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Your Call is Very Important to Us

Written by: Tom Brannen and Vic Cooper
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  • Summary

  • With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to drop us an email at info@yourcallis.com. Thanks for joining us and be sure to spread the word!
    © 2024 Your Call is Very Important to Us
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Episodes
  • Ep:5 What are some of the most common CX mistakes?

    Ep:5 What are some of the most common CX mistakes?
    Apr 10 2024

    In this episode, Vic and Tom discuss some of the most common CX mistakes they see and offer some thoughts on how to fix them. Also, Vic channels a previous poor CX with AT&T and has to be bleeped as he relives the experience.

    Thanks for listening!

    Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.

    Email – info@yourcallis.com

    Web – yourcallis.com

    Show Hosts:

    Tom Brannen – Industry Analyst – OnConvergence

    Web: onconvergence.com

    Twitter: @tbrannen

    LinkedIn: https://www.linkedin.com/in/tbrannen/

    Vic Cooper – Independent Consultant – Inteletry

    Web: https://www.inteletry.com

    Twitter: @VicACooper

    LindedIn: https://www.linkedin.com/in/vicacooper/
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    40 mins
  • Ep:4 Why are we so excited about Enterprise Connect 2023?

    Ep:4 Why are we so excited about Enterprise Connect 2023?
    Mar 16 2023

    In this podcast, we discuss the upcoming Enterprise Connect Conference, why conferences still matter, what we are doing at EC, and why we are so excited to take the podcast on the road!

    Thanks for listening!

    Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.

    Email – info@yourcallis.com

    Web – yourcallis.com

    Show Hosts:

    Tom Brannen – Industry Analyst – OnConvergence

    Web: onconvergence.com

    Twitter: @tbrannen

    LinkedIn: https://www.linkedin.com/in/tbrannen/

    Vic Cooper – Independent Consultant – Inteletry

    Web: https://www.inteletry.com

    Twitter: @VicACooper

    LindedIn: https://www.linkedin.com/in/vicacooper/
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    45 mins
  • Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland

    Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland
    Jan 9 2023

    In this episode, we sit down with Brad Cleveland, know throughout the world for his insight into all things related to customer experience. Brad is an industry veteran who is one of the leading recognized thought leaders and consultants, as well as a frequent speaker and author of several books.

    Today, we discuss the important subject of leadership and why it such a critical element to providing a good customer experience.

    We also refer several times to his latest book, "Leading the Customer Experience" which we highly recommend for anyone working in the customer experience space.

    https://www.amazon.com/Leading-Customer-Experience-Deliver-Outstanding/dp/1789666872/ref=sr_1_2?crid=1TZX9U1XOQT7C&keywords=brad+cleveland&qid=1673294368&sprefix=brad+clevelan%2Caps%2C135&sr=8-2

    Thanks for listening!

    Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.

    Email – info@yourcallis.com

    Web – yourcallis.com

    Show Hosts:

    Tom Brannen – Industry Analyst – OnConvergence

    Web: onconvergence.com

    Twitter: @tbrannen

    LinkedIn: https://www.linkedin.com/in/tbrannen/

    Vic Cooper – Independent Consultant – Inteletry

    Web: https://www.inteletry.com

    Twitter: @VicACooper

    LindedIn: https://www.linkedin.com/in/vicacooper/
    Show more Show less
    46 mins
Small Business & Entrepreneurship Management & Leadership Economics
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