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What if the 360 feedback you're receiving is more a reflection of human cognitive shortcuts than your actual performance? In this illuminating conversation, Dr. Amanda Potter—recently named Association of Business Psychologists Practitioner of the Year 2024—takes us behind the scenes of 360 assessments to reveal the hidden biases that distort results and undermine effectiveness.

Our brains evolved to make quick judgements for survival, but these same mechanisms now create significant distortions in how we perceive and rate others. From contrast effect (where we compare individuals against each other rather than objective standards) to recency bias (overemphasizing recent events) and the halo/horns effect (letting one trait color our entire perception), these mental shortcuts compromise the validity of feedback at every stage of the 360 process.

Dr. Amanda Potter the Chief Psychology Officer breaks down exactly how bias infiltrates each phase, from design and administration to completion and feedback conversations, while offering practical, science-backed strategies to minimize its impact. Learn why rigid capability models fall short, how standardized communication prevents experience bias, why a seven-point rating scale creates more accurate results, and how to facilitate feedback conversations that explore context rather than make judgements about character.

This episode delivers exceptional value for HR professionals implementing 360 programs, leaders receiving feedback, and anyone involved in developing talent. You'll discover why psychological safety forms the foundation of honest feedback, how to ensure anonymity without sacrificing insight, and the critical balance between quantitative ratings and qualitative perspectives that creates truly developmental experiences.

Whether you're designing a new 360 program or participating in one, this conversation will transform how you understand, administer, and interpret multi-source feedback. Connect with us on LinkedIn by searching for Caitlin Cooper and Dr. Amanda Potter, or visit www.thecpo.co.uk for more resources on bringing psychology into leadership development.

Episodes are available here https://www.thecpo.co.uk/

To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/

To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php

For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

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Psychological Safety isn't merely a workplace buzzword—it's the foundation for innovation, authentic collaboration, and organizational success. In this compelling revisit to one of our most downloaded episodes, Dr. Amanda Potter and Psychologist Caitlin Cooper explore how our understanding of psychological safety has evolved dramatically since 2020.

We dive deep into what psychological safety truly is, the sense of security to learn, contribute, take risks and challenge without fear of embarrassment or punishment and importantly, what it isn't. Through years of rigorous research, we've developed a comprehensive model identifying ten distinct aspects of psychological safety, using non-judgmental language that resonates with organisations worldwide.

Perhaps most surprising is our discovery that unsafe environments aren't typically created by poor leaders, but often by the most committed, hardworking individuals whose relentless drive unintentionally stifles open communication. We explore the fascinating neuroscience behind safety and resilience, revealing how our brain chemistry directly influences team dynamics and performance.

The conversation takes us through remarkable success stories across diverse sectors from luxury brands to financial institutions where psychological safety initiatives have transformed team functioning across cultural and geographical boundaries. We also discuss the limitations of standard engagement surveys in capturing true psychological safety and preview our exciting work with Professor Adrian Furnham on developing a more accessible "pulse check" tool.

Whether you're a leader looking to build a more innovative team or someone seeking to contribute more authentically at work, this episode offers practical insights on creating environments where everyone feels secure enough to bring their best thinking forward. Remember, Psychological Safety isn't about culture, it's about climate, and it starts with each of us and the habits we cultivate daily.

Episodes are available here https://www.thecpo.co.uk/

To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/

To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php

For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

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Resolving workplace conflict requires more than good intentions—it demands psychological safety. In our latest episode, we explore this powerful intersection with Alex Myers, a Chartered Occupational Psychologist, coach, and mediator who's transforming how organisations handle workplace disputes.

Alex shares her journey implementing psychological safety principles at Jewish Care, where the impact has been transformative. What began as executive leadership training has cascaded throughout the organization, with team members now naturally incorporating psychological safety language into their daily interactions and leadership practices. This cultural shift proves that small, consistent actions create meaningful change over time.

The heart of our conversation explores how mediation works, from preparing conflicting parties through to resolution. Alex walks us through her approach to creating safe spaces where difficult conversations can happen productively. Unlike lengthy HR investigations that often deepen divisions, mediation offers a streamlined path to resolution that preserves relationships and team cohesion. The results speak for themselves—none of Alex's mediations have progressed to formal grievance procedures.

We delve into the fascinating neuroscience behind conflict, examining how fight-or-flight responses hijack our ability to communicate effectively. Alex explains techniques for activating the calming parasympathetic nervous system, helping conflicting parties move from defensive posturing to genuine listening. Her practical suggestions for reframing statements and creating neutral environments offer valuable tools anyone can apply in challenging conversations.

The most powerful moments come through Alex's real-world examples of transformation—from colleagues who couldn't look at each other to team members actively supporting one another after mediation. These stories illustrate the profound impact of combining psychological knowledge with skilled conversation facilitation.

Whether you're a leader managing team dynamics, an HR professional handling workplace disputes, or someone navigating difficult conversations, this episode offers practical wisdom for creating environments where honest dialogue can flourish.

Episodes are available here https://www.thecpo.co.uk/

To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/

To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php

For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

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What if everything you thought you knew about identifying potential in your team was based on flawed assumptions?

In this thought-provoking conversation with Adam Wheelwright, Chief Technology Officer at IG Group, we challenge conventional wisdom around talent assessment and high-performance cultures. Drawing from his 30 years of experience in financial services and technology leadership, Adam reveals why the search for simplistic models of potential fundamentally misunderstands human capability.

"Just because somebody's been rated as high potential at some stage in their career, that's not a forever thing," Adam explains as we explore how potential isn't static but constantly evolving based on changing circumstances, individual aspirations, and organizational needs. This dynamic nature demands a more nuanced approach beyond traditional nine-box grids and assessment frameworks.

The conversation takes an unexpected turn when we discuss how the relationship between employers and employees has fundamentally shifted. "Employment needs to be thought of a bit more like dating," Adam suggests, highlighting that unless both parties find fulfillment and alignment, neither will achieve optimal results. This perspective challenges organizations to move beyond simply assessing what they want from individuals to creating genuine two-way conversations about mutual aspirations.

Perhaps most provocatively, Adam argues that organizations can't outsource talent development to HR or external consultants. "As a business leader, you need to be very present and front and center in defining what is high performance in your particular context," he asserts, making a compelling case for leadership ownership of talent strategy.

Whether you're building teams, developing talent strategies, or rethinking your own career trajectory, this episode offers fresh perspectives that will transform how you think about potential and performance. Listen now to discover why the future of work demands a fundamental rethink of how we identify, develop, and unleash human capability.

Subscribe now and join the conversation about what truly drives exceptional performance in today's rapidly evolving workplace.

Episodes are available here https://www.thecpo.co.uk/

To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/

To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php

For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

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Episodes are available here https://www.thecpo.co.uk/

To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/

To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php

For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

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What happens in your brain when faced with complex choices? The average person makes 35,000 decisions daily, from trivial selections to career-defining judgments – yet a shocking 99.5% of leaders have never received formal training in decision-making.

Leadership coach Jon Bircher joins Dr. Amanda Potter to unpack the psychology and neuroscience behind effective decision-making at the executive level. With decades of leadership experience across industries, Bircher has developed a systematic approach that transforms how leaders approach choices under pressure.

Their conversation explores how our brains actually process decisions – revealing the interplay between our rational prefrontal cortex (the "CEO of the brain") and our emotional limbic system. You'll discover why decision fatigue leads to poor choices and learn to recognize when your brain needs rest before making important judgments.

Bircher introduces a powerful six-step decision framework beginning with "deciding how to decide" – a meta-decision that clarifies governance, stakeholders, and process before diving into solution-finding. This crucial first step is frequently overlooked, causing implementation failures and wasted resources. You'll also learn practical tools like Gary Klein's "pre-mortem" technique for anticipating potential pitfalls and the DAII model for involving implementers early in the decision process.

The conversation delves into how different decision styles impact leadership effectiveness, with Bircher explaining: "Decision-making shines a light on who we are as leaders – it holds together our rational thinking, emotions, values, beliefs, and character." Understanding your natural preferences allows you to flex your approach based on each decision's importance and complexity.

Whether you're leading a team, building a business, or navigating personal crossroads, this episode provides concrete strategies for making better, more confident decisions that align with your values and goals. As Bircher concludes, "The person that we become, the leader that we are, and the life we ultimately lead is made up of our choices. So treat decision-making seriously."

Episodes are available here https://www.thecpo.co.uk/

To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/

To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php

For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

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What happens when a major financial merger puts wellbeing at the heart of its transformation strategy? Lucy Becque, Group Chief People Officer at Coventry Building Society, reveals the powerful impact this approach has had as they navigate combining with the Co-operative Bank – doubling their workforce overnight and bringing together distinctly different organizational cultures.

Lucy shares how focusing on resilience through deliberate "firebreaks" – pauses in the relentless pace of change – has enabled leaders to maintain perspective and support their teams effectively. Rather than treating wellbeing as peripheral, they've placed it at the center of their strategy, achieving remarkable results including 91% of employees reporting they receive empathy and support from their managers when needed.

The conversation explores practical, science-backed resilience techniques that don't create additional burden. From incorporating gratitude practices into commutes to walking meetings and authentic emotional conversations, these small habit changes have made a significant difference. Lucy explains how the neuroscience of change – particularly prefrontal cortex fatigue – influences decision-making and why addressing this physiological reality matters.

Perhaps most fascinating is the nuanced discussion about psychological safety. While embracing the principles of creating environments where people can speak up and contribute fully, Lucy shares her concerns about how the terminology can sometimes be "weaponized" to avoid accountability. This highlights the importance of thoughtfully translating psychological concepts into organizational language that resonates authentically.

Whether you're leading transformation or experiencing it, this episode offers valuable insights on building resilience, maintaining human connection during intense change, and creating cultures where people can truly belong and feel proud of their contribution.

Episodes are available here https://www.thecpo.co.uk/

To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/

To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php

For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

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Ever wondered why traditional competency models often gather dust while organisations continue struggling with talent development? The answer might lie in a more holistic approach called "blueprinting" - a framework that's transforming how forward-thinking companies like Haven approach leadership development.

This eye-opening conversation with DeanO Giles, Head of Learning and Development at Haven, and Dr Amanda Potter, CEO of Zircon, reveals how blueprints differ fundamentally from competency frameworks by encompassing values, strengths, behaviours and skills while considering both external and internal organisational challenges. For Haven, with 39 unique holiday parks and a workforce that fluctuates from 5,000 to 14,000 seasonally, this flexibility proved crucial.

What truly sets blueprints apart is their ability to avoid the pitfalls of "profile matching" - that tendency to create homogeneous workforces by demanding everyone score at least average on all competencies. Instead, Haven's blueprint recognises that different roles, parks and situations require dialling up or down specific capabilities. The results speak for themselves: personalised learning journeys, improved recruitment outcomes, and enhanced succession planning.

Perhaps most impressively, Haven has kept their blueprint alive by embedding it throughout their talent cycle, from recruitment to development and performance conversations. As DeanO notes, "It can't just be a poster on a wall" - it must be a living document informing daily leadership practices. Their journey through 14 iterations before finalising their approach demonstrates the care needed to create something truly meaningful.

Whether you're frustrated with outdated competency models or simply seeking a more nuanced approach to talent development, this episode offers practical insights into creating a framework that truly reflects your organisation's unique purpose and challenges. How might your organisation benefit from seeing leadership through a blueprint lens?

Episodes are available here https://www.thecpo.co.uk/

To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/

To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php

For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk