Conflict Communication

Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial.

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.

From a leading DBT expert and the author of Stop Walking on Eggshells—which has helped nearly a million people successfully navigate their relationships with BPD sufferers—this workbook harnesses the power of DBT, the gold standard for treating BPD. You'll learn to better understand and empathize with your loved one's internal experiences and symptoms, and discover strategies to help you manage your own emotions and stay calm in stressful or upsetting situations.

The first half of the book will teach you what you need to say to get what you want. You will also learn how to respond to your spouse when he or she is frustrated, disappointed, or hurt. The last chapter will teach you how to combine all the skills in the book to resolve issue in your relationship for good. And every step of the way will bring you and your spouse closer together. You Can Turn Conflict into Closeness, and I'm going to show you how.

Is your relationship feeling distant? Are misunderstandings and conflicts leaving you feeling isolated and disconnected? If you’re looking for a clear, actionable path to rekindle the closeness you once shared, From Conflict to Closeness: The Couples Therapy Playbook is here to help. This interactive workbook is designed to help couples like you overcome emotional distance, rebuild trust, and improve communication to create lasting satisfaction.

In our default state, our brains constantly get in the way of effective communication. They are lazy, angry, immature, and distracted. They can make a difficult conversation impossible. But Andrew Newberg, M.D., and Mark Waldman have discovered a powerful strategy called Compassionate Communication that allows two brains to work together as one.

Popular recovery speaker Mary Pearl T talks about relationships and relates them, often humorously, to the traditions. Lots of great stories. Great fun.

Learn the secrets to building thriving relationships—even through the toughest conflicts! Are misunderstandings or recurring arguments creating distance in your relationships? Do disagreements leave you feeling frustrated, disconnected, or overwhelmed? Do you wish to resolve conflict with grace, compassion, and understanding? You've chosen the right book. Imagine confidently handling conflicts and knowing exactly how to express your needs while truly listening to others.

We've all done something wrong or made a mistake or insulted someone - even if by accident. We've all been hurt and wanted the other person to help us heal. It may be surprising, but the breaches themselves aren't the real problem; our inability to fix them is what causes us trouble. In A Good Apology, Dr. Molly Howes uses her experiences with patients in her practice, research findings, and news stories to illustrate the power and importance of a thorough apology. She teaches how we can all learn to craft an effective apology with four straightforward steps.

Do you know one of these men? The catch-me-if-you-can lover...Phil's romantic and passionate one minute, distant and cold the next. The deviously manipulative coworker or boss...Jack denies resenting Nora's rapid rise in the company, but when they're assigned to work together on a project, he undermines her. The obstructionist, procrastinating husband...Bob keeps telling his wife he'll finish the painting job he began years ago, but he never seems to get around to it. These are all classic examples of the passive aggressive man.

De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.

Are you constantly stressed by overwhelming demands? Does it feel like you can’t relax or get rid of stress? If so, you’re not alone. According to the Global Organization for Stress, 75 percent of Americans experienced moderate to high-stress levels in the past month. And even worse 89 percent of people complain about stress that causes serious damage to the physical and mental health.

Conflict at Work will show you how to step up to difficult issues and conflicts and get the results you need and want. Conflict at Work is different from any other self-help book because it provides you with an array of tools. You can build a plan that fits you perfectly and I promise that if you do, you will get the results you need and want. People miss opportunities every day to win at work. You don’t have to be one of those people. You can begin now living with less stress and performing at your best.

Do you wish there was a way to raise well-behaved children without punishment? Are you afraid the only alternative is being overly indulgent? With Positive Discipline, an encouragement model based on both kindness and firmness, you don't have to choose between these two extremes. Using these 49 Positive Discipline tools honed and perfected after years of real-world research and feedback, you'll be able to work with your children instead of against them.

Anxiety, Insecurity & Jealous can wreak absolute havoc on your relationship if left unchecked. Even the littlest of actions & issues can become HUGE fights when those issues are left bubbling & unresolved under the surface of your relationship. Luckily, you don't need to let this happen. In fact, inside this book you'll find actual practical exercises & activity you and your partner can start using today to begin your journey of resolving these issues and beginning your next chapter together.

Almost everything we want in life involves other people. Whether you want a better social life, a promotion at work, or a good romantic relationship, it all depends on the way you communicate. Lack of communication skills is exactly what ruins most peoples’ lives. Luckily, "communicating" is not only simple and straightforward but also easy to master, even if you’re shy, introverted or have social anxiety. This book will guide you on how you can quickly move through conversations, and express yourself in a manner that is conducive to relationship-building and productivity.

Have you ever found yourself in the middle of an argument with someone who just isn’t getting it? Most of us miss out on the visual emotive cues we see during direct interpersonal communication. Without these important context clues, we struggle to grasp the intent of the messenger and often the real meaning of the message. To make matters worse, our dependence on instant communication, like text messaging and email, has resulted in forgetting how to talk to one another in person.

Walking down the aisle is only the beginning of your story. When spouses get bored, fail to communicate, or struggle to balance parenting and marriage, marriage can feel like an impossible challenge, and spouses think the only solution is to end their story. You are human, and having marital issues is far from uncommon. Rather than feeling like a failure or rushing straight toward divorce, step back and think about what you can do to make things better.

Do you want to improve your relationships and productivity, all by simply changing your listening habits? You already understand the importance of quality communication. But good communication is built not on speaking but on listening. In 10 easy steps, you can go from being a poor listener to an excellent one. At each step, you’ll learn how to navigate the pitfalls of strained communication, transforming your ability to exchange accurate, complete information and deepen emotional understanding and connectedness.

In The Emotional Intelligence Skills Workbook, psychologists Matthew McKay and Stephanie Catella draw from emotion efficacy therapy (EET) and acceptance and commitment therapy (ACT) to offer a wealth of practical skills you can use to navigate difficult conversations effectively while maintaining your relationships. You'll learn what emotional intelligence (EI) is, and why strengthening it can help you overcome conflict with others.