Listen free for 30 days
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wish list failed.
Follow podcast failed
Unfollow podcast failed
Buy Now for $35.09
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
You may also enjoy...
-
Get Different
- Marketing That Can't Be Ignored!
- Written by: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 6 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Many business owners are frustrated because they feel invisible in a crowded marketplace. They know they are better than their competitors, but when they focus on that fact, they get little in return. That's because, to customers, better is not actually better. Different is better. And those who market differently, win. In his new marketing book, Mike Michalowicz offers a proven method to position your business, service, or brand to get noticed, attract the best prospects, and convert those opportunities into sales.
-
-
Being different
- By Mimo S. on 2024-01-27
Written by: Mike Michalowicz
-
All In
- How Great Leaders Build Unstoppable Teams
- Written by: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 7 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
It’s never been harder building successful teams. With challenges of work-from-anywhere, flex-schedule and generational divides, business leaders bend over backwards searching for solutions that work. They’ve tried everything from food perks and ping pong tables to endless team-building exercises and training—but nothing sticks. Now, in his long-awaited book for leaders at all levels, bestselling author Mike Michalowicz reveals his proven formula to build an unstoppable team for any work environment.
-
-
I’m going all in on my team!
- By Ali Turton Photography on 2024-01-05
Written by: Mike Michalowicz
-
Social Media Success for Every Brand
- The Five StoryBrand Pillars That Turn Posts into Profits
- Written by: Claire Diaz-Ortiz, Donald Miller - foreword
- Narrated by: Jackie Dorman, Donald Miller - foreword
- Length: 4 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
Apply the seven universal elements of powerful stories to dramatically improve how you connect with customers and grow your business through social media channels.
-
-
It's a good one
- By Mr Harries on 2020-02-21
Written by: Claire Diaz-Ortiz, and others
-
Never Lose an Employee Again
- The Simple Path to Remarkable Retention
- Written by: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come.
Written by: Joey Coleman
-
Fix This Next
- Make the Vital Change That Will Level Up Your Business
- Written by: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 6 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
From Mike Michalowicz, the author of Profit First, Clockwork, and The Pumpkin Plan, comes the ultimate diagnostic tool for every entrepreneur.... The biggest problem entrepreneurs have is that they don't know what their biggest problem is. If you find yourself trapped between stagnating sales, staff turnover, and unhappy customers, what do you fix first? Every issue seems urgent—but there's no way to address all of them at once. The result? A business that continues to go in endless circles putting out urgent fires and prioritizing the wrong things.
-
-
Very good!
- By Sarah on 2022-09-11
Written by: Mike Michalowicz
-
Giftology
- The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention
- Written by: John Ruhlin
- Narrated by: Drew Birdseye
- Length: 2 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Radical generosity is the against-the-grain secret weapon of real influencers, and it will allow you to boost referrals, retention rates, and ROI like few other strategies. But be warned, gifts with strings attached backfire. There is a right, and wrong, way to give. John Ruhlin has gifted on behalf of everyone from Forbes Magazine to the Fortune 500, and his tactics lead to appreciative responses and wide-open check books. Give wholeheartedly to Giftology and reap the rewards of an expanding business and fruitful relationships, professional and personal alike.
-
-
Great book
- By Susan Norton on 2023-11-23
Written by: John Ruhlin
-
Get Different
- Marketing That Can't Be Ignored!
- Written by: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 6 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Many business owners are frustrated because they feel invisible in a crowded marketplace. They know they are better than their competitors, but when they focus on that fact, they get little in return. That's because, to customers, better is not actually better. Different is better. And those who market differently, win. In his new marketing book, Mike Michalowicz offers a proven method to position your business, service, or brand to get noticed, attract the best prospects, and convert those opportunities into sales.
-
-
Being different
- By Mimo S. on 2024-01-27
Written by: Mike Michalowicz
-
All In
- How Great Leaders Build Unstoppable Teams
- Written by: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 7 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
It’s never been harder building successful teams. With challenges of work-from-anywhere, flex-schedule and generational divides, business leaders bend over backwards searching for solutions that work. They’ve tried everything from food perks and ping pong tables to endless team-building exercises and training—but nothing sticks. Now, in his long-awaited book for leaders at all levels, bestselling author Mike Michalowicz reveals his proven formula to build an unstoppable team for any work environment.
-
-
I’m going all in on my team!
- By Ali Turton Photography on 2024-01-05
Written by: Mike Michalowicz
-
Social Media Success for Every Brand
- The Five StoryBrand Pillars That Turn Posts into Profits
- Written by: Claire Diaz-Ortiz, Donald Miller - foreword
- Narrated by: Jackie Dorman, Donald Miller - foreword
- Length: 4 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
Apply the seven universal elements of powerful stories to dramatically improve how you connect with customers and grow your business through social media channels.
-
-
It's a good one
- By Mr Harries on 2020-02-21
Written by: Claire Diaz-Ortiz, and others
-
Never Lose an Employee Again
- The Simple Path to Remarkable Retention
- Written by: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come.
Written by: Joey Coleman
-
Fix This Next
- Make the Vital Change That Will Level Up Your Business
- Written by: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 6 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
From Mike Michalowicz, the author of Profit First, Clockwork, and The Pumpkin Plan, comes the ultimate diagnostic tool for every entrepreneur.... The biggest problem entrepreneurs have is that they don't know what their biggest problem is. If you find yourself trapped between stagnating sales, staff turnover, and unhappy customers, what do you fix first? Every issue seems urgent—but there's no way to address all of them at once. The result? A business that continues to go in endless circles putting out urgent fires and prioritizing the wrong things.
-
-
Very good!
- By Sarah on 2022-09-11
Written by: Mike Michalowicz
-
Giftology
- The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention
- Written by: John Ruhlin
- Narrated by: Drew Birdseye
- Length: 2 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Radical generosity is the against-the-grain secret weapon of real influencers, and it will allow you to boost referrals, retention rates, and ROI like few other strategies. But be warned, gifts with strings attached backfire. There is a right, and wrong, way to give. John Ruhlin has gifted on behalf of everyone from Forbes Magazine to the Fortune 500, and his tactics lead to appreciative responses and wide-open check books. Give wholeheartedly to Giftology and reap the rewards of an expanding business and fruitful relationships, professional and personal alike.
-
-
Great book
- By Susan Norton on 2023-11-23
Written by: John Ruhlin
-
The Toilet Paper Entrepreneur
- The Tell-it-Like-it-is Guide to Cleaning Up in Business, Even if You Are at the End of Your Roll
- Written by: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 4 hrs and 52 mins
- Unabridged
-
Overall
-
Performance
-
Story
"Never started a company before? Struggling with little or no cash? Have no experience, no baseline to judge your progress against? Thank God! You've got a shot at making this work." So says Mike Michalowicz, author of The Toilet Paper Entrepreneur, a business book that is so uniquely useful, so raw and entertaining, it reads like the brainchild of Steve Jobs and Chris Rock.
-
-
100 business books in 1!
- By Crystal Hart on 2019-12-26
Written by: Mike Michalowicz
-
Vivid Vision: A Remarkable Tool for Aligning Your Business Around a Shared Vision of the Future
- Written by: Cameron Herold
- Narrated by: David DeVries
- Length: 2 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Many corporations have slick, flashy mission statements that ultimately do little to motivate employees and less to impress customers, investors, and partners. But there is a way to share your excitement for the future of your company in a clear, compelling, and powerful way, and entrepreneur and business growth expert Cameron Herold can show you how.
-
-
An essential tool for anyone aiming to realize great things in life!
- By Isabelle on 2023-11-28
Written by: Cameron Herold
-
Business Made Simple
- 60 Days to Master Leadership, Sales, Marketing, Execution, Management, Personal Productivity and More
- Written by: Donald Miller
- Narrated by: Donald Miller
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
It’s hard to be successful without a clear understanding of how business works. These 60 daily entries from New York Times best-selling author Donald Miller focus on the tangible skills it takes to offer extreme value to your organization while building your company, your career, and your legacy.
-
-
Failing to get this book will cost you more than you likely already owe
- By Alex Kazam on 2022-04-30
Written by: Donald Miller
-
Building a StoryBrand
- Clarify Your Message So Customers Will Listen
- Written by: Donald Miller
- Narrated by: Donald Miller
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services.
-
-
A giant ad for their product.
- By Brian Middleton on 2018-04-09
Written by: Donald Miller
-
They Ask, You Answer
- A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
- Written by: Marcus Sheridan
- Narrated by: Marcus Sheridan
- Length: 9 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
They Ask, You Answer is a straightforward guide filled with practical tactics and insights for transforming your marketing strategy. This new edition has been fully revised and updated to reflect the evolution of content marketing and the increasing demands of today's internet-savvy buyers.
-
-
Strong Initial SEO Content & Strategy Principles.
- By Anonymous User on 2023-10-15
Written by: Marcus Sheridan
-
Superfans
- The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
- Written by: Pat Flynn
- Narrated by: Pat Flynn
- Length: 5 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? But as entrepreneurs, we have to remember that there are people behind all that data. People who are looking to us to be a leader, to give advice, and to care. In this dog-eat-dog world, these are the people who are looking for someone who they can trust and who they know have their best interests in mind.
-
-
A Super book and Super read
- By Anonymous User on 2023-08-17
Written by: Pat Flynn
-
Ready, Fire, Aim
- Zero to $100 Million in No Time Flat
- Written by: Michael Masterson
- Narrated by: Sean Pratt
- Length: 12 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you had the opportunity to work where, when, and with whom you wanted - all while getting paid very well - would you take it? Self-made multimillionaire and best-selling author Michael Masterson did, and with Ready, Fire, Aim he'll show you how to do the same.
-
-
Best book for entrepreneurs
- By Amadou on 2023-07-18
Written by: Michael Masterson
-
Clockwork, Revised and Expanded
- Design Your Business to Run Itself
- Written by: Mike Michalowicz, Gino Wickman - foreword
- Narrated by: Mike Michalowicz, Johnathan McClain
- Length: 8 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you're like most entrepreneurs, you started your company so you could be your own boss, make the money you deserve, and live life on your own terms. In reality, you're bogged down in the daily grind, constantly putting out fires, answering an endless stream of questions, and continually hunting for cash.
Written by: Mike Michalowicz, and others
-
Stories That Stick
- How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
- Written by: Kindra Hall
- Narrated by: Kindra Hall
- Length: 7 hrs and 15 mins
- Unabridged
-
Overall
-
Performance
-
Story
Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies. Telling these stories well is a simple, accessible skill anyone can develop. With case studies, company profiles, and anecdotes backed with original research, Hall presents storytelling as the underutilized talent that separates the good from the best in business.
-
-
Diamond in the Rough
- By C. L. Aingworth on 2020-05-12
Written by: Kindra Hall
-
Launch (Updated & Expanded Edition)
- How to Sell Almost Anything Online, Build a Business You Love, and Live the Life of Your Dreams
- Written by: Jeff Walker
- Narrated by: Jeff Walker
- Length: 9 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
From the creator of Product Launch Formula: a new edition of the number one New York Times best-selling guide that's redefined online marketing and helped countless entrepreneurs make millions. The revised and updated edition of the number one New York Times best seller Launch will build your business - fast. Whether you've already got an online business or you're itching to start one, this is a recipe for getting more traction and a fast start.
-
-
Mind blowing Strategies
- By Amazon Customer on 2021-08-09
Written by: Jeff Walker
-
How to Take Smart Notes
- One Simple Technique to Boost Writing, Learning and Thinking - for Students, Academics and Nonfiction Book Writers
- Written by: Sonke Ahrens
- Narrated by: Nigel Fyfe
- Length: 5 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
The key to good and efficient writing lies in the intelligent organization of ideas and notes. This book helps students, academics, and nonfiction writers to get more done, write intelligent texts, and learn for the long run. It teaches you how to take smart notes and ensure they bring you and your projects forward.
Written by: Sonke Ahrens
-
How to Grow Your Small Business
- A 6-Step Plan to Help Your Business Take Off
- Written by: Donald Miller
- Narrated by: Donald Miller
- Length: 5 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Using the exact steps you’ll learn in this book, Donald Miller grew his small business from four employees working out of a basement to a 15 million dollar operation, increasing revenue sixfold in just six years. As Miller grew his own business from the ground up, he realized nobody had put together a simple, step-by-step playbook for growing a business. That book didn’t exist. Until now. In this book, you’ll learn the 6 steps to grow a successful small business and create a playbook to implement them—your Flight Plan.
-
-
Great listen for baby entrepreneurs
- By Pink Posh Fox on 2023-05-17
Written by: Donald Miller
Publisher's Summary
Popular speaker and consultant Joey Coleman talks to companies all over the country about how to turn a one-time purchase into a lifelong customer.
Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale. During that brief window, as quickly as the customer experiences joy, euphoria, and excitement, buyer's remorse sets in. Twenty to 70 percent of newly acquired customers won't make another purchase because a company neglected them at the exact moment they needed affirmation.
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership. For instance:
- In the "Acclimate" stage, customers need language or totems that make them feel like part of a tribe. Take the software group that had to teach nontechnical users a fairly complex installation process. They turned the installation manual into beautiful puzzle that could be displayed when completed.
- In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognition. For instance, Sephora's VIB Rogue member welcome gift is a metallic card (private recognition) and a members-only shade of lipstick (for public display).
- By the final stage, "Advocate", customers have embraced tribal membership and are primed to offer powerful referrals. That's why Dropbox waits until a free trial has expired before offering hefty bonuses for referrals.
Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies to increase customer loyalty that listeners can customize based on industry and company size. His methodology has been incorporated by Hyatt Hotels, Zappos, and NASA to huge success. It requires minimal financial investment and will be fun for teams to implement. This audiobook is required listening for managers as well as for sales and marketing teams looking for nuts-and-bolts direction.
What the critics say
“Joey's fanatical commitment to sales and customer experience has impressed me for many years. In this book, he spills his secrets and promises to create a massive shift in your company’s bottom line - and he even guarantees it!” (Chris Guillebeau, New York Times best-selling author of Side Hustle and The $100 Startup)
“Joey offers a balanced approach for forming incredible customer relationships without sacrificing the bottom line. Never Lose A Customer Again is the best (and most useful) book I've read in years.” (Michael Port, New York Times and Wall Street Journal best-selling author of Steal the Show)
“Gift this to every business owner you know; it's the detailed, how-to guide for today's customer relationships. Recommended!” (Jay Baer, founder of Convince & Convert and author of Hug Your Haters)
More from the same
Author:
Narrator:
What listeners say about Never Lose a Customer Again
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Nick Burdock
- 2021-01-27
Learning to start over
This book has made our whole CS team rethink our customer experience from the ground up. after rating most of the 8 steps fairly low, we realized we needed to put many new steps into our process and also create more connections with the client starting with the sale. It won't be a short process to make these changes, but with all the insight we have been given, we have a good start to improving our process. We even sent out our first gifts to some select client and they all loved them!
The book is engaging and encourages you to take an honest look through your whole process and find places that you initially didn't think needed improving. I'd recommend this to any sales and CS team to start looking at how you should establish and maintain a relationship with all of your clients.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
1 person found this helpful
-
Overall
-
Performance
-
Story
- Amazon Customer
- 2019-09-26
A MUST FOR EVERY ENTREPRENEUR
I NEVER EVER LISTENED TO SUCH A HIGHLY INFORMATIVE ACTIONABLE ENJOYABLE BOOK
I already read many many books, and the first time I'm blown away, I went through the entire thing twice, and applying it.
I'm planning to review it once a year to raise the bar in my company.
THANKS JOEY FOR SHARING SUCH AN AMAZING WORK
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
1 person found this helpful
-
Overall
-
Performance
-
Story
- GrizzlyWolf
- 2019-07-31
A Must read for any business owner
Own a business? This book is for you. It ties together all known concepts in an easy to read story.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
1 person found this helpful
-
Overall
- JP Levesque
- 2019-06-24
Every business owner should listen to this book!
Every business owner should listen to this book!
I would consider it mandatory for entrepreneurs.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
1 person found this helpful
-
Overall
-
Performance
-
Story
- Ulf Lonegren
- 2022-12-06
Good information, but kind of a slog to listen through
Honestly, great material. But nothing so awe inspiring that I was excited to keep reading. There were moments of interesting insights and information though. Putting these learnings into practice will be the hard part.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Jackie
- 2022-11-25
Great book
Such a good book! I learned so much on how to create a better customer experience!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Matt Lessard
- 2021-10-22
Great even for an ex « not a fan of customer service » person
Just finished the audiobook and wow! Can’t wait to start the process of what I just learned… this is the kind of book that can truly make your business rise!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Jasper G
- 2021-01-27
Already Applying NLACA's Framework to Enhance CX
Joey Coleman's book has been a tremendous resource for my Customer Success team to lean on and learn from. With data-backed use cases and stories, NLACA provides extremely insightful knowledge, best practices, and the framework to transition any average customer into a loyal advocate.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Anonymous User
- 2021-01-21
Joey C. changed the way we look at our customers
I don't really know where to begin! I was skeptical reading this book at first, solely because I thought we were already leaps and bounds above where we should be when it comes to customer satisfaction/retention. Unreal to find out how wrong I was (and not just be told I was wrong, but actually SEE the results when changes are made).
Joey has inspired our company to make some drastic, but exciting changes, in how we approach our customers. Every interaction has purpose and an emotional connection, and we have some great ways to say "Thanks for being awesome!" now instead of just an email.
If you think you're doing great, you're not. And if you're think you're not, it's time to read this book.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- yousof youosfi
- 2020-02-15
not bad but still worth it
it was ok it is not for all the business but still worth the price
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!