This week's guest Bonnie Watson shares how prioritizing self-care habits formed the foundation for her success as an entrepreneur, business leader, wife and mother. She discusses developing a "pyramid model" where strong personal routines like therapy, sleep and time management are at the base to support everything above.

Bonnie also struggled with balancing technology use and being fully present with her family. She and Matthew Osborn discuss implementing boundaries like limiting phone time to focus on engaging conversations during meals and quality time together.

As a CEO, Bonnie emphasizes the importance of mental health, resilience and compassion. She promotes diverse perspectives and empathy in her organization through the traction model of accountability and regular check-ins.

Takeaways:

• The base of the pyramid of n to self-care habits like sufficient sleep, therapy, and time management is crucial for success in business and personal life.
• Setting boundaries around technology and phone use can help increase quality time and engagement with family.
• Implementing accountability systems like the traction model can foster communication, diverse perspectives, and a cohesive organizational culture.
• Having empathy for others and listening without judgment can strengthen relationships both at work and home.
• Separating work and personal domains through clear boundaries is important for maintaining balance and a healthy partnership, especially when working with a spouse.
• Approaching lending with a focus on an entrepreneur's character over traditional credit signals can open doors for underserved small business communities.

Resources:

• Energize Colorado - Nonprofit that provides lending for small businesses in Colorado

‍Connect with Bonnie:

• LinkedIn

Learn more at stackinghabits.com or follow our habit adventures on Instagram.

How will AI transform customer support over the next few years? Tygh Walters from SellerSmile joins us this week to explore this topic. His company provides outsourced eCommerce customer support for clients across a wide range of industries. We dig into the "touchiest" aspects of customer support: money, time, and respect. Lastly, we discuss what it means to bring human elements into the realm of serving customers. Enjoy this futuristic discussion that is grounded in qualities that humans will ALWAYS desire.

Takeaways:

• Customizing customer service approaches like tone and language for different client demographics and businesses is important.
• AI may eventually be able to handle transactional customer interactions, but human empathy and relationships will always be valuable and necessary.
• While focusing on customer service, don't forget to care for your own team by hiring enough people to spread the workload and prevent burnout.
• When creating SOPs for your team, make them detailed enough that a company in another state could read your documentation and get up to speed quickly and accurately.
• In light of AI and new technologies, continue to invest in your human relationships.

Resources:

• The Lean Startup, by Eric Ries
• The E-Myth Revisited, by Michael Gerber

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Connect with Tygh Walters:

• LinkedIn
• Twitter (X)
• sellersmile.com

Learn more at stackinghabits.com or follow our habit adventures on Instagram.

This interview features Wes Piatt and Chris "Switch" Roness discussing their work helping veterans and men through difficult times using community and shared experiences. Wes shares his personal struggles with mental health during the pandemic and how connecting with others through social media led to the creation of WeBus. Chris talks about developing the You M.A.T.R. system drawing from his military background to help veterans reconnect and prepare for crises. Both emphasize the importance of vulnerability, shared stories, and connecting trusted friends through platforms like Marco Polo. They discuss the value of mentorship and how their programs aim to support men for generations.

Takeaways:

• Developing a group of 5 trusted "lifeguard" friends is important for emotional support, with at least one of them local to you.
• Tracking habits and goals, even with simple paper tools, helps with consistency and identifying areas for improvement.
• Serving others and focusing outward even during personal struggles can lead to purpose and an abundant life.
• Social platforms like Marco Polo can effectively connect geographically distant friends for mutual support.
• Practical tips like introducing friends based on a shared relationship can help connect diverse groups.

‍Connect with the guests:

• Wes Piatt
  • Instagram: @wespiatt2013
  • Email: webusign@gmail.com
• Chris Roness
  • Website: chrisroness.com
  • Email: chris@chrisroness.com

Learn more at stackinghabits.com or follow our habit adventures on Instagram.