Episodes

  • The power of the outsider

    The power of the outsider
    Mar 27 2024
    Introduction: Welcome to the SuperStar Communicator podcast! In today's episode, we delve into "The Power of the Outsider" with our special guest, Samuel Kasumu. Tune in as we navigate through these challenges and explore the incredible insights that Samuel brings to the table. Samuel is a remarkable social entrepreneur, commentator, and strategist, having served as a special adviser to Prime Minister Boris Johnson, focusing on civil society and communities. As the most senior black adviser in government, he has been instrumental in setting up initiatives to support the progression of Britain's black and minority ethnic population. Samuel's experiences and perspectives shed light on the true power that lies in standing outside the norms and challenging the status quo. Join us as we uncover the strategies, psychology, and importance of outsiders in shaping our societies, organizations, and politics. Let's dive into this captivating conversation with Samuel Kasumu on "The Power of the Outsider". Key points from the interview 03:06 Accidental achievement: record-breaking votes for student. 05:34 Privileged people have most access, not smarts. 12:32 Outsiders can use their uniqueness as advantage. 14:21 Challenging to be heard, utilize value. Overcoming biases, building allies, communicating goals. Flourishing may require leaving. 19:18 Values need stretch; cultures don't happen randomly. Embrace diversity, encourage respectful disagreements. Culture starts at the top. 29:17 Inclusion, standards, purpose, direction, diversity, power, dominance Download the transcript of the interview Samuel Kasumu is an award-winning social entrepreneur, commentator, and strategist. Until his resignation in April 2021, Samuel Kasumu was the most senior Black advisor in government and served as Special Advisor to Boris Johnson on the Civil Society and Communities brief. His work included leading on the cross-government vaccine deployment, and while under former Prime Minister Theresa May he was a member of the Race Disparity Audit Advisory Board. Samuel is the founder of Inclusive Boards, an executive headhunting firm specialising in non-executive board appointments across sectors. Samuel has been involved in setting up and growing a number of initiatives to support the progression of Briton's black and minority ethnic population, including a student network connecting peers with employers and a campaign that supported over 8000 start-up businesses. He has won numerous awards for his work including Barclays Business Enterprise Award, the CBI's Young Star of Enterprise Award, and Entrepreneur Champion of the Year. SuperStar Communicator Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: · masterclasses, · facilitate workshops, · deliver speeches – · face to face and virtually · coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
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    35 mins
  • Navigating Cross-Cultural Communication

    Navigating Cross-Cultural Communication
    Nov 29 2023
    Welcome back to another episode of the Superstar Communicator podcast, where we delve into the fascinating world of cross-cultural communication. In today's episode, our hosts, Susan Heaton-Wright and Nick Simon, are joined by special guest Michael Gates, a renowned authority on understanding different cultures. Michael brings over 30 years of experience in the field of cross-culture, and in this episode, he shares valuable insights on mastering cross-cultural communication. Throughout the episode, Michael shares two real-life examples related to air travel that highlight the challenges and nuances of intercultural communication. From a delay caused by bad weather to a situation involving a Russian and a German passenger, these stories provide a glimpse into the complexities of cross-cultural interactions. But it's not just about air travel; Michael takes a deeper dive into the various cultural communication styles and how they impact our interactions. From linear professions like engineering and accounting to multi-active professions such as sales and marketing, he explores how different cultural backgrounds shape our communication strategies. Furthermore, Michael delves into the dangers of stereotyping and generalizations, recounting personal experiences teaching about India and challenging prevailing misconceptions. He emphasizes the importance of cultural assessment, teamwork, and effective communication in international projects. Join us as we explore the intricacies of cross-cultural communication and learn valuable strategies for navigating diverse cultural landscapes. Get ready for an enlightening conversation filled with practical tips and captivating stories. Let's dive right in!   Michael Gates is owner of Michael Gates CrossCulture and an associate fellow at the Said Business School, University of Oxford. He has been in the field of cross-culture for more than 30 years, following 5 years in radio in Manchester, and a couple of years teaching communication skills.     Key points from the interview [00:00:02] Welcome to the Superstar Communicator podcast. [00:05:08] Culture: collective programming of the mind, experiences, parents, history, language, religion. [00:07:18] Dangers of stereotyping; limited personal experience. [00:11:10] Flight delay blamed on bad weather in Munich. [00:14:28] Stereotypes impact international team dynamics greatly. [00:18:04] Multi active professions include sales and marketing. Multi active leaders are good at emotionally persuading people but may be disorganized or break rules. Reactives focus on listening and promoting harmony, especially in Far East cultures. [00:20:53] Misunderstood ideas about Southeast Asia's communication style. [00:24:14] Building trust through cross-cultural workshops and communication. [00:29:50] Using AI for short answers in intercultural questions [00:33:03] Culturally attuned language program in multiple languages. [00:35:02] Keep it simple, no idioms, adapt style. [00:40:18] Person considered proposal, hesitated due to grammar fears. [00:41:04] Adapting to cultural differences: talk or observe.   Download the transcript of the interview   SuperStar Communicator   Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
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    45 mins
  • Men's Health and International Men's Day with Mike Pagan

    Men's Health and International Men's Day with Mike Pagan
    Nov 15 2023
    Welcome to the SuperStar Communicator podcast! In this episode, we dive into a thought-provoking conversation on International Men's Day with special guest, Mike Pagan. Together with Susan Heaton-Wright and Nick Simon, Mike shares his insights on the importance of peer support, mental wealth for men, and the impact of social media on mental health. We explore personal stories, practical tips, and expert advice on creating a supportive network, prioritizing self-care, and navigating the challenges of modern work environments. Join us as we delve into this engaging discussion and gain valuable takeaways for personal growth and well-being. Key points from the interview 01:57 Men need help asking for support, vulnerability. 05:48 Transitioning through life stages, evolving with people. 08:03 Identify genuine support in your network. 11:14 Active mindfulness through physical activities like rugby. 15:52 Teenage daughter faces FOMO and social pressure. 17:27 Echo chamber of algorithms reinforces bias on social media. 21:33 Hybrid work is here to stay. 26:50 Men must be open and seek support. 29:15 Bob called for intuitive reason, hospital official insight. 31:28 FAF: False start of feeling fulfilled, mental wealth, well-being, support, reach out, recall, relate.   Download the transcript of the interview About Mike: Mike Pagan has always been passionate about creating a space for men to ask for help and be vulnerable. He recognizes the historical tendency for men to be reluctant to seek assistance and is committed to changing that narrative. With a focus on promoting mental health and well-being for men, Mike is dedicated to establishing frameworks that allow for vulnerability and imperfection. His mission is to encourage men to put their hands up and ask for help, creating a more open and accepting environment for all. More information: https://mikepagan.com   SuperStar Communicator   Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!  
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    34 mins
  • Building a Strong Brand and Community: The Power of Radical Humility in Business with Jeffrey Hayzlett

    Building a Strong Brand and Community: The Power of Radical Humility in Business with Jeffrey Hayzlett
    Nov 9 2023

    Welcome to another exciting episode of the SuperStar Communicator podcast, where we delve into the world of business, communication, and success. Today, we have the privilege of hosting the incredible Jeffrey Hayzlett, a renowned business expert and media personality. In this episode, Jeffrey shares invaluable insights on why radical humility is the key to success. He reveals how building a strong brand, creating engaging content, and connecting with your audience can propel you to new heights. Through his own experiences, including being a Chief Marketing Officer and a judge on The Celebrity Apprentice, Jeffrey offers practical advice for businesses big and small. So grab a cup of coffee, sit back, and join us as we explore the power of radical humility with Jeffrey Hayzlett. Let's get started!

     

    Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman and CEO of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.

     

    Key points from the interview

    [00:01:17] "Appreciate opportunity to connect with worldwide audience."

    [00:03:39] Open network, build brand, engage community, attract customers.

    [00:11:31] Create great content, share it strategically.

    [00:14:18] Radical humility, transparency leads to success.

    [00:18:34] Communication has changed from broadcasting to personalization.

    [00:22:04] Trusted network in business with credible content.

    [00:26:42] Importance of social media, listening and feedback.

    [00:28:52] Jeff has four bestselling books, emphasizes importance of people over profit, contact at Jeff@csuitenetwork.com , active on social media.

     

    Download the transcript of the interview

     

    SuperStar Communicator

     

    Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

    SuperStar Communicator

    Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

    We deliver:

    ·      masterclasses,

    ·      facilitate workshops,

    ·      deliver speeches –

    ·      face to face and virtually

    ·      coach individuals.

    Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

    Purchase a copy of the SuperStar Communicator 30 Day Plan here

    We have a lovely gift for you: Grab your 10 top tips to presenting here

    Thank you for listening!

     
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    31 mins
  • Celebrating the 30 Day Plan from SuperStar Communicator

    Celebrating the 30 Day Plan from SuperStar Communicator
    Oct 31 2023

    Celebrating the 30 Day Plan from SuperStar Communicator

    Introduction: Hello, everybody. It is a very exciting day because I am am launching the Superstar communicator 30 day plan. And very exciting. I have have contributed to other books in the 
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    10 mins
  • Talking on Eggshells: managing difficult conversations

    Talking on Eggshells: managing difficult conversations
    Aug 29 2023
    "On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn. In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in. She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims to help listeners improve their communication skills, handle difficult situations, and have honest conversations. Whether you're navigating corporate environments, personal relationships, or any other aspects of life, Sam's teachings and insights will equip you with the tools you need to confidently express yourself and cultivate meaningful connections. So tune in to this enlightening episode of Susan Heaton-Wright with Sam Horn, and discover how to effectively navigate conversations, make a lasting impression, and communicate with impact. Key points from the interview:   00:02:44] Disagreeing with friends, focus on common ground. [00:09:19] Discover four conflict styles: avoid, accommodate, angry, assert. [00:13:31] Counselor sets boundaries for student support. [00:23:26] Technique to win respect and buy-in in 60 seconds. [00:30:31] Invite, incentivize, introduce, be memorable, provide contact information, offer value, increase engagement. [00:37:17] Criteria for publishing a book: show the shift. [00:42:11] Joe started as an individual consultant. Then he created an umbrella brand called "Brief Lab" to stand out. This led to a book deal and a successful career. [00:48:49] Umpire stops fighting, avoid blaming, find solutions instead of fault. Remove "no can't," use "yes as soon as." [00:55:24] Avoiding conflict won't make it better. [00:59:01] Growing up in silence, tiptoeing around relationships. Download the transcription Sam Horn is the Founder/CEO of the Tongue Fu! Training Institute. She is the originator of the trade-marked communication process called Tongue Fu! which has been taught to hundreds of organizations worldwide - including Oracle, Intel, Accenture and Outsystems. Her newest book TALKING ON EGGSHELLS received a cover endorsement from Whole Foods founder John Mackey who calls it "the course-correct for today's cancel culture. People can contact us at Sam@SamHorn.com to receive a free WORDS TO LOSE - WORDS TO USE reminder card they can post by their desk and on their refrigerator to keep these tips in sight, in mind so they say what they want to say ... the first time and every time. You can purchase her latest book "Talking on Eggshells" HERE SuperStar Communicator Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee And why not subscribe to our podcast! SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
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    1 hr and 2 mins
  • Trust, Connection, and Building Strong Teams: Insights from Scrum Master Angela Johnson

    Trust, Connection, and Building Strong Teams: Insights from Scrum Master Angela Johnson
    Aug 8 2023

    On this episode of SuperStar Communicator podcast, host Susan Heaton-Wright  interviews Angela Johnson, a certified Scrum trainer and author. They discuss the importance of trust and communication in building strong teams, particularly in the context of implementing Scrum and Agile methods. Angela shares her experience teaching virtual classes during the pandemic, detailing how her organization had to quickly adapt and pivot to virtual teaching to stay afloat. She highlights the challenges of teaching virtually to a global audience, recognizing the need to be more aware of cultural and linguistic differences. 

    Key points from the interview:

    [00:00:26]  interviewing Angela Johnson on Scrum.

    [00:06:42] Diverse opinions, respectful disagreement lead to strength.

    [00:10:26] Certifications are important but not sufficient.

    [00:11:32] Scrum Alliance adapts classes to virtual format.

    [00:17:47] Adapted classes virtually changed world of work.

    [00:19:16] Breaking silos, sharing knowledge, and promoting transparency.

    [00:24:04] Building trust through vulnerability and shared experiences.

    [00:26:33] Teams need agreements for effective collaboration. Some teams have them, but they may need revision. Guardrails can be set for behavior and decision-making. An expired agreement can lead to toxic behaviors.

    [00:29:43] Book about failures turned into valuable learning.

    [00:32:20] Engaging interview sparks thoughtful reflections and gratitude.

    Angela Johnson is a Certified Scrum Trainer (CST) and the author of “The Scrum Master Files: secrets every coach should know”. As a professional people geek, Angela helps others successfully implement Scrum and Agile to achieve their goals and objectives. You can contact Angela at https://scrumfiles.com where you can also purchase her book.

    SuperStar Communicator

     

    Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

    And why not subscribe to receive great content from us.

    SuperStar Communicator

    Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

    We deliver:

    ·      masterclasses,

    ·      facilitate workshops,

    ·      deliver speeches –

    ·      face to face and virtually

    ·      coach individuals.

    Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

    We have a lovely gift for you: Grab your 10 top tips to presenting here

    Thank you for listening!
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    33 mins
  • Using the Superpower of Listening

    Using the Superpower of Listening
    Jul 28 2023
    On this episode of SuperStar Communicator titled host Susan Heaton-Wright and co-host Nick Simon engage in a live discussion with guest Raquel Ark. The episode dives deep into the importance of listening in leadership and creative problem-solving. The episode highlights the episodic nature of listening, with moments of focused attention being crucial. Listeners are encouraged to pay attention to when they listen at their best and recreate those conditions to foster effective listening. Self-listening and feedback are also discussed as methods to improve listening skills. Key points from the podcast: 00:03:00] Listening is a powerful and energizing superpower. [00:04:26] Effective listening: being present, fully engaged. [00:12:32] Listening is harder than people think. It's important for leaders to listen to their teams. Good listening promotes complex thinking and understanding. Asking questions and showing genuine interest is key. [00:17:13] Listening and showing interest is crucial. [00:19:31] Powerful listening: ask questions and follow. [00:22:39] Leaders need clarity, discipline, and structure in listening. They should create conditions for effective listening. [00:28:39] Allow yourself to fail and start over. [00:34:20] Powerful women write book on embracing equity. [00:38:41] Thank you Nick and Raquel, much appreciated. Download the transcription here. Raquel Ark, MA, CPC, is a podcast host, speaker, mentor, coach and trainer. She has over 25 years of experience in multinational corporations and academia, currently spending most of her time in tech. She is the Founder of listening ALCHEMY, a communication training and coaching organisation including foundational, evidence-based listening and communication programs. She is the podcast host of the listening SUPERPOWER podcast focused mainly on listening in teams and organisations for more effective communication. She has spoken on the TedX stage. Raquel is currently the President of the International Listening Association. She is a Puerto Rican-American living in Germany. You can contact her here: Email: contact@listeningalchemy.com Website: https://listeningalchemy.com/ LinkedIn: https://www.linkedin.com/in/raquel-ark-b2067613/?originalSubdomain=de Facebook: https://www.facebook.com/people/Listening-Alchemy/100027214076836/ Instagram: https://www.instagram.com/listening_alchemy/ listening SUPERPOWER podcast: https://listeningalchemy.com/podcast/ SuperStar Communicator   Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
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    40 mins