Résultats lu par "Sean Pratt" dans Toutes les catégories

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

The Iliad and The Odyssey are retold in a glorious saga of courage and magical adventure. Written in a manner that will delight both young and old, this is a great way to learn the immortal epics of Homer.

LinkedIn is the world's largest professional online network, with over 120 million users in over two hundred countries. The Power in a Link shows you how to employ this remarkable yet misunderstood resource to execute networking strategies and processes for your business, secure deals, and use (not abuse) your existing relationships. Author David Goweln delivers the understanding necessary to map networks, stimulate word of mouth, and leverage unparalleled business intelligence to close deals.

Whether you are at work or at home, you are probably being asked to do more with less. We often become consumed with what doesn't really matter and spend far too much of our precious time on what doesn't even count. In Simple Is the New Smart, Dr. Rob Fazio shows you how to block out the static so you can turn up the volume on the right information and accelerate your path to success. In an engaging, conversational style, Dr. Fazio offers success strategies that can be used immediately.

This chapter begins with Lincoln's fight for a seat in congress against two other Whig candidates. This part of his life is notably marked by domestic disturbances, many of which shaped people's idea of Lincoln, the man. Taking a pro-tariff stance in his campaign, he is elected to congress in 1846. We learn of his affinity to poetry, which he avidly read and wrote, and see the development of the 'old Abe' archetype.

A framework for achieving superior rates of organic growth. Achieving superior growth through innovation is a top strategic priority for all companies. Yet most management teams struggle to reach their firm’s ambitious growth targets and suffer slow growth. What distinguishes these growth laggards from growth leaders like IBM, Nike, LEGO, American Express, Amazon, and Samsung that realize their full potential for growth? Wharton professor George S. Day shows that growth leaders use their innovation prowess to accelerate their growth at a faster rate.

In this revised and updated edition of Twitter Power, online marketing entrepreneur Joel Comm explores the latest trends, methods, and practices for making Twitter work for your business. You’ll see how businesses and marketers are building a loyal following among Twitter members, expanding awareness of their product or service, and even handling negative publicity due to angry or disappointed customers.

Blistering and deeply personal, I Am Sorry to Think I Have Raised a Timid Son records Russell's quest to understand, through his journalistic subjects, his own appetites and urges, his persistent alienation, and, above all, his knotty, volatile, vital relationship with his father.

The audiobook shows you how to apply each idea to the challenges of the modern workplace and combine it with what you discover about yourself as you delve into your own strengths and weaknesses. You'll develop your own ability to see The Big Picture, connect with members of your organization, foster a meaningful and productive work environment, and steer your corporate ship through any challenge. Skills and experience might land you a leadership position... but they don't make you a true leader.

On one eventful rainy afternoon 15-year-old John Goddard was in the kitchen and overheard his parents talking to a friend in the next room. “I wish I was John’s age again,” the friend said, noting how there were many things he would have accomplished if given another chance. “I wish I could start over.” Goddard resolved then and there not to have those kinds of regrets when he was that age.

Dale Carnegie and his successors have shown us the way in their courses and in their writings. In this audiobook we have synthesized these principles into 10 steps that will guide listeners to a more fulfilling life. To get the most out of this audiobook, listen to all of it first, to absorb the overall concepts. Then listen again to each chapter, and start applying the guidelines for achieving each of the areas covered.

Technology is evolving faster than we are. As our BlackBerry devices, tablets, and digital capabilities become more and more complex we understand less and less about how they work. we no longer read the instruction manual before powering on, and we demand intuitive interfaces that get us up and running right away. But how many of us actually stop to think about potential threats to our privacy?Our passports broadcast our personal information and could allow terrorists to target us by nationality.

A serious crisis looms in American management today. More and more CEOs are failing; there remains an acute shortage of capable replacements. The true dilemma in leadership is the stagnant state of corporate leadership development. Because companies fail to hone their unit managers' leadership abilities, they are never able to fill their succession pipelines. With unit managers stagnating, companies have difficulty executing at every level, compounding the crisis.

Clifford Nass has developed a powerful theory: Our brains can’t fundamentally distinguish between interacting with people and interacting with devices. Nass’s discoveries push the boundaries of both psychology and technology and provide nothing less than a new blueprint for successful human relationships.

The methods and ideas in this book can help rescue you from a crisis and provide a daily source of practice. This brave work addresses head-on topics that are often shunned or ignored in works of "proper" theology, including the question of physical healing by spiritual means - a topic treated with deepest seriousness - and with the existence of hostile forces that test us on the spiritual path. The Simple Road is balm for parched souls.

Striking out on your own for the first time is exhilarating. But in a culture full of bad advice, predatory banks, and splurge-now-pay-later temptations, it can also be extremely dangerous - leading you to make financial decisions that could hurt you for years to come. Combine this with a slumped economy, mounds of student loans, and dubious examples from reality TV stars to politicians to your own parents, and it’s no wonder so many twenty-somethings are struggling.

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

The entrepreneurial revolution is in full swing, and many of your friends have started new businesses successfully. You wonder if you have what it takes. Yes, entrepreneurship requires passion, discipline, hard work, creativity, and resilience, but it is ultimately a process. Discover the Entrepreneur Within, based on Verinder Syal's award-winning classes at Northwestern University, will demystify this process. He has created a step-by-step guide that gives you the tools to launch your business.

Donald Dell is a legend in professional sports. As one of the first agents to represent athletes, he's been negotiating mega-deals for almost 40 years with a hugely successful record on behalf of stars like Arthur Ashe, Michael Jordan, Jimmy Connors, Patrick Ewing, Stan Smith, and Boomer Esiason. Now Dell shares behind-the-scenes stories of his dealings with some of the most powerful sports owners and executives.

In Chapter 1, we are introduced to Lincoln's lineage and the history of his grandparents, his parents and the various locations in which they settled. But this chapter is mainly devoted to Lincoln's father Thomas, recounting many of his ventures, personality traits and the intricacies of his relationship with his son. We also learn of his son's childhood experiences, mainly those in his first seven years, which helped shape Lincoln into the man he becomes.