lessons in this book.

Written by the originators and leaders of the Appreciative Inquiry (AI) movement itself, this short, practical audio guide offers an approach to organizational change based on the possibility of a more desirable future, experience with the whole system, and activities that signal "something different is happening this time." That difference systematically taps the potential of human beings to make themselves, their organizations, and their communities more adaptive and more effective.

How to Be Human in a Technical World is a powerful account for the technically minded who want to change their behavior and their lives, but don’t know where to start. The first step, asserts author Karine Leblanc, is to increase their emotional intelligence and learn her recipe for success with the Six Magic Skills. Full of real-life stories, research, practical tools, and action steps, this book is the solution to every analytically minded left-brain thinker who desires more from their career, their relationships, and their life.

Drawing on his highly successful sales background and decades of research, he lays out a simple, repeatable, predictable, and ethical process that will enable you to lead others to discover for themselves what and why they need to change. Whether you hope to make a sale or improve a relationship, Jolles’ wise advice will help you ensure that changing someone’s mind is never an act of coercion but rather one of caring and compassion.

There's no shortage of advice out there on how to perform better, and better than others, at work. The problem is knowing which methods are actually proven to work-and how you should act on them to get the best results.

Here’s how to make purposeful system change happen! The world faces a multitude of crises that demand transformative changes in how we live and do business. Yet a core question is...how to make purposeful transformation happen? Catalyzing Transformation shows the way through innovative organizing processes that anyone can use to catalyze purposeful whole system transformational change for a better world.

Change is everywhere and coming for us fast. This isn’t breaking news. Yet, despite knowing this -seeing the impact on our businesses and livelihoods - our human instinct is to resist. Instead of choosing change, we choose the status quo and ride it off a cliff. It needn’t be this way. What if we could see change as good?

On April 20, 1999, Billy Epperhart was taking a break to go fishing. That's when he received the call that two students had opened fire at Columbine High School. As the pastor of the nearest church to the school, Billy found himself thrust to the forefront of tragedy, broken people with lots of questions, and a whirlwind of media attention.

What’s Holding You Back from Change? Many people feel stuck, overwhelmed, and unsure how to move forward. Unstoppable breaks down the process of making meaningful and sustainable change into seven simple steps. Michelle Bonahoom, a speaker, author, and founder of VisionOne High Performance Group, shares the principles she has taught thousands of leaders over 20+ years to help you overcome obstacles and unlock your potential.

Organizational change can be a complex process, requiring guidance and support throughout in order to deliver the end product successfully. Unfortunately, 70% of businesses fail to deliver transformational change successfully, repeating familiar mistakes over and over again. The Art of Transformational Change: A Handbook for Managers and Leaders provides invaluable step by step advice on how to get it right.

आदतों की शक्ति (The Power of Habit) के जरिए न्यूयॉर्क टाइम्स के पुरस्कार विजेता बिजनेस रिपोर्टर चार्ल्स डुहिग हमें आदतों के वैज्ञानिक अध्ययन की एक ऐसी दुनिया में ले जाते हैं, जो न सिर्फ रोमांचकारी है बल्कि बेहद आश्चर्यजनक भी है।

In today's complex, highly competitive, global environment, those who will survive and thrive in this new world of work are individuals, teams, and organizations who can maintain high levels of accountability and remain focused on must-achieve desired results. Achieve with Accountability is your personal handbook for awakening your (or your team or organization's) inner confidence, drive, perseverance, determination, resolve, and can-do mindset.

Being rich is the aspiration of many. To be able to call yourself a millionaire and to have all the trappings of a wealthy lifestyle - top of the range cars, exotic vacations, and a luxurious home - is the pinnacle of achievement for people around the world. But not everyone manages to reach this goal, and the reasons are simpler than you may have imagined. The biggest reason why most people never reach the wealthy status they desire is that they have the wrong mind-set.

A sweeping leadership framework to institute clear and intentional actions throughout your organization so that people of all racial backgrounds are empowered to lead, collaborate, and excel at work.