Management Problem Solving

As the former chief scientist of Express Scripts, a Fortune 25 health-care company dedicated to making the use of prescription medications safer and more affordable, Bob Nease is an expert on applying behavioral sciences to health care. Now, he applies his knowledge to the wider world, providing important practical solutions marketers, human resources professionals, teachers, and even parents can use to improve the behavior of others around them and get the positive results they want.

Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact.

Whether you run your own business or work for someone else, you’ve probably got a lot on your plate. Along with the portion of your work that you truly feel like doing comes a generous helping of things you’d rather not do. As consultants, Steve Levinson and Chris Cooper have seen countless clients struggle - and often fail - to do the many success-producing things they know they should do but don’t feel like doing. The Power to Get Things Done will teach you how to consistently turn your good intentions into action so that you can be as successful as possible.

Today when the competition, technology, and the economy are evolving faster than ever before, organizations and the people like us who work in them need a proven approach to help us adapt - and succeed. The key, according to Paul B. Brown, is to think like an entrepreneur, no matter what your position or industry. What works for the most successful entrepreneurs will work for us, Brown argues, whether we want to stay employed working for someone else or are thinking of going off on our own.

Hailed as "the female Jerry Maguire" by CNN, sports-agent-turned-entrepreneur Molly Fletcher reveals the winning secrets of fearless world-class achievers. Molly Fletcher knows a thing or two about making trades. As a sports agent, she's negotiated on behalf of champions such as Hall of Fame pitcher John Smoltz and seven-time PGA TOUR winner Matt Kuchar. As a top-tier speaker and consultant, she's helped energize companies worldwide.

Imagine if you could identify your business's most profitable customers, craft a better marketing strategy to communicate with them, and inspire them to buy more? Well now you can. And the best part is that you can do it using the data you already have. Today, everything we do creates data, and the volumes are enormous. Virtually every time someone views something online, enters search on Google, or even surfs the web on a smart phone, another chunk gets added to the trove of data.

All leaders face defining moments, crises that reveal their true character. Here, Sasha and his father, David, expand on Sasha's defining moment, recounted on The Moth podcast as "An Impossible Choice." Working in the violence-torn Congo, he was charged with evacuating a specific group of refugees. Then he and his colleague discovered a group of widows and orphans not on the rescue list. Leaving them behind would mean their deaths. Attempting to take them would jeopardize the entire mission.

Science confirms the distinction between the biological brain and the conscious mind. Each day, a game of mind versus matter plays out on a field defined by the problems we must solve. Most are routine, and don't demand a more mindful approach. It's when we're faced with more difficult challenges that our thinking becomes vulnerable to brain patterns that can lead us astray.

After an 11-year-old Kimberly Guilfoyle lost her mother to leukemia, her dad wanted her to become as resilient as she could be. He wisely taught her to build a solid case for the things she wanted. Creating a strong logical argument was the best way to ensure that she could always meet her needs. That childhood lesson led her to become the fearless advocate and quick-thinking spitfire she is today.

This book will help you to navigate conflict and make better decisions. As author Christi Scarrow points out, all of us have the opportunity to make decisions that count, whether in our professional or personal lives. To do so, we must become what Scarrow calls “Truth Warriors”. We must believe in ourselves, yet question our most firmly held assumptions and beliefs. We must know when to speak up and when to be quiet. In the end, says Scarrow, “making better decisions is about making your voice about our voice and your truth about our truth. Only then can we change the world.”

Infused with eye-opening insights and strategically practical tools, this book will help you understand and integrate the seven mindfulness habits that will empower you to rewrite your “high-performer pain” stories, recreate healthy boundaries between work and life, reduce your anxiety, depression, and exhaustion, realign with your values and create congruence, return your clarity, focus, and optimism, and more.

Across the world, key decisions are made by tiny coteries of political and business leaders. With enough talent, élan, and hard work, any of us can join them - so we are told. Follow key rules: be transparent; defer to bosses and clients; take responsibility; feedback is everything. Understand these, and the world is our oyster.

The media is saturated with images of leaders as powerful, headstrong individuals who are certain of their position and willing to do whatever it takes to achieve their organizational goals or personal ambitions. In reality, far too often, a leader’s ego gets in the way of sound decision-making, adversely affecting the organization and the individuals involved. This insightful book, based on cutting-edge research, advances a new model for understanding effective leadership.

The business world as we knew it will never be the same again. And in this time of crisis, leaders are looking for the best guidance and direction they can find. Leadership in a Time of Crisis offers a wide range of thought on the present COVID-19 pandemic from some of the world’s most effective consultants in all areas of employee and customer growth and engagement - considering the ramifications on people, on the healthcare system, on local, national, and global economies, and on our businesses.

Ever notice how no one likes to be sold, but most of us enjoy buying stuff? Where is the disconnect? In a business world that rapidly and exponentially adapts to change, our selling methods fail to keep up with human expectations. The Pirate's Guide to Sales uniquely blends years of selling concepts with real-world experience in a framework anyone can learn. We'd like you to think of it as a "pirate's guide" as it distills all the best research and real-world sales experiences in one easy, "how to" audiobook with lessons from only the best!

All companies face the same challenge - how to change to compete in a digital economy. Planting Light Bulbs highlights that the answer is not in technology, but in a change of thinking. Globally recognized digital expert Neil Gray illustrates how all organizations can reinvigorate and navigate their methodologies to succeed in the digital world.

Being a responsive leader means playing to win. Responsive leadership can thrive anywhere, unlike systematic leadership. The latter imposes methods and laws; principles govern action. In contrast, responsive leadership is a living, changing set of traits and skills that adapts to new people and environments. You may have an impressive grasp of how to influence, inspire, and build teams, but you must know how to adapt your abilities to each new organization, or to changes within the organization - new board members, new staff members, new shareholders.

It has never been harder to see what's happening around us, interpret information efficiently, and develop strategies that are executed in a successful way. This is partly down to the speed of change and also down to the mindset about change that is common amongst large and small companies. To them, change is seen as the enemy. This book proposes a role reversal and gives people a brand new methodology as a practical guide in how to use change as a fueling mechanism to generate outstanding business success.

Detonate explains how organizations built up bad habits, identifies which ones masquerade as "best practices", and suggests alternatives that can contribute to winning in the marketplace. With a focus on optimism and empowerment, it focuses on an approach and mindset which are critical to successfully compete in an era characterized by profound technological advances and uncertainty.

We can't predict the future, yet we do it all the time. We organize projects, events, days, weeks, and years. We plan to buy a home, build a career, travel, get married, raise children, teach a class, retire, or get in shape. Our ability to model the world as it is and might be is a gift, but mental time travel is also really hard. Fortunately, since planning is a skill, everyone from playful improviser to rigorous planner can greatly improve, if they are ready to learn.