Conflict Communication

Dialogue provides practical guidelines for one of the essential elements of true partnership - learning how to talk together in honest and effective ways. It reveals how problems between managers and employees, and between companies or divisions within a larger corporation, stem from an inability to conduct a successful dialogue.

Confident Parents, Confident Kids lays out an approach for helping parents - and the kids they love - hone their emotional intelligence so they can make wise choices, connect, and communicate well with others (even when patience wears thin), and become socially competent, confident human beings.

Un guide pratique et accessible pour communiquer de façon non-violente dans le cadre professionnel ! Que ce soit dans le cadre privé ou professionnel, nous sommes tous tôt ou tard confrontés à des tensions de nature variée. Les conflits sont d'ailleurs souvent chargés d'émotions. Mais comment donc faire abstraction de cela et instaurer un climat d'entente cordiale dans nos bureaux ? En adoptant un comportement approprié grâce aux principes de la "communication non-violente", peut-être parviendrez-vous à créer une dynamique positive et constructive entre vous et vos collègues.

In Healthy Conflict, Happy Couple, relationship expert Lisa Gray breaks down the neuroscience of conflict, examines family of origin learnings—beliefs, attitudes, or habits we learn in childhood from our own parents—and provides practical methods which can be employed in any situation to help you put an end to unproductive arguments.

Good friends and healthy friendships are crucial to women's well-being at every stage of life. But what happens when a friendship turns toxic? When a friend becomes hurtful or mistreats another? When a friend abandons another in a time of need? Here, Suzanne Degges-White and Judy Pochel Van Tieghem explore such toxic friendships and how women navigate the ups and downs as well as how broken friendships can be mended and bad friendships ended.

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations. Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.

There are different kinds of difficult people, and what you'll learn first in this audiobook is to recognize them for who they are. You won't be able to cure them, they would have to go into therapy most of the time to become better versions of themselves. But you'll also find your weapons to overcome the obstacles these aggressive, negative, or just silent people erect on your path. Working in stages to assess the situation and the profile of the difficult people you face, you'll be able to shield yourself and turn their shortcomings into an opportunity for both of you.

Often in our romantic relationships we long for deep connection, but we don't know how to communicate well, and sometimes even withhold what we're really thinking and feeling. As couples, we don't stop to think how important our conversations are. And we certainly don't understand that what we talk about and how we talk about them determine whether our relationships will thrive, flatline, or fail. In Fierce Love, Susan Scott guides couples through conversations that lead to deep connection and lasting commitment.

Conflict is going to be part of your life - as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won't make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyone involved but makes it a source of deep insight as well. Seasoned mediator Diane Hamilton provides the skill set you need to engage conflict with wisdom and compassion, and even - sometimes - to be grateful for it.

When you choose to become unfiltered and unafraid, YOUR LIFE WILL CHANGE. Looking at Rachel Luna today, you would never guess what she has been through. Both her parents died from AIDS, she survived a cancer diagnosis that upended her life, and she served for a decade in the United States Marine...

Are daily battles with your defiant child leaving you drained and overwhelmed? You're not alone. Parenting a child with Oppositional Defiant Disorder (ODD) can feel exhausting—but there is hope. The Oppositional Defiant Disorder Guide provides practical, compassionate tools to help you reduce conflict, communicate better, and rebuild connection in your home.

Transform Your Relationship in 12 Weeks - Proven by 250+ Couples Who Reignited Their Love Just Days. Are you stuck in the same arguments, feeling disconnected, or struggling to rebuild trust? This is your roadmap to a thriving relationship. With 7 proven exercises, you’ll master communication, resolve conflicts, and rekindle passion—starting today. Why this book?25+ Couple-Focused Exercises: Strengthen your bond with these partner-driven exercises that promote growth and healing, so you both thrive together.

Effective business communication is a skill that anyone can develop. From interview strategies to high-stakes negotiation tactics, 10 Skills for Effective Business Communication offers practical strategies to improve communication skills and help you succeed in your career. Equal parts research and actionable advice, this book applies effective strategies from the world’s most successful professionals to common workplace scenarios.

Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships.

Almost everything we want in life involves other people. Whether you want a better social life, a promotion at work, or a good romantic relationship, it all depends on the way you communicate. Lack of communication skills is exactly what ruins most peoples’ lives. Luckily, "communicating" is not only simple and straightforward but also easy to master, even if you’re shy, introverted or have social anxiety. This book will guide you on how you can quickly move through conversations, and express yourself in a manner that is conducive to relationship-building and productivity.

If you do a quick online search of toxic or narcissistic persons, the overwhelming advice you’ll find is to cut these people out of your life. But that’s easier said than done, especially if these people are family, colleagues, or other people with whom we live or work closely. We’ve all been around those people who can leave us feeling drained or a bit "off" after an encounter with them.

A Harvard-trained lawyer and mediator tells busy couples how to stop fighting and start communicating. Listeners will learn how to identify the bad verbal habits, instinctive responses, and emotional reasoning that can cloud judgment and ultimately lead to the deterioration of otherwise healthy relationships. With exercises, examples, and sample scripts, Puhn's modern voice presents simple five-minute strategies to create immediate, positive changes and provide long-lasting communication skills that couples can continually employ when faced with conflict.

A new and updated edition of the all-time bestselling book on marriage enhancement and divorce prevention. Since it was first published in 1994, Fighting for Your Marriage has been the bestselling book in its field. As in the original edition, the book offers invaluable advice on achieving better communication and problem-solving skills, using structured techniques to resolve conflicts, sharing a core belief system, understanding commitment and forgiveness, restoring intimacy, and more.