Épisodes

  • Resolve Guest Complaints Gracefully-Turning B&B Challenges into Wins-032
    May 23 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Discover how your B&B can turn guest complaints into 5-star experiences! 🌟 From real-time feedback to tailored resolutions, see why our guests leave happier and keep coming back.

    #Resolve Guest Complaints #Resolve B&B Guest Complaints #GuestSatisfaction #HospitalityManagement #BedAndBreakfastLife #CustomerFeedback #HotelComplaintHandling #GuestLoyalty #BnBExperiences #HospitalityTrends #CustomerServiceExcellence #TravelHospitality


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2024/05/resolve-guest-complaints-gracefully-turning-bb-challenges-into-wins-032

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    6 min
  • Transform Guest Interactions with Effective BnB Communication Strategies-031
    May 16 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Ever wondered how a Bed and Breakfast offers such warm, personalized service? We're peeling back the curtain to show you the magic behind our communication style that keeps guests coming back. 🗣️

    #BnBCommunicationStrategies #EffectiveCommunicationStrategies #BedAndBreakfastTips #GuestCommunication #HospitalitySuccess #PersonalizedService #BnBExperience #EffectiveCommunication #HospitalityTech #GuestEngagement #CustomerSatisfaction #BnBHosts

    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2024/05/transform-guest-interactions-with-effective-bnb-communication-strategies-031

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    7 min
  • How Can Mastering Verbal and Non-Verbal Cues Transform Your Guest Experience?-030
    May 9 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Ever felt like your hotel's communication could use a touch of magic? Watch our video to learn how simple changes in your approach can make a massive difference in guest satisfaction and loyalty. Dive in to find practical tips that will set your property apart from the rest! 🌟

    #Guest Experience #HospitalityCommunication #GuestExperience #HotelManagement #CustomerSatisfaction #NonVerbalCues #CulturalSensitivity #GuestLoyalty #HotelStaffTraining #ImprovingGuestInteractions #HospitalityIndustryTrends

    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2024/05/how-can-mastering-verbal-and-non-verbal-cues-transform-your-guest-experience-030

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    6 min
  • How Can B&B Owners Continuously Improve to Meet Changing Guest Expectations?-029
    May 2 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    🌟 Ever wonder how a B&B stays ahead of guest expectations? 📈 Watch our new video to see the magic behind the scenes. We cover how we use your feedback to continuously enhance our services, ensuring your stay is nothing short of perfect.


    #GuestExpectations #BedAndBreakfastLife #BnBTech #HospitalityTrends #SustainableBnB #BnBImprovements #LuxuryBnB #BnBFeedback #BnBTraining #BnBSeasonalDecor


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2024/05/how-can-bb-owners-continuously-improve-to-meet-changing-guest-expectations-029

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    6 min
  • Why Personalizing Guest Experiences Is the Secret Ingredient to Vacation Rental Success-028
    Apr 25 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    🌟 Turn your B&B's guest reviews into a roadmap for success! Our new video explores effective techniques to harness feedback, improve your services, and elevate your property's reputation. Find out how to respond to reviews, implement changes, and showcase your commitment to excellence. #CustomerSatisfaction #BnBImprovement #HospitalityExcellence Join us and transform feedback into your B&B's strongest asset!


    #BedandBreakfastFeedback #BnBReviews #HospitalityFeedback #GuestExperience #ReviewManagement #BnBSuccess #OnlineReputation #HospitalityGrowth #GuestSatisfaction #BnBMarketing #FeedbackOpportunity


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/transform-your-bed-and-breakfast-feedback-into-fortunes-028

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    6 min
  • Turning Guest Feedback Into Gold-Strategies For B&B Owners-027
    Apr 18 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Embrace a culture of continuous improvement by integrating guest feedback into every aspect of your B&B. 🔄 Your commitment to excellence doesn't go unnoticed. #InnovationInHospitality

    #Guest feedback #GuestFeedbackMatters #BnBExperience #HospitalityExcellence #GuestSatisfaction #FeedbackDrivenHospitality #BnBInsights #EnhancedGuestExperience #HospitalityTrends #BnBImprovement #PersonalizedHospitality


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/turning-guest-feedback-into-gold-strategies-for-bb-owners-027

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    7 min
  • From Good to Great-How Anticipating Guest Needs Can Set Your B&B Apart-026
    Apr 11 2024

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    💡 Transform Guest Stays by Mastering the Art of Anticipation! 💡
    Anticipating guest needs isn't just about being attentive; it's about creating a bespoke experience that resonates on a personal level. Find out how to implement this game-changing approach in your B&B and see the difference it makes in guest satisfaction and loyalty.

    #Anticipating Guest Needs #Anticipating B&B Guest Needs #ProactiveHospitality #AnticipateGuestNeeds #BBGuestExperience #GuestSatisfaction #BBServiceExcellence #EnhanceBBStays #BBGuestLoyalty #HospitalityEmotions #BBIndustryTips #GuestFeedback

    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/from-good-to-great-how-anticipating-guest-needs-can-set-your-bb-apart-026

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    7 min
  • How To Exceed Guest Expectations With Superior BnB Amenities-025
    Apr 4 2024

    Discover the key elements that can transform a guest's stay from good to unforgettable. Our latest article dives into the must-have comforts and amenities that today's B&B guests are looking for. Learn how to enhance guest satisfaction and keep them coming back for more. 🏡💼

    #BnBAmenities #BnBComforts #GuestSatisfaction #BnBAmenities #EnhanceBnBExperience #AttractGuestsBnB #RetainGuestsBnB #BnBExperience #MemorableBnBStays #InnovativeBnBAmenities #BnBGuide

    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://keystonehpd.com/how-to-exceed-guest-expectations-with-superior-bnb-amenities-025

    Serious about taking your business to the next level? Sign up for the “Inn-side Track: Mastering Your B&B Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/inn-side-track-mastering-your-bb-business/

    Grab your copy of the “Crafting the Perfect Stay: 25 Essential Insights for Bed and Breakfast Owners” PDF.
    https://keystonehpd.com/beds-breakfasts-business-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    Facebook: https://www.facebook.com/groups/bedbreakfastbusiness

    LinkedIn: https://www.linkedin.com/groups/8892038/

    Instagram: https://www.instagram.com/bedsbreakfastsandbusiness/

    Listen to The Hospitality Property School PODCAST here
    https://bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    8 min