Organizational Behavior Leadership

Every business leader today should be asking themselves these questions. Systems and processes have been skewed too long in favor of some at the expense of others, and things are changing - fast. How to Be an Ally shows how to take personal responsibility for driving change that's good for people - and for business.

Being empathetic at work means seeing the situation from another’s perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change makers, and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful.

For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever. With his unparalleled expertise and inimitable charisma, Peters provides a roadmap for you and your organization to thrive amidst the tech tsunami, and he has a lot of fun doing it. The Excellence Dividend is an important new book from one of today’s greatest business thinkers.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Rock-star leaders stand out. Up and coming leaders have a challenge: How do you enhance your company’s culture in your current role? How do you establish yourself as a leader who takes your organization’s brand to eleven? You may not be an executive, and you may or may not have direct reports, but author, speaker, and trainer Jim Knight would assert that, nonetheless, you have the power to be a major influencer of your organization’s culture, lighting it up and making it rock, from the inside out.

Inclusion has been overly politicized and narrowly defined to issues of gender and race today. As a result, we need a new approach to inclusive leadership that goes beyond DEI, leveraging its potential for business innovation and sustainable growth. In Lead Bigger, Anne Chow “has written a bona fide leadership masterpiece” (Stephen M.R. Covey, New York Times bestselling author) by reframing inclusion as an essential leadership skill of expanding our perspectives for greater performance in our work, workforce, and workplace.

Coachability: The Leadership Superpower combines notable research, best-practice strategies, and stories of leaders on all parts of the coachability spectrum. Author Kevin Wilde has been developing leaders for major corporations, executive MBA leadership courses, and coaching hundreds of new and experienced leaders for over 30 years. Kevin shares his insights here with you.

Ahhh, the modern workplace: a cauldron of stress and anxiety. From the moment we accept a new role, we’re thrown into a world of competing personalities, shifting protocols, and an endless stream of emails, Slack messages, and Zoom calls, all of which serve to distract us from the things we truly want to be doing, like eating Thai food and sleeping until noon. I Hope This Email Finds You Never puts aside the motivational screeds, productivity hacks, and pop-science, and focuses instead on those things in the workplace that truly cause us grief.

The Talent War explores how US Special Operations Forces assess, select, and develop their world-class talent. You'll learn how to adopt a talent mindset, the single greatest weapon you can possess in the war for talent. When your organization reflects this mindset, you will hire, train, and develop the right people and put them in the best positions to make decisions that allow you to retake the advantage and win the war.

Humans have two basic desires: to stand out and to fit in. Companies respond by creating groups that tend to the extreme - where everyone fits in and no one stands out, or where everyone stands out and no one fits in. How do we find that happy medium where workers can demonstrate their individuality while also feeling they belong? The answer, according to Stefanie Johnson, is to Inclusify.

As Italian political philosopher Niccolo Machiavelli implied, you're either predator or prey, and the animal you most resemble determines your position on the food chain. In The Wolf in CIO's Clothing Gartner analyst and author Tina Nunno expands on Machiavelli's metaphor, examining seven animal types and the leadership attributes of each. Nunno posits the wolf - a social animal with strong predatory instincts - as the ideal example of how a leader can adapt and thrive.

New York Times best-selling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in audiobook form! Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust. In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.

Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet, while others, equally talented, stumble again and again? There’s a fundamental principle at work—the vital but previously unexamined factor called confidence—that permits unexpected people to achieve high levels of performance through routines that activate talent. Confidence is the new theory and practice of success, explaining why success and failure are not mere episodes but self-perpetuating trajectories

Business leaders, you hold an important position in the power structure, and you have the unique ability to reach thousands of employees and millions of consumers with your leadership. It's time for you to build a truly diverse, equitable, and inclusive work environment. This book is the comprehensive plan for leaders who are ready to get serious about diversity, equity, and inclusion (DEI) and creating an anti-racist company culture.

It's no secret that culture is the key to attracting and engaging top talent and seizing the competitive edge. But the vast majority of culture efforts fail as quickly as they started. Why? Because leaders are missing the big picture. They're creating and communicating values but failing to ensure the values are tied to the purpose and the strategy of the company while also being integrated into processes, operations, and behaviors.

Lack of employee engagement is the biggest challenge facing business owners and leaders today. In this fast paced, high impact book, Daren Martin delivers proven insights and solutions he uses to create ownership cultures in some of the biggest companies in the world. This quick reading, hard hitting, solution-oriented book is a staple in many top business leader’s libraries.

Everything You Know About Organizational Behavior You Learned in High School brings you on a nostalgic journey to a pleasant, albeit sometimes volatile, period in your life. It is during this time in high school the foundation for your personality and adult behavior patterns are established. These adolescent behavior patterns remain in adulthood and find their way into the workplace. Becker teaches you to recognize the dysfunction that is caused and captures simple tips to improve your team’s and company’s results.

Is your workplace riddled with gossip, power struggles, and confusion? Do you seek clarity in your management and cohesiveness in your team? Do you have a personal obstacle affecting your professional success? If so, there is good news-help is on the way. Stop Workplace Drama offers down-to-earth, practical methods to help business owners, entrepreneurs, and private practice professionals maximize success, increase productivity, and improve teamwork and personal performance.

What makes a great team tick? Leadership guru John C. Maxwell says the answer is simple: great players. In 17 Essential Qualities of a Team Player, Maxwell teaches leaders how to develop better players and teaches each player how he or she can achieve true greatness from the inside out. Drawing on examples from some of history's most winning team players--including Quincy Jones, Ronald Reagan, and Bob Taylor--he shows readers how to develop qualities such as discipline, enthusiasm, communication, preparation, and commitment.

The Culture Engine shows leaders how to create a high-performing, values-aligned culture through the creation of an organizational constitution. With practical step-by-step guidance, listeners learn how to define their organization's culture, delineate the behaviors that contribute to greater performance and greater engagement, and draft a document that codifies those behaviors into a constitution that guides behavior toward an ideal: a safe, inspiring workplace.