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Never Split the Difference
- Negotiating as if Your Life Depended on It
- Narrated by: Michael Kramer
- Length: 8 hrs and 7 mins
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Publisher's Summary
A former international hostage negotiator for the FBI offers a new field-tested approach to high-stakes negotiations - whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator.
Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head, revealing the skills that helped him and his colleagues succeed where it mattered most: in saving lives. In this practical guide, he shares the nine effective principles - counterintuitive tactics and strategies - you, too, can use to become more persuasive in both your professional and personal lives.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
Editorial Review
If you’re looking to improve your negotiation skills, help is just a listen away. Whether it involves your salary, a new home, or your partner, negotiating often has us worried about the arguments and the outcome. In Never Split the Difference, a former FBI hostage negotiator shows you practical ways to get the advantage in any discussion, at home or in the boardroom. Seemingly counterintuitive, these nine principles have helped Chris Voss save lives and now, they can help you be more persuasive in any discussion. Voss’ straightforward writing style makes for a captivating listen. Here, veteran audiobook narrator Michael Kramer’s dramatic pacing and intense voice will draw you into first-hand stories of high-stakes negotiations to reveal Voss’ mindset and the reasons for his success. Over time, Chris Voss started seeing the same dynamics of hostage negotiations play out in business deliberations and other real-life situations. He realized that certain approaches worked as well with terrorists as they did with teenagers. The result is a lesson in how to use emotional intelligence and intuition effectively in all aspects of your life. Timely and practical, Never Split the Difference remains a bestselling title across Canada almost years after its release.
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What listeners say about Never Split the Difference
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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- Jonah Ferguson
- 2018-07-20
Listened to it 2 times in 1 week
As soon as I started this book, the FBI negotiation stories and the practical knowledge pulled me in and I listened to this 8-hour book in one day. I restarted it the next day to review the principles talked about in this book (mirroring, labeling, and tactical empathy) and am enjoying it immensely. 10/10 would recommend~
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46 people found this helpful
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- Jody O
- 2020-01-12
Worked for me!
I heard Chris Voss speaking on a pod cast and decided to download the audible version of the book. In an email and text conversation with with a car dealership owner, I was able to use the techniques presented and secure a FULL refund of a vehicle that I purchased 1.7 years previous in which the engine deteriorated and failed. I’d also used the techniques to have an oil change paid for in full when a cap under the hood was broken on the vehicle. Both interactions were not as easy as you’d think. People (especially business) have trouble being fair and just as a rule. It requires gentle negotiations to subdue the appetite of the ego. As a female I’d recommend learning these techniques to improve all business interactions that require grit and guts. I’m a fan!!
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35 people found this helpful
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- Ellie
- 2018-12-27
Practical and fun to listen to
This is one of my new favorite audiobooks. Particularly in the “self help” category, most of those types you have to sift through ample fluff to actually hear something interesting. This book however is jam packed with useful and practical info only surrounded by useful explanations and interesting examples from both the FBI hostage world and real life. I am a health professional and I already use many of the active listening skills described, but it was nice to have them described from a negotiation stand point. There are many practical skills, some of which you might already do without knowing why (and can better use them with further understanding), and many you’ve never thought of or used elsewhere and can now apply in a negotiation. I like how the examples he uses are from BOTH success stories and utter failures and lessons learned. He also describes why “win win” and other concessions are worse than “no deal” - as someone who is quick to settle amicably and often at the cost of both parties, it’s such a valuable lesson. The author struck me as quite humble but highly knowledgeable - rare in the self help realm where the authors are usually full of themselves. The narrator did an excellent job and was a perfect match for this book. As someone who avoids conflict and struggles setting boundaries, I will re-read this book again and learn and apply the skills in this book. The author encourages healthy and value based negotiation and that shying away from it does everyone a disservice - it certainly helps build my confidence this is something worth field testing over and over!! Get this book - you won’t regret it!!
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28 people found this helpful
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- Anonymous User
- 2017-12-31
Insightful and practical.
I had a couple of successful negotiations as I was reading this book and trying to apply the lessons. I am inherently a wimp win kinda guy and it feels good to actually negotiate and win instead of wimping out.
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27 people found this helpful
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- Just Purchasing
- 2018-03-01
Useable knowledge
Most of these business-type books speak about the same ideas and success stories again and again. The author of this book however, is able to convey real and useable content from an entirely new point of view. The stories from which his teaching derive are both interesting and informative. I walked away from this book satisfied with the story and better at sales than when I started.
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20 people found this helpful
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- Peter Francis
- 2019-01-15
loved it. would be better narrated by author
can't wait to put these lessons in to practice. couldn't put it down . performance was good but would have been even better if narrated by Chris himself to add personality
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13 people found this helpful
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- Amazon Customer
- 2018-09-19
#Audible1 - Great Book!
#Audible1 - Good Read! I actually saved my clients some $$$ negotiating a property deal for them using techniques mentioned in this book!
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12 people found this helpful
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- claude N
- 2018-05-13
Amazing
The strategies really work. I can't believe how much this book has helped me succeed in negotiations.
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9 people found this helpful
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- Philipp
- 2020-01-30
Applicable in literally any conversation!
Absolutely enjoyed listening to this book and applying the provided techniques in real-life situations. The book teaches you the craft of extracting valuable information as well as several techniques to persuade your counterpart to think what you want them to and make according propositions. The knowledge learned from this book can be literally applied in any conversation, which makes it extremely valuable.
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3 people found this helpful
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- Mehdi Rahimi
- 2019-04-03
One of the best books I have ever listened to.
One of the best books I have ever listened to. I found it quite informative and well written.
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3 people found this helpful