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Calming the Chaos
- My Life as a Crisis Negotiator in the Suburbs of St. Louis
- Narrated by: John Harrison Gass
- Length: 2 hrs and 34 mins
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Calming the Chaos
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Publisher's Summary
Calming the Chaos is a compelling and insightful guide that delves into the art and science of crisis negotiation. Drawing upon real-life experiences, this book takes readers on a gripping journey into the high-stakes world of crisis negotiation, where the power of effective communication can mean the difference between life and death.
Written by a seasoned expert in the field, Calming the Chaos explores the core principles and strategies essential for successful crisis negotiation. This book addresses the ethical dimensions of crisis negotiation, emphasizing the importance of upholding human rights, preserving dignity and finding peaceful resolutions whenever possible. It tackles the delicate balance between negotiation and tactical operations, offering practical advice on when to employ force as a last resort and how to minimize harm in high stakes situations.
In a world where crises are becoming increasingly complex and unpredictable Calming the Chaos provides an indispensable roadmap for mastering crisis negotiation, offering knowledge, tools, and confidence needed to navigate the most challenging situations successfully.