• Behind the Growth

  • Written by: mobileLIVE
  • Podcast
Behind the Growth cover art

Behind the Growth

Written by: mobileLIVE
  • Summary

  • Not everyone makes the news. But behind every growth-driving experience, product, and transformation are experts who shaped the outcome.

    Behind the Growth is a podcast for digital leaders and those aspiring to become one.

    Each episode celebrates remarkable individuals, and our candid conversations focus on their struggles, wins, and lessons learned you won’t find anywhere else.

    © 2024 Behind the Growth
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Episodes
  • Aaron Cheng on Bridging Digital Innovation and Pharmacy Care
    Mar 20 2024

    In this episode of Behind the Growth, Imran Mian hosts Aaron Cheng, VP of Digital Health at Shoppers Drug Mart, to dive into the transformative power of digital health in pharmacy care. Aaron shares his journey from a career in engineering and digital products, through various startups, to his current role. He emphasizes the significant impact digital solutions like the PC Health app are making in Canadian healthcare, improving patient care and streamlining healthcare delivery.

    Aaron discusses the challenges and opportunities in integrating digital health into traditional pharmacy models. He highlights the importance of a patient-centric approach, leveraging technology to enhance accessibility and efficiency in healthcare services. Aaron's insights reveal the potential of digital innovations to revolutionize healthcare, making it more responsive and accessible to patients' needs.

    The conversation sheds light on the future of healthcare, where digital tools and AI promise to create a more connected, efficient, and patient-focused healthcare ecosystem. Aaron's experience and vision for digital health illustrate the crucial role of technology in advancing healthcare and improving outcomes for patients across Canada.

    Key Highlights:

    - Digital health services improve patient experiences.
    - Challenges of digital health include data, security, and integration.
    - AI automates tasks, enhances workflows, & aids decision-making.
    - Accuracy and data security are essential to build patient trust & safety.
    - Online appointment booking and virtual care are crucial in healthcare.


    Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

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    27 mins
  • Andrea De Mauro on The Human Element in the Age of GenAI
    Mar 14 2024

    In this episode of Behind the Growth, Imran Mian engages with Andrea De Mauro, a renowned Data & Analytics Leader, Author, and Executive Advisor, to explore the intricacies of artificial intelligence (AI), particularly Generative AI, and its human-centric challenges. Andrea shares insights from his extensive experience, emphasizing the importance of ethical considerations and the human element in the development and implementation of AI technologies.

    The conversation delves into the critical role of corporate culture and talent cultivation in driving innovation while ensuring that technology serves humanity's best interests. Andrea shares successful strategies for fostering a culture that embraces change and supports continuous learning and adaptation in the face of rapid technological advancements.

    Furthermore, the episode touches on the balance between leveraging AI for business growth and addressing societal impacts, underscoring the need for executives and leaders to prioritize ethical considerations. Andrea's perspectives offer valuable lessons on navigating the complexities of AI, making it a must-listen for anyone interested in the intersection of technology, business, and ethics.

    Key Highlights:
    - Fostering a culture of collaboration and ensuring fluency are key for AI integration
    - Ethical AI requires clear understanding and governance
    - The future of work involves collaboration between humans and AI
    - Identify Gen AI use cases demonstrating tangible value to stakeholders
    - Integrate data professionals in business with well-defined roles and responsibilities


    Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

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    25 mins
  • Ramzi Rahbani on Transforming the Travel Experience
    Mar 7 2024

    In this episode of Behind the Growth, Imran Mian hosts Ramzi Rahbani, VP of Product & Customer Platforms at FlightHub, to discuss digital transformation within the travel industry. With extensive experience in steering digital transformation across industries, Ramzi shares insights from both the banking and travel sectors, drawing parallels between the two and revealing how digital innovation is reshaping customer experiences and operational efficiency.

    Across 13 years of leadership, Ramzi has always stood by a product-first approach. His approach to product development is deeply rooted in customer insights, showcasing his unique perspective on driving growth and adapting to the digital era's challenges.

    Reflecting on his journey at FlightHub, he emphasizes the critical role of understanding customer needs and leveraging technology to create more engaging, seamless travel experiences. By focusing on user-centric product development and embracing change, he illustrates how FlightHub is setting new standards in the travel sector.

    As the conversation evolves to discuss Ramzi’s perspective on the dynamic nature of the travel industry, he also touches on future trends, highlighting the role of data and customer feedback in shaping services to meet the ever-changing needs of travellers, as well as the digital channels that must be leveraged to continuously improve the user experience.

    Key Highlights:
    - Mobile is no longer a nice-to-have channel, but a must-have.
    - Omni-channel strategies improve customer satisfaction and drive more purchases.
    - It is more challenging to keep customers engaged in travel.
    - Engage customers by supporting their entire journey and using outbound channels.
    - Capitalize on perceived utility to deliver the best customer experience.
    - Always think about how digital transformation can enable your strategy.


    Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

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    23 mins

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