Difficult Work

The national bestseller from the host of CBC Radio’s White Coat, Black Art—now in paperback! In the high-pressure and complex setting of health care, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Doctors are learning art...

DIFFICULT DOESN'T MEAN IMPOSSIBLE We've all encountered them: the bullies, the wet blankets, the yea-sayers that never come through. More often than not, we're left fumbling for words, stumbling toward the door...frustrated, enraged or just plain depressed. Dr. Robert M. Bramson, a psychologist...

Jesus spoke to the people in beautiful parables and beatitudes to encourage and comfort but every teaching challenged every listener. What’s the hardest part about following Jesus? What teaching do you find particularly hard to live? Explore 40 of Jesus' most difficult teachings with Matthew Kelly. In a world that is confused about just about everything, the clarity of the Gospel is needed more than ever before. We are all being called to live the Gospel more fully than ever before.

Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Master workplace conflict and transform tough feedback into unshakeable team trust with this leadership playbook. Perfect for your morning commute, this audio guide replaces pre-meeting anxiety with calm, steady confidence. Stop dreading emotional reactions and start treating high-stakes...

Wouldn't it be nice if work stopped being something you dread and instead something you enjoy? If you're stressed and unhappy because of problems with a boss or colleague, you pay a price. Not only can your mental and physical health suffer, your nearest and dearest get sick of hearing about it.

The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not...

How do we make sense of our lives when our world seems to be falling apart?In this beautifully written guide, scholar and teacher Stephen Cope shows that crises don't have to derail us from our purpose-they can actually help us to find our purpose and step forward as our best selves.The Dharma...

Worry and dessert. Always on the menu at Hazard Middle School. Rourke is hoping for a perfect seventh grade year. Or at least one where his gut isn’t twisted in worry. But with crazy neighbors, a mysterious girl he has a crush on, and an unpredictable brother, what’s the chance of that? Especially when tragedy strikes.

Want to find a way to stop someone in your life from gaslighting you without having to struggle a day longer? Time to stand up for yourself, show the world your true worth, and be more than the difficult people ever thought you would be? You’re someone who has so much in life to give, which is why it’s such a puzzle that you think you’re worth nothing right now. Well, actually, it’s entirely understandable, given the pressure you’re constantly being put under by the actions of others.

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office---a difficult...

Being funny and approachable at work isn’t just about cracking jokes behind the water cooler. It’s an art form, my friend—a delicate balance where timing, context, and audience reception matter more than your last failed attempt at stand-up comedy. Your workplace antics can lighten the mood, engage your team, and turn dreadfully boring meetings into trendier talk shows.

Discover your communication style and elevate consciousness at work to build trust, strengthen collaboration, relieve stress, and improve well-being. Our work lives revolve around effective communication. It is essential for cultivating trust and team collaboration, as well as strengthening our...

Bloomsbury presents Still Born by Guadalupe Nettel, read by Rachel Schwab. Shortlisted for the 2023 International Booker Prize A profound novel about motherhood, friendship, and the power of community from “one of the leading lights in contemporary Latin American literature” (Valeria...

This book contains some proven techniques for managing yourself, as well as managing difficult people. If you gain a better understanding of yourself, build your confidence, and use these techniques, then you’ll make your life a whole lot easier.

Use mindfulness techniques to handle toxic stress in the workplace and to create your ideal professional experience from the inside out. While working in a particularly toxic environment, Karlyn Borysenko came to this liberating realization: she couldn't control other people, but she could...

An instant Wall Street Journal bestseller and “a joy to read” (Douglas Stone and Sheila Heen, authors of Difficult Conversations), Ask for More shows that by asking better questions, you get better answers—and better results from any negotiation. Negotiation is not a zero-sum game. It’s...

Read by the authors. An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work. In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for...

From boundary expert Terri Cole comes an empowering workbook featuring a wide variety of new practices, exercises, and encouragement. Our culture is finally recognizing the importance of having and maintaining strong personal boundaries. But were you ever taught exactly how to set healthy...

Master workplace conflict and protect your emotional boundaries to instantly stop toxic behavior in its tracks. If your morning commute is filled with anxiety over office politics, passive-aggressive emails, or micromanaging bosses, it is time to reclaim your peace. Transform a draining workday...