Larry from Charlotte asked a question a lot of sales managers are thinking about: “If I’m using AI ride-along software, do I still need to do in-person ride alongs?”

In this episode, Coach Chris breaks down why AI is a powerful enhancement—but not a replacement. He shares real examples, field insights, and why the best leaders still get out of the truck, into the crawlspace, and shoulder-to-shoulder with their team.

You’ll learn how to use AI tools the right way—analyzing talk time, tone, and process—and how to combine that data with real-world coaching to build confidence, consistency, and results.

AI can show you what happened. A ride along shows you why it happened.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com

Most follow-ups sound like a desperate voicemail or a weak “just checking in” email. In this episode, Coach Chris breaks down how to make your follow-up stronger by focusing on your customer, not your calendar. Learn how to craft a real, value-driven reason to reach out—something that actually helps the homeowner, builds trust, and moves the conversation forward.

If you’ve ever wondered how to follow up without feeling like a pest, this one’s for you.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com

Is roleplay really necessary for training—everyone hates it, so is it worth it? In this episode of Question of the Day, Coach Chris digs into what top-performing industries already know: practice under pressure matters. Drawing from real studies and examples outside the trades—like sports, aviation, and medicine—Coach breaks down why roleplay builds confidence, consistency, and closing power.

Whether you’re a service manager trying to train better or a salesperson tired of “fake” scenarios, this one will change how you think about practice.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com

The economy is shifting—again... or is it? But instead of panicking, great salespeople control what they have control over. In this episode of Question of the Day, Coach Chris breaks down what’s really happening in today’s economy using reputable data and reports—not social media noise. Then, he flips the focus to what you actually control: your effort, your skillset, and your mindset. Learn how to navigate uncertainty, lead your customers with confidence, and keep winning—no matter what the headlines say.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com

Hiring the right salesperson can feel like chasing a unicorn—but it doesn’t have to. In this episode of Question of the Day, Coach Chris breaks down the five essential skillsets every great salesperson must have:

• Communication & People Skills – connecting with customers and building trust
• Sales Process Mastery – following a proven structure that drives results
• Value Explanation – confidently showing the “why” behind your price
• Business Mindset – thinking like an owner, not just an order-taker
• Presence – carrying themselves with confidence, professionalism, and consistency

Coach also takes on a few common myths about hiring salespeople—like thinking the best talker always wins or that experience automatically equals success.

Whether you’re an HVAC, plumbing, or electrical company owner (or just trying to grow your sales team), this episode will help you hire smarter, not harder.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com

In this episode of Question of the Day, Coach Chris tackles a big one: How do you actually do a ride along the right way? Whether you’re a sales leader, manager, or business owner, this episode breaks down exactly what makes a ride along productive instead of painful.

Coach walks through how to set clear expectations before you ever get in the truck, what to observe and coach on during the call, and how to deliver feedback that sticks—without killing morale. Plus, he debunks a few common myths about ride alongs that might be holding your team back.

Listen in, sharpen your approach, and start turning every ride along into a powerful coaching opportunity.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com